Accelevents has full refunding capabilities for event ticketing. When refunding, you have the option to refund an entire order (for multiple tickets), or a single ticket.

To refund a ticket purchase:

  1.  From the Admin Console, navigate to the Attendees tab --> Orders

   2.  Search for the order you would like to refund, and in the Actions drop-down menu, click Refund

   3.  On the following Issue Refund page, be sure to select the refund quantity amount, and click Refund!

Once the ticket has been refunded, ticket buyers will receive a ticket refund email notification.

Frequently Asked Questions About Refunding

Will the credit card fees be refunded too?

  • With Stripe, credit card fees are non-refundable
  • With Square, credit card fees are refundable

Will the Accelevents fees (e.g. 20% fee for paid tickets) be refunded too?

  • Yes, if you do a full refund to your attendees, then we also refund our fees
  • If it's a partial refund, then we will also partially refund our fees and adjust it to the proper amount

When will attendee receive their refund?

  • It should reflect in their account in about 5 to 10 business days

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