Accelevents has full and partial refunding capabilities for event ticketing. When refunding, you have the option to refund an entire order (for multiple tickets), or a single ticket.
To refund a ticket purchase:
From the Admin Console, navigate to the Attendees tab --> Orders
2. Search for the order you would like to refund, and in the Actions drop-down menu, click Refund
3. On the following Issue Refund page, be sure to select the refund quantity amount.
To issue a refund, enter the refund amount for each attendee. If you want to issue a partial refund without removing an attendee from your event, select the refund quantity and then enter a refund amount less than the total ticket value of the ticket. If the outstanding amount is less than the total amount of fees, then it’s considered a full refund.
Once the ticket has been refunded, ticket buyers will receive a ticket refund email notification.
Frequently Asked Questions About Refunding
Will the credit card fees be refunded too?
With Stripe, credit card fees are non-refundable
With Square, credit card fees are refundable
Will the Accelevents fees (e.g. 20% fee for paid tickets) be refunded too?
Yes, if you do a full refund to your attendees, then we also refund our fees
If it's a partial refund, then we will also partially refund our fees and adjust it to the proper amount
When will attendee receive their refund?
It should reflect in their account in about 5 to 10 business days