Accelevents has full and partial refunding capabilities for event ticketing. When refunding, you have the option to refund an entire order (for multiple tickets), or a single ticket.

To refund a ticket purchase:

  1.  From the Admin Console, navigate to the Attendees tab --> Orders

   2.  Search for the order you would like to refund, and in the Actions drop-down menu, click Refund

   3.  On the following Issue Refund page, be sure to select the refund quantity amount.

To issue a refund, enter the refund amount for each attendee. If you want to issue a partial refund without removing an attendee from your event, select the refund quantity and then enter a refund amount less than the total ticket value of the ticket. If the outstanding amount is less than the total amount of fees, then it’s considered a full refund.

Once the ticket has been refunded, ticket buyers will receive a ticket refund email notification.

Frequently Asked Questions About Refunding

Will the credit card fees be refunded too?

  • With Stripe, credit card fees are non-refundable

  • With Square, credit card fees are refundable

Will the Accelevents fees (e.g. 20% fee for paid tickets) be refunded too?

  • Yes, if you do a full refund to your attendees, then we also refund our fees

  • If it's a partial refund, then we will also partially refund our fees and adjust it to the proper amount

When will attendee receive their refund?

  • It should reflect in their account in about 5 to 10 business days

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