Finally, you have decided to use Accelevents as your platform for your virtual event. The next question is how do I start? How do I pay?

The good feature about Accelevents is that you can start editing your event even without paying yet, but at some point, you will need to choose a paid plan as you won't be able to access some of the features you need for your event. We recommend doing this from the start as a prepayment is required to fully run your event.

Plan Activation Payment Required Before the Event

Once you activate a plan, your credit card will be automatically charged for the platform event fees.

  • Starter Plan - $500

  • Professional Plan - $5,000

  • Scale Plan - $1,500

  • Enterprise Plan - $15,000 (contact your Accelevents Account Manager to activate)

If your event is being handled by an account manager, the invoice is sent to you the same day the contract is executed. They will be sending you instructions on how to settle your payment, whether it be through credit card payment or wire transfer.

This is the only amount you will have to pay upfront unless you purchase other add-ons such as the following:

Accelevents Fee from Ticket Purchase

If you're selling paid tickets for your event, this payment will be processed through your Stripe or Square account that you have connected to your event. Once a purchase is done, the payment should be reflected in Stripe or Square and will be broken down into 3 parts:

  • Stripe or Square Fee - This is the processing fee of 2.9% + $0.30 which will be collected by Stripe or Square.

  • Accelevents Fee - This is the paid registration service fee of 9% or 7% per ticket depending on your plan. This will be paid by Stripe or Square to Accelevents.

  • Remaining Ticket Amount - This is the ticket price minus fees. This remaining amount will go to the event organizer and go to the organizer's connected Stripe or Square account. To collect the remaining amount after the ticket sales are completed, the organizer will have to do so from the Stripe or Square connected account. Accelevents does not hold the remaining amount.

    Example:

    • Ticket Price: $100 (fees absorbed by the event organizer)

    • Stripe / Square Fee: $3.20

    • Accelevents Fee: $9 (from 9% of $100)

    • Remaining Ticket Amount to Event Organizer: $87.80

Since the Accelevents Fee is automatically collected during ticket purchase and will be paid by Stripe / Square to Accelevents, you don't need to do anything here except to make sure that your Stripe / Square account is connected to the event. Your Stripe / Square connected account will hold all the proceeds of the ticket sales after the sales are completed and fees are deducted. Accelevents does not hold the proceeds of ticket sales after fees are deducted.

Overage and Event Support Billed After the Event

At the end of your event, you will be expecting 2 invoices:

  • Attendee Fee Overage at $3 per day per attendee - this is the fee for attendees not covered by the attendee event day credits in your plan. Some plans have attendee day credits included, however, if you go over the allotted credits, you will need to pay the attendee overage fee. The invoice will be sent at the end of the month.

    Example:

    Professional Plan with 500 attendee event day credits.

    • If you have a 1-day event with 500 attendees, the 500 attendees will be covered by the credits, so you don't need to pay anything extra after the event. However, if you have 501 attendees, you will need to pay an extra $3 for that 1 excess attendee.

    • If you have a 2-day event with 500 attendees, the 500 attendees will only be covered by the credits for the first day of your event, as it is a 1-day credit. So for the second day, you will have to pay an extra $3 per attendee ($3 x 500 = $1500).

    • If you have a 2-day event with only 250 attendees, the 250 attendees will be covered for both days.

  • Dedicated Event Support - if you availed of this support, you will be billed for this at $250 per hour or $2,500 for advanced support. The invoice will be sent in the first week of the next month following the event's conclusion.

If your event was held on February 15, your Attendee Overage invoice will be sent to you on February 28, and your Dedicated Event Support invoice will be sent to you on or before March 7.

*If you're under a Legacy plan, your invoices will be sent in the first week of the next month following the event's conclusion.

*if you have more questions about the bill you received after the event, you may send an email directly to ar@accelevents.com

*If you have special arrangements with your Accelevents Account Manager, please contact them directly for more information.

Frequently Asked Questions

When will I receive disbursements?

Your money is paid out to you as it comes in! We don’t hold it until after your event. You will receive payouts every 48 hours so that you can put your money to work and cover the costs of hosting your event! The payment should reflect in your Stripe or Square account and be deposited into your connected bank account.

Does your ticketing percentage fee include credit card processing fees?

No, the 2.9% plus 30 cents per transaction fee mentioned above is charged by our credit card processing partner. However, we do give you the option to have your ticket buyers pay these fees.

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