Finally, you have decided to use Accelevents as your platform for your virtual event. The next question is, how do I start? How do I pay?

The excellent feature about Accelevents is that you can start editing your event without paying yet, but at some point, you will need to choose a paid plan as you won't be able to access some of the features you need for your event. We would recommend that you do this from the start, as a prepayment is required to run your event entirely.


Upfront Payment Before the Event

A Plan Activation Payment is needed before the start of your event. Once you activate a plan, your credit card will be automatically charged for the virtual event plan fees.

  • Starter Plan - $500

  • Professional Plan - $5,000

  • Scale Plan - $1,500

  • Enterprise Plan - $15,000 (contact your Accelevents Account Manager to activate)

If you have an Accelevents Account Manager handling your organization, the invoice is sent to you the same day the contract is executed. They will be sending you instructions on how to settle your payment, whether it be through credit card payment or wire transfer.

If you choose to self-sign up (no account manager), you can activate it directly through your Organizer Portal.


Add-On Payment During Event Setup

The items below are add-ons that you may want to use or purchase while setting up your event:

1. Accelevents Pro-Exhibitor - $99 per day per booth

The Pro-Exhibitor feature allows exhibitors to live stream in their booths, which is $99 per booth per day and will be charged right after you confirm the purchase.

2. Fundraising Modules - $49 to $249

If you're adding fundraising to your event, there is an activation fee ranging from $49 to $249, which will be charged right after you confirm the purchase.


Automatic Payment

Accelevents Ticketing Fee from Ticket Purchase

If you're selling paid tickets, there is a fee of $1.50 + 3.5% per ticket purchase. The fee is automatically collected through ticket purchases. Accelevents will automatically collect the fees from your Stripe / Square account after completing the sales.

Once a purchase is made, the payment should reflect in Stripe or Square and will be broken down into 3 parts:

  • Stripe or Square Fee - The processing fee of 2.9% + $0.30, which Stripe or Square will collect.

  • Accelevents Fee - The paid registration service fee of $1.50 + 3.5% per ticket will be paid by Stripe or Square to Accelevents.

  • Remaining Ticket Amount - This is the ticket price minus fees. This remaining amount will go to the event organizer and go to the organizer's connected Stripe or Square account. To collect the remaining amount after the ticket sales are completed, the organizer must do so from the Stripe or Square connected account. Accelevents do not hold the remaining amount.

    Example:

    • Ticket Price: $100 (fees absorbed by the event organizer)

    • Stripe / Square Fee: $0.30 + (2.9% of $100) = $3.20

    • Accelevents Fee: $1.50 + (3.5% of $100) = $5

    • Remaining Ticket Amount to Event Organizer: $100 - $3.20 - $5 = $91.80

The payment and fee breakdown can also be seen in the Ticket Buyer Data or Ticket Buyers Order Summary downloadable reports.

  • For Ticket Buyer Data - Go to Attendees > Orders > Download

  • For Ticket Buyers Order Summary - Go to Analytics > Downloadable Reports

Since the Accelevents Fee from Ticket Purchase is automatically collected during ticket purchase and will be paid by Stripe / Square to Accelevents, you don't need to do anything here except ensure that your Stripe / Square account is connected to the event. Your Stripe / Square connected account will hold all the proceeds of the ticket sales after the sales are completed, and fees are deducted. Accelevents do not hold the proceeds of ticket sales after fees are deducted.


Payment After the Event

At the end of the month, we will send you the bill for the attendee usage. If you used our dedicated event support service, we'd send you a second bill for this within the next week after sending the first bill.

1. Attendee Usage - $3 per day per attendee

This is the fee for attendees not covered by the attendee event day credits in your plan. Some plans have attendee day credits included; however, if you go over the allotted credits, you will need to pay the attendee usage fee. We will send the invoice at the end of the month.

Example:

Professional Plan with 500 attendee event day credits

  • If you have a 1-day event with 500 attendees, the 500 credits will cover the 500 attendees, so you don't need to pay anything extra after the event. However, if you have 501 attendees, you will need to pay an additional $3 for that 1 excess attendee.

  • If you have a 2-day event with 500 attendees, the 500 attendees will only be covered by the credits for the first day of your event, as it is a 1-day credit. So for the second day, you will have to pay an additional $3 per attendee ($3 x 500 = $1500).

  • If you have a 2-day event with only 250 attendees, the 500 credits will cover the 250 attendees for both days.

You can download the Attendee Usages report in your Organizer Portal to check how many people entered your event, including speakers and exhibitors. This will give you a clearer idea of where we got the amount for the Attendee Usage.

  • Go to the Organizer Portal

  • Select the Billing tab

  • Select the event under the Event Activation tab

  • Click the Download button under Attendee Usages

2. Dedicated Event Support - $250 per hour / $2,500 for advanced support

If you availed of Dedicated or Advanced Event Support, we would send the invoice the first week of the next month following the event's conclusion.

If your event were held on February 15, we would send your Attendee Usage invoice to you on February 28, and we will send your Dedicated Event Support invoice on or before March 7.

*If you're under a Legacy plan, we will send your invoices in the first week of the next month following the event's conclusion.

*if you have more questions about the bill you received after the event, you may send an email directly to ar@accelevents.com

*If you have special arrangements with your Accelevents Account Manager, please get in touch with them directly for more information.

Frequently Asked Questions

When will I receive disbursements?

  • Your money is paid out to you as it comes in! We don't hold it until after your event. You will receive payouts every 48 hours to put your money to work and cover the costs of hosting your event! The payment should reflect in your Stripe or Square account and be deposited into your connected bank account.

Does your ticketing percentage fee include credit card processing fees?

  • No, the 2.9% plus 30 cents per transaction fee mentioned above is charged by our credit card processing partner. However, we allow you to have your ticket buyers pay these fees.

If an attendee in a hybrid event attends in person but does not log into the virtual event hub, are they still counted towards the $3 per attendee per day fee?

  • No, the $3 per attendee per day fee only applies to those who enter your virtual event hub.

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