The Cvent to Accelevents integrations allows you to register attendees to the event through Cvent and automatically add them as attendees in Accelevents.
How Does It Work?
In Accelevents, you'll need to enable the Cvent integration and choose which ticket type to assign to attendees coming from Cvent. Then, in your Cvent account, you'll need to create a webhook and associate that webhook to your Cvent event. Once done, registrations coming from Cvent will automatically be added to Accelevents.
Before You Begin
Before you begin make sure you've already done the following:
✅ The event and ticket type is created in Accelevents
✅ The event is created in Cvent
Enable the Cvent Integration in Accelevents
Go to Settings > Integrations in your event's admin console
Enable the toggle for Cvent
Click Configure
Copy the API Key. You will add this to your webhook in Cvent later
Select the default ticket type to assign to attendees imported from Cvent if in the Cvent attendee record there is no registration type specified.
Paste your Client ID and Client Secret from your Cvent Developer account
Choose the server
Click Validate
After validating, the mapping section should appear in the configure menu.
Map the Ticket Types
In the above step, we selected a default ticket type (usually done for events with only 1 ticket type). If you have multiple ticket types in your event, you can map these tickets to Cvent registration types to assign the appropriate ticket to attendees.
click here to see the steps on how to add ticket types in Cvent
click here to see the steps on how to add ticket types in Cvent
Enable the Registration feature in Cvent
Log in to your Cvent account and open the event
Go to General > Event Features
Add the Registration feature
The Registration menu should appear
Go to Registration > Admission Items
Click Create Admission Item
Follow the prompts to create your admission item
Add the Admission Item Widget
After creating the admission item(s), you'll need to add the widget in registration for admission selection
Go to Registration > Registration Process
Click Customize under Personal Information
Add the Admission Item widget to the registration page template
Click Save
Exit the configure menu to refresh and load the new Cvent ticket types you've added.
Map the Order Information
If you want some order information to automatically appear in Cvent after the order is created, you can map these information in the configure menu's Order Information Mapping section:
Order ID
Ticket ID
Ticket Type (this is the ticket name)
Magic Link
Barcode ID
AE Event Name
click here to learn how to add the fields in Cvent
click here to learn how to add the fields in Cvent
Log in to your Cvent account and open the event
Go to Attendees > Internal Information
Select Tex Field
For Question Type, choose Open Ended Text - One Line
Choose General as Answer Format for these fields:
Ticket Type (this is the ticket name)
Magic Link
Barcode ID
AE Event Name
Choose Number as Answer Format for these fields:
Ticket ID
Order ID
Create a Webhook in CVENT
Log in to your CVENT account
Click App Switcher on the upper right
Select Admin
Go to Integrations > Push API Integrations
Click Create Integration
Give your integration a name (e.g. Accelevents event name)
Choose Webhooks for Type
Paste this end point URL:
https://api.accelevents.com/rest/integration/cvent/hometo Default endpointSelect Token-based for Connection Type
Paste the API Key you copied in Accelevents to Authentication token
Click Save
After saving, go to Integration Points
Click Add Integration Point
Select these 3 items:
Invitee/Guest Registered for Event
Invitee/Guest Event Registration Modified
Invitee/Guest Event Registration Cancelled
Click Save
After saving you should see your integration points added.
Associate the Webhook to the Cvent Event
Click App Switcher on the upper right
Select Events and open the event for editing
Go to Integrations
In Other Available Integrations, you should see Webhooks
Click Set up under Webhooks
Click Add Webhooks
Select the webhook you created for this event under Configuration, then click Save.
Click Edit
Enable Override Account Settings
Select No for Sessions and Speakers (as we can only sync attendees)
Click Save
That's it! When you add new attendees in Cvent, orders will be created in Accelevents with the ticket you selected in the configuration.
Note: If you're integrating multiple events, you'll need to repeat the same steps above for each event as the webhook is specific to an event.
Other Imported Information
Aside from the attendee's name and email address, these other information from their Cvent contact record can be imported to Accelevents. Just make sure that the order form fields are active in Accelevents.
Cvent Contact Field | Accelevents Order Form Field |
Company | Organization |
Work Address 1 | Billing Address - Address 1 |
Work Address 2 | Billing Address - Address 1 |
Work Address 3 | Billing Address - Address 2 |
Work City | Billing Address - City |
Work State/Province | Billing Address - State |
Work Zip/Postal Code | Billing Address - Postal Code |
Work Country | Billing Address - Country |
Mobile Phone | Cell Phone (this currently maps to the BUYER information) |