The Cvent to Accelevents integrations allows you to register attendees to the event through Cvent and automatically add them as attendees in Accelevents.

How Does It Work?

In Cvent, you'll need to create a webhook and insert the Accelevents API key in the webhook settings, then you'll need to associate the webhook to your Cvent event.

In Accelevents, you'll need to enable and configure the Cvent integration. You'll need to map the ticket types in the configuration to ensure that the correct ticket type is assigned to the attendee. You can also map data coming from the Accelevents order to appear in the Cvent record such as the order number, ticket number, magic link and more.

Once configured, registrations coming from Cvent will automatically be added to Accelevents.

Before You Begin

Before you begin make sure you've already done the following:

✅ The event and ticket types are created in Accelevents
✅ The event, registration types and registration page are created in Cvent

click here to see the steps on how to add Registration Types in Cvent

Create Registration Types in Cvent

Registration Types must be created in Cvent as you'll need to map them to your Accelevents Ticket Types. If an attendee's registration type is not mapped, then they will be assigned the default ticket in the integration settings.

Log in to your Cvent account and open the event
In Overview, click Get Started
Go to Details > Registration Types
Click Edit
Click Create Contact Type
Enter the Registration Type name and code, then click Save.
Repeat the same steps until you've created registration types to match all you r ticket types in Accelevents.

click here to see the steps to create the registration page in Cvent

Create Your Registration Page in Cvent

Login to your Cvent account and open the event
In Overview, click Add Features
Go to Details > Event Features
Click + Add under Registration
Go to Registration > Registration Process
Click Open Designer
Add the Admissions Item to the page and all the fields you need.

click here to learn how to add the fields in Cvent

Log in to your Cvent account and open the event
Go to Attendees > Internal Information
Select Tex Field
For Question Type, choose Open Ended Text - One Line
Choose General as Answer Format for these fields:
- Ticket Type (this is the ticket name)
- Magic Link
- Barcode ID
- AE Event Name
Choose Number as Answer Format for these fields:
- Ticket ID
- Order ID

Get the API Key from Accelevents

Go to Settings > Integrations in your Accelevents admin console
Enable the toggle for Cvent
Click Configure
Copy the API Key
You can exit the configure menu without saving, you'll go back to this menu later to finish the configuration.

Create a Webhook in CVENT

Log in to your CVENT account
Click Admin (gear icon)
Select Integrations > Push API Integrations
Click Create Integration
Give your integration a name (e.g. Accelevents event name)
Choose Webhooks for Type
Paste this end point URL: https://api.accelevents.com/rest/integration/cvent/home to Default endpoint
Select Token-based for Connection Type
Paste the API Key you copied in Accelevents to Authentication token
Click Save
After saving, go to Integration Points
Click Add Integration Points
Select these 3 items:
- Contact Updated
- Invitee/Guest Registered for Event
- Invitee/Guest Event Registration Modified
- Invitee/Guest Event Registration Cancelled
Click Save

Associate the Webhook to the Cvent Event

Go back to the Cvent Event and open it to edit
Go to Integrations
Click Set up under Webhooks
Click Add Webhooks
Select the webhook you created for this event under Configuration, then click Save.
Click Edit
Enable Override Account Settings
Select No for Sessions and Speakers (as we can only sync attendees)
Click Save
Click Actions > Validate
You're good to go when the banner turns green.

Configure the Cvent Integration in Accelevents

Go to Settings > Integrations in your Accelevents admin console
Enable the toggle for Cvent
Click Configure
Select the default ticket type to assign to attendees imported from Cvent if in the Cvent attendee record there is no registration type specified.
Paste your Client ID and Client Secret from your Cvent Developer account
Choose the server
Click Validate
After validating, you need to select the Cvent event(s) that you would like to associate to this Accelevents event.

Associate the Events

Select the Cvent event(s) to be associated with this Accelevents event, then click Fetch Registration Types to load next step for ticket type mapping.

Map the Ticket Types

In the previous step, we selected a default ticket type (usually done for events with only 1 ticket type). If you have multiple ticket types in your event, you need to map the Accelevents tickets to Cvent Registration Types to assign the appropriate ticket to attendees. The Cvent Registration Types that would appear on the dropdown are from the Cvent event(s) you associated above. If the ticket is not mapped, then the default ticket type will be assigned to the attendee.

Export Some Order Information to Cvent

This is optional. If you want some order information to automatically appear in Cvent after the order is created, you can map these Accelevents fields to Internal Information fields in Cvent through the configure menu's Order Information Mapping section:

Order ID
Ticket ID
Ticket Type (this is the ticket name)
Magic Link
Barcode ID
AE Event Name

Note: In the Cvent field column, you may see Registration Questions and Internal Information fields, you can only map to Internal Information fields. The mapping will be ignored if you map to Registration Questions.

Include Cvent ticket exchanges in manual resync

When the toggle to Include Cvent ticket exchanges in manual resync is enabled, the ticket type in Accelevents will update to the currently assigned registration type in Cvent when the Resync button is clicked in Accelevents or Cvent.

If this is disabled and the registration type is changed in Cvent, it will not update in Accelevents when the Resync button is clicked in Accelevents or Cvent.

Notes:

If the ticket type is changed in Accelevents, it will not update in Cvent
If the new registration type assigned to the attendee in Cvent and the registration type is not mapped, it will not change the ticket in Accelevents, it will be ignored if it's not mapped.

Import Other Information from Cvent to Accelevents

Aside from the attendee's name and email address, other information from the Cvent contact record can be imported to active ticket holder fields.

Registration Questions

If you added registration questions in your registration process in Cvent, the answers to those questions will appear in the ticket holder information in Accelevents under these conditions:

The Accelevents ticket holder questions have the same labels as the registration questions in Cvent.
The Accelevents ticket holder questions are set to Active.
The Resync button is clicked in Accelevents. Answers to the registration questions will not automatically appear in Accelevents after they register in Cvent. A push (resync button) is needed for the information to import to Accelevents.

Contact Information

The fields do not need to be mapped, it will automatically import the information if the contact field label matches with the Accelevents field label. (e.g. The contact Title will import to Accelevents if the field name is Title and not Job Title)

As for the fields in the table below, they will be imported even if the fields do not have matching labels.

Cvent Contact Field	Accelevents Order Form Field
Company	Organization
Work Address 1	Billing Address - Address 1
Work Address 2	Billing Address - Address 1
Work Address 3	Billing Address - Address 2
Work City	Billing Address - City
Work State/Province	Billing Address - State
Work Zip/Postal Code	Billing Address - Postal Code
Work Country	Billing Address - Country
Mobile Phone	Cell Phone (this currently maps to the BUYER information)
Cvent Confirmation Number (QR Code)	There is no need to create an Accelevents field for this. This can automatically appear in the Ticket Holder report under the Ticket Barcode Id column. Note: You'll need to request this from Accelevents, please contact your Account Manager or CSM to enable this.

Do a Test Registration

To see if the integration works, register an attendee through Cvent.

Select the Registration Type to ensure that the correct ticket type is assigned to the attendee.

After registering, the order will be created in Accelevents with the ticket you selected.

Notes:

Only unique registrations from Cvent will be imported to Accelevents, even if you do not have the toggle turned on for unique attendee emails in the Accelevents settings.
If you're integrating multiple events, you'll need to repeat the same steps above for each event as the webhook is specific to an event.

Sync Registrations Through Accelevents

If you have existing registration in Cvent before integrating with Accelevents, you can push these registration to Accelevents after you integrate.

Go to Settings > Integrations in the Accelevents admin console
Click Resync under Cvent

What will update in Accelevents when the Resync button is clicked?

It will create new orders for all confirmed Cvent registrations (Accepted status) that are not yet in Accelevents.
It will update the ticket holder information in Accelevents for existing orders if changes are made in the answers for Registration Questions and Contact fields
It will update the attendee's ticket type in Accelevents to the currently assigned Registration Type in Cvent IF the toggle to Include Cvent ticket exchanges in manual resync is enabled.

Sync Registrations Through Cvent

Note: If you have a lot of registrations to import, we suggest batching them by date when you sync so you won't exceed to request rate limit in CVENT.