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Import Attendees from Cvent

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated this week

The Cvent to Accelevents integrations allows you to register attendees to the event through Cvent and automatically add them as attendees in Accelevents.

How Does It Work?

In Accelevents, you'll need to enable the Cvent integration and choose which ticket type to assign to attendees coming from Cvent. Then, in your Cvent account, you'll need to create a webhook and associate that webhook to your Cvent event. Once done, registrations coming from Cvent will automatically be added to Accelevents.

Before You Begin

Before you begin make sure you've already done the following:

  • βœ… The event and ticket type is created in Accelevents

  • βœ… The event is created in Cvent

Enable the Cvent Integration in Accelevents

  • Go to Settings > Integrations in your event's admin console

  • Enable the toggle for Cvent

  • Click Configure

  • Copy the API Key. You will add this to your webhook in Cvent

  • Select which ticket type to assign to attendees imported from Cvent

  • Click Save

Create a Webhook in CVENT

  • Log in to your CVENT account

  • Click App Switcher on the upper right

  • Select Admin

  • Go to Integrations > Push API Integrations

  • Click Create Integration

  • Give your integration a name (e.g. Accelevents event name)

  • Choose Webhooks for Type

  • Paste this end point URL: https://api.accelevents.com/rest/integration/cvent/home to Default endpoint

  • Select Token-based for Connection Type

  • Paste the API Key you copied in Accelevents to Authentication token

  • Click Save

  • After saving, go to Integration Points

  • Click Add Integration Point

  • Select these 3 items:

    • Invitee/Guest Registered for Event

    • Invitee/Guest Event Registration Modified

    • Invitee/Guest Event Registration Cancelled

  • Click Save

  • After saving you should see your integration points added.

Associate the Webhook to the Cvent Event

  • Click App Switcher on the upper right

  • Select Events and open the event for editing

  • Go to Integrations

  • In Other Available Integrations, you should see Webhooks

  • Click Set up under Webhooks

  • Click Add Webhooks

  • Select the webhook you created for this event under Configuration, then click Save.

  • Click Edit

  • Enable Override Account Settings

  • Select No for Sessions and Speakers (as we can only sync attendees)

  • Click Save

That's it! When you add new attendees in Cvent, orders will be created in Accelevents with the ticket you selected in the configuration.

Note: If you're integrating multiple events, you'll need to repeat the same steps above for each event as the webhook is specific to an event.

Other Imported Information

Aside from the attendee's name and email address, these other information from their Cvent contact record can be imported to Accelevents. Just make sure that the order form fields are active in Accelevents.

Cvent Contact Field

Accelevents Order Form Field

Company

Organization

Work Address 1

Billing Address - Address 1

Work Address 2

Billing Address - Address 1

Work Address 3

Billing Address - Address 2

Work City

Billing Address - City

Work State/Province

Billing Address - State

Work Zip/Postal Code

Billing Address - Postal Code

Work Country

Billing Address - Country

Mobile Phone

Cell Phone (this currently maps to the BUYER information)

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