In this article, we'll talk about where to find attendees records and sessions in Salesforce if your integration is set to map to Salesforce Programs.

If your integration is connected to Salesforce Campaign, check this other article.

If you still need to integrate, follow the steps in this article to set up the Integration to Export Event Data from Accelevents Into Salesforce.

After connecting the Salesforce-Accelevents integration, contacts or leads will be created or updated with the attendee information for new registrations.

With Salesforce Program selected in your integration, new program enrollment records with the attendee information will be created under the associated program event.

If you selected "auto-generated program event" in your integration settings, the first registration to the event post-integration set up will trigger the creation of the program event.

For published sessions, you will find them in Benefits under the associated program event. When an attendee registers or attends a session, a benefit assignment will be generated under the benefit and associate that record to the attendee's program enrollment record.

The program enrollment record's and benefit assignment's statuses will update when an attendee checks in to the session or event.

When there's a new registration and the Salesforce integration is enabled, a new contact or lead record will be created. The record type created will depend in your integration settings.

If the attendee's email address belongs to an existing record in your Salesforce account, the integration will not create a duplicate record, instead it will update the existing record.

When you open the contact record, you'll see that the mapped data populated on the proper fields.

In the Salesforce Program, you'll find different records created for attendees and sessions. Program Enrollment records are created for attendee event registrations, Benefit records are created for published event sessions, and Benefit Assignments are created for attendee session registrations.

If you selected "auto-generated program event" in your integration settings, the first registration to the event post-integration set up will trigger the creation of the Salesforce Program.

The Salesforce Program that will be created will have the same name as your event.

To track which contacts / attendees are registered for a particular event, program enrollment records are generated for each attendee.

When you open the program enrollment record, you'll see that the mapped data populated on the proper fields.

To know if the attendee has already checked in to the event, you can look at the Status field in the program enrollment record. This field will show you the status of whether they are only registered for the event, if they've checked in, or if their ticket was refunded or deleted.

The published sessions in your event will appear as benefit records in the Salesforce Program. The benefit will generate only if the session is published. If it's once published and changed to save as draft or is deleted, it will also be deleted in Salesforce.

The benefit will have the session's name, start and end date, full description, session type and session ID.

When an attendee registers for the session or attends a session, a Benefit Assignment record will generate under the Benefit. Go to the Related tab to see the Benefit Assignments.

When you open the Benefit Assignment record, you'll see that the record is associated to the attendee's Program Enrollment record.

To know if the attendee has already checked in for the session, you can look at the Status field in the benefit assignment record. This field will show you the status of whether they are only registered for the session, if they've checked in, or if they unregistered from the session.

To understand more about when records are created or updated, check these other topics.