Skip the Lines Through Facial Recognition Check In
Long check-in lines are usually the first thing an attendee experiences at your event — and the first thing they complain about. With the Wicketsoft integration, attendees who opt in can walk up to a Wicket-powered device, show their face, and be checked in in seconds, with no QR code to find and no ticket to scan.
Wicketsoft is a facial authentication platform built for live events and venues. It's opt-in only: attendees choose to enroll and upload a selfie themselves, and anyone who prefers not to can still check in through the Accelevents kiosk, admin app, or a staff-run station as usual.
How Does it Work?
When attendees register for the event, they will receive a confirmation email and a second email from Wicket which has a link that will allow them to enroll for facial recognition. When they open the link, it will ask them to take a "seflie" that will serve as the main reference when they check in via facial recognition.
At the venue, staff will download the Wicket Edge app to mobile or tablet and configure it to allow attendees to check in via facial recognition. The front camera of the device will be enabled and the attendee will need to show their face within the frame, and that's it! When Wicket recognizes the attendee's face, they will be automatically checked in to the event.
Create a Venue in Wicket
The venue will be required in your other settings later on when you create a campaign and add a device.
Go to Venues & Events
Click Add Venue
Add a Venue name (this is the only requirement)
Add other optional information such as a description, image, map location and more.
Click Save
Create a List in Wicket
This is the list where all attendees from Accelevents will be added.
Go to Lists
Click Add List
Give your list a name
Click Save
Create a Site in Wicket
Go to Client Configuration > Sites
Click Add Site
Add a site name
Add a site path (URL slug)
Click Save
After saving, the Require Person Names toggle will enable
Select Email Authentication under Authentication Connection
Select Use Wicket Auth
Click Save Site
Create a Campaign in Wicket
Go to the Campaigns tab while inside the site
Click Add Campaign
Give your campaign a name
Click Save
Add a campaign path (URL slug)
Select Ticketing under Program Type
Select the Venue you created
Select the List you created
Click Save Campaign
Go to the Outreach tab
Assign an Email Verification Template
Assign a Registration Complete Email
Assign a Request Enrollment Email Template
Assign a Incomplete Enrollment Reminder Email Template
Click Save Campaign
Click the back button
Enable the campaign
Get Your Client ID in Wicket
Go to Account Settings
Copy the Account ID
Configure the Integration in Accelevents
Go to Settings > Integrations in the admin console
Enable the Wicket integration and click Configure
Paste the Account ID
Enter your Wicket admin's username and password
Click Connect
Select the Site and Campaign you created
Click Continue
Take note of the Credentialing Connection Name, you'll need this later when you set up your device.
If you have existing registrations, you can send the enrollment emails or skip for now.
After setting up the integration, you can exit the menu. When there are new registrations they should receive the enrollment email.
Send Enrollment Emails Through the Configure Menu
If you sent the enrollment emails after setting up the integration, all the attendees in your event will be added to your Wicket list. They will also receive the email from Wicket with a link to enroll for the facial recognition.
If you skipped sending the enrollment emails, you can go back to the configure menu to do that. After sending, you should see a count of how many have enrolled already. This count will increase as you get more registrations.
When you click Sync Now, it will send the enrollment email for those that have never received it. If an attendee is not yet in the Wicket list, they will be added to the list and will also receive the email even if they have received it before.
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Enroll for Facial Recognition
Register for the event so you can enroll for facial recognition. Make sure that when you test this, you don't have a facial recognition record yet in Wicket. When you receive the email from Wicket, click the link and follow the steps to capture your photo.
Enrolled Attendees
To see in Accelevents which attendees have already enrolled, you can go to Attendees > Attendee Management, where there is a column for Face Enrollment. You can also click See Attendee Status from the configure menu to be redirect here.
In Wicket, you can open the list to see the enrolled attendees. If a profile picture is showing there, then they are enrolled for facial recognition.
Set Up Your Device For Facial Recognition
1. Download Wicket Edge
Download the Wicket Edge app to your device
When you open the app, it should give you a 6 digit code that you'll need to enter to Wicket to activate it
Ensure that your device is on the Wicket Edge app while doing the rest of the steps below
2. Add a Device in Wicket
Go to Devices > Sensors & Controllers
Click Add Device
Enter the 6 digit code from Wicket Edge
Select the venue you created
Add a device name
Click Save Device
Go to the Mode tab
Select Credentialing - Check-in for Mode
Select your Credentialing Connection from your configure settings in Accelevents
Click Save Device
Go to the Lists tab
Select your list
Click Save Device
Go to the Settings tab
Adjust the Decision Result Timeout and Snapshot Image Interval depending on how fast you want it to move on to the next scan
Adjust the other settings depending on your preference
Click Save Device
Check In Through Facial Recognition
As you go through the steps above to set up your device, you'll get prompts on your device to give permission to access your camera, find nearby bluetooth devices and local networks.
After you're done with the step to associate a list to your device, it would start initializing, then you should see your front camera turn on and ready for facial recognition.
You may see instructions to move closer or move away from the camera so it can see you clearly. Once it recognizes you, you should get a success message and in Accelevents, your status should change to checked in.
If you don't move out of the camera's view after you've checked in, it will show a "Please Proceed Ahead" message. Once you move out of the camera's view, the camera will re-open for the next person in line.
Notes:
Initializing may take a few seconds, but sometimes longer. If it's not working, you can close the app or redownload it and repeat the steps to set up your device.
If it's still not working, please disconnect any bluetooth devices connected to your device. Please turn off hotspot as well.
Errors When Scanning
If you try to scan again and you're already checked in, you'll see "Sorry, [attendee name]! Already checked in" page.
If you have no ticket, even if you already enrolled for facial recognition, it won't allow you to proceed.
If your face is not recognized even if you have a ticket, it won't allow you to proceed.
Allow Check-In Re-Entry
If you want to allow attendees to re-check in, you can enable this in your admin console. With this setting enabled, they won't get the "already checked in" page above, instead it would always give a success message when Wicket recognizes them.
Go to Settings > Settings
Select Check In & Printing
Enable Allow Check-In Re-Entry
Resend the Wicket Facial Recognition Invite Email
In Accelevents
Go to Attendees > Orders
Click on the order to see the ticket holder
Click the 3 dot menu on the ticket holder
Select Send enrollment email
Notes:
If the attendee is not in the Wicket list and the invite is resent from here, they will be added to the list.
If the attendee has already enrolled, the option to resend the email will not be available in the orders tab. If you need them to re-enroll, you can resend the email in Wicket.
In Wicket
Go to Lists
Open the list
Click the 3 dot menu on the attendee
Click Request Enrollment
Registration Changes in Accelevents
If the attendee name is changed in Accelevents, the name will not update in Wicket. If they have already enrolled for Wicket, it will still scan them even if the names are mismatched. The name that would appear in the success message would be the name in the Wicket list.
If the attendee email is replaced with another email in Accelevents (ticket transfer), a new profile will be added to the Wicket list and the new attendee will also receive the Wicket invite. The old attendee will not be removed from the wicket list, but since they don't have a ticket anymore, they won't be able to check in.