Welcome to the Accelevents auction video overview. Below, you will find a series of videos that take you through the auction setup and activation process:
Auction Creation
Adding Your Auction Items
Setting Your Auction Date and Time
Setting up Credit Card Processing
Activating Your Auction
Frequently Asked Questions
How long can an auction run?
It can run up to 3 months
How do I set the start date of my auction?
The start date of your auction is when you activate your auction
What does it mean when I already activated it but it goes back to test mode?
Your auction may have returned to Test Mode because the auction end date and time have already passed.
To continue your auction:
Go to Fundraising > Auction > Settings.
Update the auction end date and time to a future date.
Click Save.
Contact the Accelevents Support team to reactivate your auction.
When are winners selected?
Once the auction is over, you should see the winners in Fundraising > Auction > Bidders & Winners > Winners tab
How do I arrange to send the items to the winners?
Accelevents does not provide an option to manage this. You will need to arrange it outside of the platform.
When do I pay the activation fee?
The activation fee is paid when you activate your auction. Click the Test Mode badge on the Fundraising > Auction > Bidders & Winners page to open the Billing page and complete the activation.
When do I pay the $1 per bidder fee?
It will be automatically be charged to your card at the end of the auction.