Attendee App Versus Browser

Learn what the differences are when accessing the event through the attendee app and through a browser.

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated this week

Some customizations you made in your admin console may not be applied when using the attendee app. Here's a list of what you'll see in the app versus what you'll see when accessing the event through a browser.

Please ensure you install the latest app version to see the latest updates.

Key Differences of the Event in a Browser and App

Event Landing Page

Event Landing Page on a Browser

Is it on the Attendee App Event Landing Page?

Banner Image

Yes

Logo

No

Live Indicator

No

Event Date and Time

Yes, it can also be seen when you enter the event

Enter Event Button

Yes

About Tab Main Description

Yes, it can also be seen when you enter the event

Speakers Tab

Yes

Sponsors Tab

Yes

Exhibitors Tab

Yes

Venue Map Tab

Yes, it can also be seen when you enter the event. The label also changes if edited in the admin console.

Location and Location Map

Yes

Agenda Tab

Yes

Add to Calendar

Yes

About Tab Right-Side Description

No

Buy Tickets Button

No

Fundraising Tabs

No

Social Media Icons

No

Organizer Information (More Events and Contact button)

Yes

Custom CSS

No

Left Side Navigation

Virtual Event Hub - Left Side Navigation on a Browser

Is it in the Attendee App Virtual Event Hub?

Logo

Yes

Lobby Tab

Yes, the label also changes if edited in the admin console.

People Tab

Yes, the label also changes if edited in the admin console.

Expo Tab

Yes, the label also changes if edited in the admin console.

Main Stage Tab

Yes

Regular Sessions Tab

No

Networking Sessions Tab

No

Workshop Sessions Tab

No

Lounges Tab

No

Navigation Custom Tab

No

My Booth Tab

Yes, this appears in the Exhibitor's Profile Settings. But it will only allow exhibitors to scan QR codes. They cannot edit the booth from there.

My Speaking Schedule Tab

No

Call to Action Button

No

Device Checker

No

Top Menu

Virtual Event Hub - Top Menu on a Browser

Is it in the Attendee App Virtual Event Hub?

Lobby Banner

Yes

Bell Notification icon

Yes

Edit Profile

Yes. In the app, attendees can retrieve their QR code.

Meetings Icon / My Meetings

Yes

Chat Notification Icon

No

Lobby Banner Video

No

Lobby

Virtual Event Hub - Lobby on a Browser

Is it in the Attendee App Virtual Event Hub?

Activity / Lobby Feed

Yes, the label also changes if edited in the admin console.

Gamification Leaderboard

Yes

Agenda Tab

Yes, the label also changes if edited in the admin console.

Speakers Tab

Yes

My Sessions

Yes

Show past sessions

Yes

Agenda Search Button

Yes

Sponsors Tab

Yes, the label also changes if edited in the admin console.

Info Desk

Yes, the label also changes if edited in the admin console.

Lobby Chat

Yes

Tracks & Tags Filter

Yes

Lobby Custom Tab

Yes, the label also changes if edited in the admin console. The lobby custom tab is available, but videos and content from iframe codes are not shown. Only text and images will show.

Agenda List View Button

No

Lobby Polls

No

Lobby Q&A

No

Lobby Carousel

Yes, this is the App Sponsor Carousel that appears on the My Events page

Sessions

Note: Attendees can only join the app's Main Stage, Regular, and "Break" sessions.

Virtual Event Hub - Sessions on a Browser

Is it in the Attendee App Virtual Event Hub?

Main Stage Session Box

Yes

Regular Session Box

Yes

Networking Session Box

Yes. The session box is available, but attendees may not join networking sessions through the app.

Workshop Session Box

Yes. The session box is available, but attendees may not join workshop sessions through the app.

Expo, Break, and Other Session Boxes

Yes, the box is available, but attendees can only join break sessions.

Session Date and Time

Yes

Live Indicator

Yes

Session Duration

Yes

Bookmark Button

Yes, appears in the 3-dot menu.

Add to Calendar Button

Yes, appears in the 3-dot menu.

Join Button

Yes, for the Main Stage, Regular and "break" sessions.

View Recording Button

Yes

Session Type Labels

Yes

Session Full Details

Yes, but link/image/video will not work.

Session Speakers

Yes, but speaker icons are not clickable.

Session Chat

Yes

Attendees Tab in the Session

Yes

Session Polls

Yes

Session Q&A

Yes

Session Details

Yes, video URLs will not work

Session Sponsoring Company

Yes

Speakers Tab in the Session

Yes

Full-Screen Option

Yes

Tags

Yes

Tracks

Yes

Session Short Description

No

Donate Option

No

Session Carousel

No

Iframe for Captions / Interpretations

No

Default or custom captions

No

Picture in Picture

No

Session Waiting Media

No

Main Stage Pop-Up Notifications

No

Survey Pop-up

Yes

Up Next

No

Expo

Virtual Event Hub - Expo on a Browser

Is it in the Attendee App Virtual Event Hub?

Expo Banner

Yes

Booth Categories

Yes

Booth Search

Yes

Premium Label / Preferred Label

Yes

Booth Logo

Yes

Booth Name

Yes

Status Indicator

Yes

Request More Information Button

Yes

Video Tab

Yes

Company Details Tab

Yes

Offer Tab

Yes

Products Tab

Yes

Documents & Links

Yes

Company Representatives

Yes

Booth Chat

Yes

Booth Category Count

No

Expo Background Image

No

Booth Banner Image

No

Expo Banner Video

No

Expo Carousel

No

Live Tab

No

Booth Polls

No

Booth Q&A

No

Booth Carousel Image

No

People Tab

Virtual Event Hub - People Tab on a Browser

Is it in the Attendee App Virtual Event Hub?

Search Button

Yes

All Attendees Tab

Yes

My Connections Tab

Yes

Suggested For You Tab

Yes

Attendee Profile Picture

Yes

Attendee Name

Yes

Attendee Job Title

Yes

Attendee Company

Yes

Connect Button

Yes

Chat Button

Yes

Request a Meeting Button

Yes

View Full Profile

Yes

Video Call Button

No

Connected Indicator

No, but you can check the Connections tab

Filter Button

No

Attendee Profile Label

No

Other Chat Features

Other Chat Features on a Browser

Is it in the Attendee App Virtual Event Hub?

Lounge Chat

Yes

Attach a file

Yes

Add an emoji

Yes

React to a post

Yes

Reply to a thread

Yes

Edit Messages

Yes

Delete Own Messages

Yes

Direct or Private Messaging

Yes

Backstage Chat

Yes

Lounge Chat

Yes

Online Attendee Indicator

Yes

Chat Notification

Yes. Appears only as an indicator that there is an unread message next to the attendee or chat channel name but will not appear as a notification in the bell icon.

Pin Messages

No

Delete Attendee Messages as Admin

No

Block Attendees from Chat

No

Staff Chat Channel

No

Other Features

Other Virtual Event Hub Features on a Browser

Is it in the Attendee App Virtual Event Hub?

Welcome Video

Yes. Text and uploaded video works; video URL and images won't work.

Push Notifications

Yes. Links won't work, image uploaded for push notification icon will not appear.

Session Push Notifications

Yes

Request Meetings

Yes

Pre-Event Access

Yes

Simultaneous Session Scroll

Yes

Start Meetings

No

1:1 Calling

No

Add a 3rd person to a call

No

Event Design Customizations

Event Landing Page and Virtual Event Hub Customizations on a Browser

Can you customize this for the Attendee App?

Rename Tabs

Yes

Hide Tabs

Yes

Edit Navigation Labels

Yes

Hide Navigation Tabs

Yes, it can only hide the Expo.

Edit Session Menu Labels

Yes

Edit Bookmark Label

Yes

Edit Session Type Labels

Yes

Edit Lobby Tab Labels

Yes. It can only edit the Agenda, Sponsors, and Info Desk.

Hide Lobby Tabs

Yes

Enable Gamification

Yes

Allow attendees to post in Lobby Feed

Yes. Attendees can still post if disabled.

Enable / Disable Lobby Chat for attendees

Yes

Edit Colors

No

Change Themes

No

Hide the Organizer's information in the event site footer

No

Show social sharing buttons on the event site

No

Show a Disclaimer Pop-Up before users join the Virtual Event Hub

No

Allow users to disagree with the disclaimer before entering the virtual event.

No

Allow attendees to comment in Lobby Feed

Yes

Add Lobby Custom Tab

Yes

Enable / Disable Polls

No

Enable / Disable Q&A in Lobby Chat

No

Send Questions in Private Only

No

Show the total attendee count in the Chat header

No

Show online attendee count in the Lobby Chat footer

No

Add Navigation Custom Tab

No

Show Lounges

No

Show My Booth

No

Show My Speaking Schedule

No

Show Device Checker

No

Hide the Session Details Tab in Sessions

No

Hide the Speakers Tab in Sessions

No

Hide Sponsoring Company in Sessions

No

Hide Live Sessions in Sessions

No

Show / Hide Up Next in Session

No

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