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Offline Mode in the Mobile App

Our mobile apps provide the assurance that you can effortlessly check in attendees and capture leads, even in offline situations!

Joanne avatar
Written by Joanne
Updated over a week ago

Should you experience Wi-Fi interruptions at the venue or other connectivity issues, the Admin app remains operational for attendee check-ins to both the event and sessions. Similarly, exhibitors who want to capture leads can rely on the Attendee app, even in cases where connectivity is a concern.

Important Notes:

  • The Offline Mode feature is only available through the mobile app, not on iPads.

  • The Offline check-in process will only work if the app user has previously visited the pages in the app where attendees can be selected to check in to the event and sessions. If the pages are visited, the data will load to the device, allowing the user to see the list of attendees on the check-in page even when offline.

  • Please ensure you install the latest app version to see the latest updates.

The Offline Feature in the App

Offline Check-In

If you lose internet connection while using the mobile Admin App, the only activities available are to check in attendees to the event and sessions.

The Offline page will appear, along with a button below to go to Offline Mode. When you go on Offline Mode, you'll see your event list. At the top of the page, you'll also see that "Offline" is added to the label.

After clicking the event during offline mode, the next page you'll see is the Check-In page.

The Event Check-In process is still the same as online; the only difference is that you won't be able to print badges offline. From here, you can click "Attending" next to the attendee you are checking in, or you can scan their QR code to get them checked in.

The Session Check-In process while offline is completely the same as online.

When your connection is restored, the system automatically checks in the attendees you checked in while offline within 5 minutes.

Offline Lead Capture

The offline feature extends to the attendee app, which allows exhibitor admins and lead retrievers to capture leads. When the internet connection is lost, they will see the Offline Page with the Go Offline Mode button.

After clicking the Go Offline button, exhibitors will see the My Events page. After selecting the event, they will see the event landing page's About tab and 2 buttons at the bottom - Manual Capture and QR Capture. It will skip all the other pages and features as this is the only available feature while offline.

From there, exhibitors can manually capture leads or scan the attendee's QR code.

Manual Capture - The exhibitor will need to enter all of the lead's information and save it.

QR Capture - After scanning the QR code, the attendee's name and email address should auto-populate. The exhibitor will need to enter the rest of the information and save it.

When the connection is restored, the system automatically adds the leads that were added while offline within 5 minutes.

Note: If attendees get disconnected while using the Attendee App, they will also see the Offline Page with the Go Offline button, their events, and the About page. However, there are no other available activities while offline.

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