Admins can easily transfer ticket ownership from one attendee to another by updating attendee's email address in the order.
If you want to allow attendees to transfer their ticket or restrict from doing that, you have a couple of option to ensure that the ticket remains under the original person that owns the ticket.
Note: The settings below apply only to attendees. This stops attendees from transferring the tickets to another attendee (different email address) through My Registrations. Admins can still transfer tickets to other attendees through the admin console.
Allow Attendees to Transfer Tickets and Edit other Information
If enabled, attendees can transfer the ticket and edit any information in the order.
By default the toggle to Allow attendee to edit information is disabled. With this setting enabled, an "Edit" option appears in My Registrations where they can edit their order form answers except for the email address. It also adds a More button that has the option the Transfer the ticket to someone else where they can enter the new attendee's information.
⚠️ If you're not allowing all attendees to transfer tickets, then disable this toggle. Note that disabling this also means they won't be able to edit any information in their order. If you still want them to edit their order without transferring, you can enable this toggle so they can still edit their information, then you can make the ticket type non-transferrable or make their purchase non-transferrable.
Make Ticket Types Non-Transferable
Anyone who has this ticket type can still edit the other information in the order such as their name and other order form information (given that Allow attendee to edit information is enabled), but they won't be able to edit the email address.
If you don't want attendees to transfer the ticket ownership to other attendees, but still allow them to edit their information, you have a couple of options: you can make the ticket type non-transferrable, or make a specific ticket in the order non-transferrable, or make the whole order non-transferrable.
When this setting is enabled, anyone who has this ticket type cannot transfer their ticket to another user.
Go to Registration > Set Up Tickets
Open the ticket type for editing
Check "This ticket is Non-Transferable" in advanced settings
Click Save
Note: If a ticket type is set as non-transferable and you try to make it transferable through the order, you may get a confirmation message that it's already transferable, but the ticket remains non-transferable, the lock will still appear on the ticket. We are improving this behavior.
Make a Purchased Ticket Non-Transferable
The attendee in the specific order can still edit the other information in the order such as their name and other order form information (given that Allow attendee to edit information is enabled), but they won't be able to edit the email address.
When this settings is selected, the particular ticket in the order cannot be transferred.
Go to Attendees > Orders
Click the 3 dot menu under Actions
Select Disable ticket transfer
You will know that a ticket is set as transferable if there is a lock beside the attendee's name.
Make the Order Non-Transferable
All the attendees in the specific order can still edit the other information in the order such as their name and other order form information (given that Allow attendee to edit information is enabled), but they won't be able to edit the email address.
When this setting is selected, all the ticket in the order cannot be transferred.
Go to Attendees > Orders
Click the 3 dot menu at the far right of the Ticket Buyer info
Select Disable ticket transfer
If an order is non-transferable, all tickets under that order will display a lock icon:
Non-Transferable Tickets in My Registrations
Registrants will know that a ticket cannot be transferred if the Transfer Registration button on the ticket is grayed out.
