Cart Abandonment Emails
Not every visitor who starts registering for your event will finish. Accelevents has a built-in feature that help you recover those incomplete registrations: the Cart Abandonment Email.
Important Notes:
This is sent automatically - no setup required.
This is sent on a 30 minute interval.
It can be disabled by request — please contact Accelevents Support to turn it off.
The email content cannot be edited.
What counts as an abandoned cart?
A cart is considered abandoned when an attendee starts the registration process (entering details on the order form) but leaves before completing checkout.
If an attendee starts registering but doesn't complete checkout, they will receive the cart abandonment email within the hour. The email includes a Complete Your Order button that opens the ticket selection step in the registration process.
When will the cart abandonment email send?
The system runs on a 30-minute interval, sending at the 3rd minute and 33rd minute of every hour. So when they abandon the cart, they will will receive the email at the next scheduled send time.
View who abandoned their registration
You can download a list of attendees who abandoned their carts:
Go to Analytics
Click the Download button to export the list for Cart Abandoned Registrants
