The Registration Approval for Exhibitor Booth Add Ons allow you to review potential exhibitors and their booth information before allowing them to purchase spot in your event. In this guide, you'll learn how to enable it and understand what happens when exhibitors submit exhibitor booth add on requests to be approved.

Once you enable the registration approval for an exhibitor booth add on, anyone who selects it during registration will be screened before they can buy the booth. The add on with registration approval enabled will have an "Approval Required" label on the ticket selection part of the registration process.

After they select the exhibitor booth add on, they will enter all the buyer and booth information and submit their application. Since this process screens them before buying, they are not charged yet.

You will receive the request in the admin console wherein you can review their proposal. When you approve their request, the buyer will receive a confirmation that it has been approved. You can have the buyer purchase it on their own or you can automatically charge their card on file.

The booth will automatically be created after purchasing it and the buyer will be added as exhibitor admin to the booth. They will receive aa confirmation email for their purchase and another email with instructions to access the exhibitor resource center.

Before you begin, make sure you've already done the following:

The exhibitor add on for approval will have and "Approval Required" label below the add on name.

When requesting for a paid exhibitor booth add on, you can require the credit card information during the application process without charging. This feature will work only if Stripe or Authorize.net is connected as payment processor for the event.

If this is enabled and a paid exhibitor booth add on is selected, the checkout page will be displayed at the end of the registration request process with fields to securely enter the credit card information.

When you approve and assign the request, the payment will be processed automatically.

When you approve only, they can claim and purchase their ticket on their own.

After submitting the request, an email will be sent to the buyer confirming that the submission request has been received. Whenever you change the status of the request to approved, denied or waitlisted, another email will be sent to let them know about the change.

You can customize these emails:

You can also customize the page they see after they purchase to ensure that they see the applicable messaging based on their purchase.

When submitting a request for approval and the Require credit card capture for Attendee approval setting is enabled, they will see the payment details fields.

If they were not able to enter a discount code in the ticket/add on selection part of the registration, they can still enter it at the check out page.

If it's a free or paid exhibitor booth add on but credit card is not required, this step is skipped, the request will be submitted after entering all the ticket buyer and booth information after clicking submit.

All requests can be found in Registrations > Applications > Attendee > Requests. This list is not just for attendee tickets, it also displays orders with add ons only.

The latest request would show on top of the list. Use the search field or filter options to find requests based on status, ticket type / add on type, or order form answers. You can also add more columns to easily see data in the list instead of clicking on a request.

If you want to see the buyer's order form answers, click Edit Column to show those fields in the Requests tab so you can easily review them before changing the status.

To see the answers for the add on questions, click the request to open the side menu and then click the Ticket Holder tab, you'll see the add on answers here.

Hover on the Ticket Type column to see which ticket types / add ons they requested. Or you can open a request to see this and other request information.

In the side menu, you'll see the option to add notes about the request. The note can also be viewed in the request list.

Even before approving, the requests can be seen in the orders tab. The Payment status will update accordingly when the request status is changed.

If it's a new request, the status will be Pending. Click the dropdown on the Status column to change the status from Pending to Waitlisted, Denied, Approved, or Approve and Assign Ticket.

Every time the status is changed, the buyer will receive an email. After you Approve, they will get a second email to claim their spot, which will be valid for 72 hours.

When you Approve and Assign, the credit card is automatically charged (if available) and the order is created. They will not receive the email to claim their spot anymore as it's automatically done. They will receive the order confirmation email if you have it enabled.

When the request is approved, the buyer will receive a second email with a button to Claim Your Spot, where they can purchase the item(s).

If you choose to Approve and Assign the Ticket, the buyer will receive the Order Confirmation email and the email to Access the Exhibitor Resource Center.

All items will be approved in the request, and the buyer can choose which items they want to purchase when they click the button to claim their spot. If they don't claim all at once, they can re-use the same claim my ticket link to claim the rest of the items.

If they did not enter a discount code when requesting, they can enter the discount code when they claim the ticket.

If they have been approved but not claimed their spot (less than 72 hours), you can click the 3 dots in their request and click Send status email to remind them to purchase the ticket.

If they haven't claimed after 72 hours, the link in the claim your spot email will be invalid. To give them a valid link, click the 3 dots and click Resend approval.

You will know it's past 72 hours when you see the orange circle 🟠 next to their name.

This option is available for free or paid items if credit card is required. If the request is "Approved" and the buyer hasn't claimed them, you can assign the tickets instead of waiting for them to do it. Click the status dropdown and select Assign Ticket. This applies for exhibitor add on requests too.

If it's a paid item with credit card required and they have not used a discount code, you'll have the option to enter a discount code when you assign.

In the History log, you'll see the status change history for the request.

Click Download under the Requests tab. It will download a CSV file with information on registrants that have requested to be approved as an attendee.

When downloading from the Approvals tab, you can choose to export either Buyer Information only, or both Buyer & Holder Information.

In the Settings button in the Applications tab, enable the toggle to Send email when an approval request comes in. The select admins in Manage Receivers will receive email notifications for every approval request.