Frequently Asked Questions
How long can an auction run?
It can run up to 3 months
How do I set the start date of my auction?
The start date of your auction is when you activate your auction
What does it mean when I already activated but it goes back to test mode?
You probably did not set your end date to a later date, and while setting up your auction the time ran out.
To set your end date and time, just go to Auction > Settings, change the time and scroll down to reset. Resetting will not delete your items, but it will remove all the bids.
Once you're ready to launch your auction, just contact our support team to reactivate your auction.
When are winners selected?
Once the auction is over, you should see the winners in Auction > Bidders & Winners > Winners tab
How do I arrange sending the items to the winners?
You will have to arrange that externally, there is no option to arrange that from within Accelevents.
When do I pay the activation fee?
This will be paid upfront when you activate your event in Settings > Billing
When do I pay the $1 per bidder fee?
We send you the bill 30 days after the event, but if you need it earlier, you may just contact us through chat or through firstname.lastname@example.org to request for your bill.