Our waitlist feature is a great tool for your event with high ticket demand. You can also use it as an option to screen attendees before allowing them to purchase a ticket. You can configure your waitlist to trigger when a certain ticket type sells out, or your event reaches maximum capacity.
Set Up an Event Waitlist
Go to Attendees > Manage Waitlist in your admin console
Enable the waitlist toggle
On Waitlist Trigger, select to prompt the waitlist when a certain ticket type sells out or when your total event capacity is reached.
Specify the other details for your waitlist requirements
Maximum Waitlist Size - this is the number of tickets you'll have available for people on the waitlist. You can leave this as "0" for unlimited tickets.
Phone Number Required - enable this if you want to collect their phone number when they join the waitlist.
Manually Release Waitlist Tickets - enable this if you want to manually select who can start buying ticket(s). If you choose to automatically release tickets, the buyer will receive the Waitlist Ticket Release email once a ticker becomes available.
Time to Respond - this is how long attendees are allowed to claim their tickets once a spot opens up for them.
Join Waitlist Confirmation Message - this is the email they receive once they are added to the waitlist. There is a static message that appears in the email, so you can leave this blank if you don't have a customized message for them.
Waitlist Ticket Release Message - this is the email they receive once you release them from the waitlist. There is a static message that appears in the email, so you can leave this blank if you don't have a customized message for them.
Sample Join Waitlist Confirmation Email
Sample Waitlist Ticket Release Email
Join the Waitlist
Once you're done with your setup and the waitlist triggers, the buyer will see a Join Waitlist button in the ticket buying process, replacing the option to select the number of tickets.
Note: You can change the Waitlist Button text in your Waitlist setup. Just click the edit icon next to the button, then enter the new button text. That text should update both for the button in the admin console and the registration page.
When joining the waitlist, attendees will be asked to enter their name, email, phone number (if you require it), and the number of tickets they want to purchase. Once they submit, they will get the Join Waitlist Confirmation Email.
Release Tickets From The Waitlist
Before releasing attendees from the waitlist. You will need to increase the number of your tickets in the Registration > Set Up Tickets tab to release the tickets. Once that's done, you can start releasing the tickets to the people on your waitlist.
Go to Attendees > Manage Waitlist
Click the View Waitlist button
Select the people you want to release from the waitlist to allow them to buy a ticket.
Click Release Tickets
Your selected waitlist members will now receive the Waitlist Ticket Release email notifying them of their ability to purchase their tickets!
Frequently Asked Questions
Will refunding or deleting a ticket automatically release a spot on the waitlist?
If the ticket is released, will the ticket buyer get the ticket automatically?
No, they will get an email saying that they can now buy the ticket, and they need to click a link in the email to purchase it.
If I increase the number of tickets and I still have people on the waitlist, will those new tickets be available for purchase on the order page?
Yes, but there will be provision for the waitlisted ones.
If you have 1 person on the waitlist and you increase the ticket quantity to 2 more, only 1 ticket will be available for sale on your order page, and the other ticket will be reserved for the waitlisted person.