Our waitlist feature is a great tool for your event with high ticket demand. You can also use it to screen attendees before allowing them to purchase tickets. You can configure your waitlist to trigger when a certain ticket type sells out, or when your event reaches maximum capacity.

When specific ticket types sell out, instead of seeing a "sold out" label, registrants will see the Waitlist button for that ticket type.

When they sign up for the waitlist, they will get an email saying they have been added to the list and will be informed if a ticket becomes available.

To allow them to get the ticket, you must increase the number of tickets and they can be automatically released from the waitlist or manually release them. The registrant will then receive an email with a link to claim or purchase their ticket.

When the number of event registrations is the same as the Number of Registrants Allowed per Event, the Waitlist button will appear for all ticket types even though there are tickets still available.

When they sign up for the waitlist, they will get an email saying they have been added to the list and will be informed if a ticket becomes available.

To allow them to get the ticket, you must increase the Number of Registrants Allowed per Event and then release them from the waitlist. The registrant will then receive an email with a link to claim or purchase their ticket.

If you increase the Number of Registrants Allowed per Event and DO NOT release registrants from the waitlist, the event slots will be available through the registration page, allowing anyone to buy any available ticket. Releasing them from the waitlist reserves the event slots/tickets for them until their claim link expires. When claiming period expires, then the ticket will be available again through the registration page.

If the number of unsold tickets is the same number of registrants released, the waitlist button goes away and it will say it's sold out because in this scenario those unsold tickets are reserved for those released registrants. If you want more registrants to join the waitlist, you can increase the ticket quantity.

Choose whether the waitlist should trigger when ticket type(s) sells out or if the event capacity has been reached.

If you want to add a limit to the number of people who can sign up for the waitlist, you can add a value in this field. If your waitlist trigger are ticket types, then the value you enter will apply for each ticket type. There is no option to make it custom per ticket type. You can leave this blank if you don't want to add a limit.

When you choose Automatic, the person on top of the list will automatically be removed the waitlist if a ticket becomes available. They will get an email to claim the ticket.

If you choose Manual, you need to go to the Attendee Waitlist tab and click the "release" button to remove them from the waitlist if a ticket becomes available. They will get an email to claim the ticket.

This is how long attendees can claim their tickets once a spot opens up for them.

Instead of using the default "Join Waitlist" label on the button, you can customize it.

When joining the waitlist, the name and email address is required. You can also choose to require the phone number.

When they join the waitlist and when they are released from the list to claim their ticket, they will receive emails for these changes. You can customize the subject and body of the emails. You can also send yourself a test email.

Instead of selecting the number of tickets in the registration process, the Join Waitlist button will appear.

When joining the waitlist, registrants will be asked to enter their name, email, phone number (if required), and the number of tickets they want to purchase.

After they submit, they will get the Join Waitlist Confirmation Email.

If the trigger for the waitlist is when a ticket type sells out, you must increase the number of tickets to make it available for them before releasing registrants from the waitlist.

In the example below, we sold one ticket, and four people signed up for the waitlist. We must increase the quantity to five to allow those four registrants to buy the tickets.

If the trigger for the waitlist is when the event capacity is reached, you must increase the Number of Registrants Allowed per Event to make a ticket available for them before releasing registrants from the waitlist.

In the example above, the number of registrants allowed to register is originally just 1, and that 1 slot is already sold. The waitlist has been triggered even though there are still 2 out 3 tickets available. To make the ticket available for the registrant in the waitlist, we increased the number of registrants allowed to 2.

After increasing the tickets / event capacity in the previous step, you can release the registrants from the waitlist. Click the Release button to release an attendee or click Release All Tickets to release everyone.

Click and drag the icon with 6 dots next to the waitlist status if you want to change the order of the attendees in the waitlist. This is useful when you are automatically releasing tickets so that the tickets can be released in the order that you have selected. The attendee on top will be the first one to be released.

After registrants are released from the waitlist, they should receive the Waitlist Ticket Release email with a button to Claim Your Spot. This button will redirect them to a page where they can purchase the tickets.