If one of your participants has purchased raffle tickets in error, you can quickly and easily refund those tickets by following the steps below.

Refunding Raffle Tickets

  • Go to Raffle > Buyers & Winners

  • Click the Buyers tab

  • Click the raffle ticket that you want to refund

  • Click the gear icon from the right-side menu. If you don't see it, scroll to the right or zoom out of your screen.

  • Select Refund Transaction

All the raffle tickets purchased in that transaction will be refunded, even those raffle tickets that were already submitted. There is no option to partially refund a transaction.

Did this answer your question?