If one of your supporters has purchased raffle tickets in error, you can quickly and easily refund those tickets by following the steps below.
1. Navigate to your Manager Console, click Raffle --> Buyers & Winners
2. Click the Buyers Tab
3. Click the raffle ticket that you want to refund, then click the gear icon from the menu that slides in from the right side of the screen, then select "Refund card transaction"
All the raffle tickets purchased in that transaction will be refunded, even those raffle tickets that were already submitted.