The Q&A feature allows attendees to post questions while in a session or inside a booth, and speakers or exhibitors may answer the questions live or by typing in their answers. The Q&A section can be found on the right side of the virtual event hub.
Topics
Enable / Disable Q&A for a Session
Go to Agenda & Speakers in the admin console
Click edit (pencil icon) on the session
Open Advanced Settings from the right-side menu
Switch on / off Enable Q&A for this session
Note: Disabling the Q&A is only available for Scale and other higher plans
Enable/disable Q&A for an Exhibitor Booth
Go to Exhibitors & Sponsors in the admin console
Click edit (pencil icon) on the exhibitor booth
Scroll down to Manage Booth Interactivity
Switch on / off Enable Exhibitor Q&A
Enable/disable Q&A for the Lobby
Go to the Event Website tab
Select Virtual Event Hub
Select Lobby
Switch on / off Enable Q&A in Lobby Chat
Send Questions in Private Only
You can also enable Send Questions in Private Only. When this is enabled, the questions sent by attendees are automatically set to be sent privately, meaning only admins and speakers/exhibitors will see the question. When admins and speakers/exhibitors answer the question, they can send it privately to the attendee who asked it or send it publicly where everyone can see the question and answer.
To send the answer publicly, the admin or speaker has to untick the Send Privately check box.
Please note the following points when using the Q&A feature:
Questions can be posted and seen by anyone, including attendees, speakers, and admins
Answers can only be posted by speakers and admins inside a session; for exhibitor booths, only exhibitor staff and organizer admins can post answers.
Answers can be sent privately or publicly.
Answers cannot be deleted but can be edited after submission.
Dismissed questions may only be seen by speakers in a session or exhibitor staff inside the booth and admins.
Event admins and the person who submitted the question can delete the question.
Submit a Question
Enter the session through the virtual event hub or access the Accelevents studio link for the session (for speakers)
Click the Q&A tab
Type in your question and click Submit
Note: You will also have the option to submit a private question to the speaker by ticking the Send private option. When doing so, this question will only be visible to the speaker and will not be visible to other attendees.
Answer a Question
Enter the session through the virtual event hub or access the Accelevents studio link for the session (for speakers)
Click the Q&A tab
Click the All Questions dropdown and select Unanswered to see all the unanswered questions.
Click Answer to start typing your answer, then click Submit
Click the check mark icon if you want to answer the question by saying your answer on your live broadcast.
Edit an Answer
Hover your pointer to the question
Click the three dots at the upper right of the question
Select Edit Answer
Edit your answer and click Save
View an Answer
Select Answered from the All Questions menu
Note: The speaker or admin can edit their answer.
Dismiss a Question
Click the All Questions menu to view all open questions
Click Dismiss if you don't want to answer the question
If you decide to answer a dismissed question, click Reopen
Note: The Dismissed tab may only be seen by the speakers and admins
Delete a Question
Hover your pointer to the question you want to delete
Click three dots and click Delete Question
Note: Both answered, and unanswered questions can be deleted. Once the question has been answered, only the Event Admin can delete it.
Upvote a Question
Go to the Q&A tab
Click the ↑ icon at the upper right of the question
The number beside the ↑ icon indicates the number of times the question has been upvoted.
Sort the Questions
Click the 3 lines at the upper right (sort icon).
Select how you want the questions to be arranged from top to bottom: latest, most upvoted, or oldest.
Note: The default will show the latest question on top, and sorting will only reflect on your end.
Download the Q&A of a Session
Go to Analytics in your admin console
Click Sessions
Select the session
Click Q&A
Click Download Q&A
Download the Q&A of an Exhibitor Booth
Go to Analytics in your admin console
Click Exhibitors
Select the exhibitor
Click Q&A
Click Download Q&A
Download Reports for Q&A
Go to Analytics in your admin console
From the Registration tab, click Download
Select Q&A Data
From here, admins can download reports containing Q&A data, including the following:
Question
Asker Name
Answer Type
Status