The Q&A feature allows attendees to post questions while in a session or inside a booth and speakers or exhibitors may answer the questions live or by typing in their answers. The Q&A section can be found on the right side of the virtual event hub.
Topics
Enable / Disable Q&A for a Session
Go to Agenda & Speakers in the admin console
Click edit (pencil icon) on the session
Open Advanced Settings from the right side menu
Switch on / off Enable Q&A for this session
Note: Disabling the Q&A is only available for Scale and other higher plans
Enable/disable Q&A for an Exhibitor Booth
Go to Exhibitors & Sponsors in the admin console
Click edit (pencil icon) on the exhibitor booth
Scroll down to Manage Booth Interactivity
Switch on / off Enable Exhibitor Q&A
Enable/disable Q&A for the Lobby
Go to Event Website
Select Virtual Event Hub
Select Lobby
Switch on / off Enable Q&A in Lobby Chat
Send Questions in Private Only
You can also enable Send Questions in Private Only. When this is enabled, the questions sent by attendees are automatically set to be sent privately, so that means only admins and speakers/exhibitors will see the question. When admins and speakers/exhibitors answer the question, they have the option to send it privately to the attendee that asked the question or send it publicly where everyone can see both the question and answer.
To send the answer publicly, the admin or speaker has to untick the Send Privately check box.
Please note the following points when using the Q&A feature:
Questions can be posted and seen by anyone including attendees, speakers, and admins
Answers can only be posted by speakers and admins inside a session, for exhibitors booths, only exhibitor staff, and organizer admins can post answers.
Answers can be sent privately or publicly
Answers cannot be deleted after submitting
Dismissed questions may only be seen by speakers in a session or exhibitor staff inside the booth and admins
Only the person who submitted the question can delete the question
Submit a Question
Enter the session through the virtual event hub or access the Accelevents studio link for the session (for speakers)
Click the Q&A tab
Type in your question and click Submit
Note: You will also have the option to submit a private question to the speaker by ticking the Send private option. When doing so, this question will only be visible to the speaker and will not be visible to other attendees.
Answer a Question
Enter the session through the virtual event hub or access the Accelevents studio link for the session (for speakers)
Click the Q&A tab
Click the Open tab to see all the unanswered questions
Click Type Answer to start typing your answer then click Submit
Click Answer Live if you want to answer the question by saying your answer on your live broadcast.
Note: clicking the Answer Live button will not close out that question, it will only highlight the button. We suggest still typing in your answer after the question has been answered live as a reference for your attendees who may have missed the live answer
View an Answer
Click the Answered tab from the Q&A feature
Note: If an answer is submitted, you cannot edit or delete the answer anymore
Dismiss a Question
Click the Open tab to view all open questions
Click Dismiss if you don't want to answer the question. The question will be moved to the Dismissed tab
If you decide to answer a dismissed question, go to the Dismissed tab and click Reopen
Note: The Dismissed tab may only be seen by the speakers and admins
Delete a Question
Click the Open tab to view all open questions
Click Delete to delete the question
Note: Only unanswered questions can be deleted and may only be deleted by the person who posted the question
Download the Q&A of a Session
Go to Analytics in your admin console
Click Sessions
Select the session
Click Q&A
Click Download Q&A
Download the Q&A of an Exhibitor Booth
Go to Analytics in your admin console
Click Exhibitors
Select the exhibitor
Click Q&A
Click Download Q&A
Download Reports for Q&A
Go to Analytics in your admin console
From the Registration tab, click Download
Select Q&A Data
From here, admins can download reports containing Q&A data including the following:
Question
Asker Name
Answer Type
Status