The Q&A feature allows attendees to post questions while in a session or inside a booth and speakers or exhibitors may answer the questions live or by typing in their answers. The Q&A section can be found on the right side of the virtual event hub.

Topics

Enable / Disable Q&A for a Session

  • Go to Agenda & Speakers in the admin console

  • Click edit (pencil icon) on the session

  • Open Advanced Settings from the right side menu

  • Switch on / off Enable Q&A for this session

Note: Disabling the Q&A is only available for Scale and other higher plans

Enable/disable Q&A for an Exhibitor Booth

  • Go to Exhibitors & Sponsors in the admin console

  • Click edit (pencil icon) on the exhibitor booth

  • Scroll down to Manage Booth Interactivity

  • Switch on / off Enable Exhibitor Q&A

Enable/disable Q&A for the Lobby

  • Go to Event Website

  • Select Virtual Event Hub

  • Select Lobby

  • Switch on / off Enable Q&A in Lobby Chat

Send Questions in Private Only

You can also enable Send Questions in Private Only. When this is enabled, the questions sent by attendees are automatically set to be sent privately, so that means only admins and speakers/exhibitors will see the question. When admins and speakers/exhibitors answer the question, they have the option to send it privately to the attendee that asked the question or send it publicly where everyone can see both the question and answer.

To send the answer publicly, the admin or speaker has to untick the Send Privately check box.

Please note the following points when using the Q&A feature:

  • Questions can be posted and seen by anyone, including attendees, speakers, and admins

  • Answers can only be posted by speakers and admins inside a session; for exhibitors booths, only exhibitor staff and organizer admins can post answers.

  • Answers can be sent privately or publicly

  • Answers cannot be deleted after submitting

  • Dismissed questions may only be seen by speakers in a session or exhibitor staff inside the booth and admins

  • Event admins and the person who submitted the question can delete the question

Submit a Question

  • Enter the session through the virtual event hub or access the Accelevents studio link for the session (for speakers)

  • Click the Q&A tab

  • Type in your question and click Submit

  • Note: You will also have the option to submit a private question to the speaker by ticking the Send private option. When doing so, this question will only be visible to the speaker and will not be visible to other attendees.

Answer a Question

  • Enter the session through the virtual event hub or access the Accelevents studio link for the session (for speakers)

  • Click the Q&A tab

  • Click the Open tab to see all the unanswered questions

  • Click Type Answer to start typing your answer then click Submit

  • Click Answer Live if you want to answer the question by saying your answer on your live broadcast.

  • Note: clicking the Answer Live button will not close out that question, it will only highlight the button. We suggest still typing in your answer after the question has been answered live as a reference for your attendees who may have missed the live answer

View an Answer

  • Click the Answered tab from the Q&A feature

  • Note: If an answer is submitted, you cannot edit or delete the answer anymore

Dismiss a Question

  • Click the Open tab to view all open questions

  • Click Dismiss if you don't want to answer the question. The question will be moved to the Dismissed tab

  • If you decide to answer a dismissed question, go to the Dismissed tab and click Reopen

  • Note: The Dismissed tab may only be seen by the speakers and admins

Delete a Question

  • Click the Open tab to view all open questions

  • Click Delete to delete the question

  • Note: Both answered and unanswered questions can be deleted. Once the question has been answered, only the Event Admin can delete it.


Download the Q&A of a Session

  • Go to Analytics in your admin console

  • Click Sessions

  • Select the session

  • Click Q&A

  • Click Download Q&A

Download the Q&A of an Exhibitor Booth

  • Go to Analytics in your admin console

  • Click Exhibitors

  • Select the exhibitor

  • Click Q&A

  • Click Download Q&A

Download Reports for Q&A

  • Go to Analytics in your admin console

  • From the Registration tab, click Download

  • Select Q&A Data

From here, admins can download reports containing Q&A data including the following:

  • Question

  • Asker Name

  • Answer Type

  • Status

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