The Q&A feature allows attendees and speakers in a session to post questions and answer the questions by directly answering on the live stream or by typing in the answers.
How to enable/disable Q&A inside a session:
Exhibitors also have the option to use the Q&A function, when admins turn the feature on for them from the admin console:
How the Q&A feature works:
Please note the following points when using the Q&A feature:
Questions can be posted and seen by anyone including attendees, speakers, and admins
Answers can only be posted by speakers and admins inside a session, for exhibitors booths, only exhibitor staff, and organizer admins can post answers.
Answers can be sent privately or publicly
Answers cannot be deleted after submitting
Dismissed questions may only be seen by speakers in a session or exhibitor staff inside the booth and admins
Only the person who submitted the question can delete the question
Questions can be created in advance through the backstage link for sessions.
Submit a Question
Enter the session through the virtual event hub or access the Accelevents backstage studio link for the session (for speakers)
Click the Q&A tab
Type in your question and click Submit
Note: You will also have the option to submit a private question to the speaker by ticking the Send private option. When doing so, this question will only be visible to the speaker and will not be visible to other attendees.
Answer a Question
Enter the session through the virtual event hub or access the Accelevents backstage studio link for the session (for speakers)
Click the Q&A tab
Click the Open tab to see all the unanswered questions
Click Type Answer to start typing your answer then click Submit
Click Answer Live if you want to answer the question by saying your answer on your live broadcast.
Note: clicking the Answer Live button will not close out that question, it will only highlight the button. We suggest still typing in your answer after the question has been answered live as a reference for your attendees who may have missed the live answer
View an Answer
Click the Answered tab from the Q&A feature
Note: If an answer is submitted, you cannot edit or delete the answer anymore
Dismiss a Question
Click the Open tab to view all open questions
Click Dismiss if you don't want to answer the question. The question will be moved to the Dismissed tab
If you decide to answer a dismissed question, go to the Dismissed tab and click Reopen
Note: The Dismissed tab may only be seen by the speakers and admins
Delete a Question
Click the Open tab to view all open questions
Click Delete to delete the question
Note: Only unanswered questions can be deleted and may only be deleted by the person who posted the question
Disabling the Q&A Feature in a Session
Note: Disabling the Q&A is only available for Scale and other higher plans
Go to Sessions | Speakers
Open the session
On session details, scroll down to Manage Session Interactivity
Toggle off Enable Q&A for this session
As an admin, you can also set the Q&A as Private from the admin console. This is done by enabling Send Questions in Private Only.
When this is enabled, the questions sent by attendees are automatically set to be sent privately, so that means only admins and speakers will see the question. When admins or speakers answer the question, they have the option to send it privately to the attendee that asked the question or send it publicly where everyone can see both the question and answer.
To send the answer publicly, the admin or speaker has to untick the Send Privately check box.
Download the Q&A for sessions
Go to Analytics in your admin console
Click Sessions
Select the session
Click Q&A
Click Download Q&A
Download the Q&A for exhibitors
Go to Analytics in your admin console
Click Exhibitors
Select the exhibitor
Click Q&A
Click Download Q&A
