The Info Desk allows you to enter more information about your event, such as FAQs, documents and links, and an event overview. It can be found in the event hub's lobby area and is available on both the browser and the attendee app.

Info Desk

FAQs — List all the questions your attendees might ask during and after the event. If you get too many inquiries, ask them to check the Info Desk for more information. Don't forget to include information on how to contact you after the event and how long they can still access your sessions.

Documents & Links — This may include various items such as PDFs, PowerPoint presentations, links to your website, links to your social media channels, etc. Just make sure to label them properly so that it's easy for attendees to determine which files they need.

Overview — This can be any additional information that you want to add. It can be about your company, the platform, or about your team.

Edit the Info Desk

Open your admin console
Go to the Event Design tab and select Event Hub
Click Lobby
Click the 3-dot menu next to the Info Desk
Click Edit

Info Desk Edit Menu

FAQ

Click the Add button under Manage FAQ to add information

Upload Document

Click to upload or drag your files to the Upload Document area(.pdf,.doc,.docx, docxx, .ppt, .pptx up to 10MB)

Links

Click the Add button under Manage Document to add links to documents

Overview

Enter the overview information in the content editor

Click Save when you're done.

Here are some sample FAQs you can add to your info desk:

1. Can I watch the recordings after the event has ended?
2. How long can I access the recordings after the event?
3. Can I download the video recordings?
4. Can I download the handouts?
5. How and who do I contact if I'm having issues joining the event or seeing the sessions?
6. How do I claim my prizes from gamification?
7. What else can I do in this event aside from joining the sessions?