Info Desk

Add an info desk to your event

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated over a week ago

The Info Desk allows you to enter more information about your event, such as FAQs, documents & links, and event overview. This can be found in the event hub's lobby area, available both on the browser and the attendee app.

Info Desk

FAQs - Think about all the questions your attendees might ask during and after the event and list them all down there. This way, if you get too many inquiries, you can just ask them to check the Info Desk for more information. Don't forget to include information on how to contact you after the event and how long after the event they can still access your sessions.

Documents & Links - This may include various items such as PDFs, PowerPoint presentations, links to your website, links to your social media channels, etc. Just make sure to label them properly so that it's easy for attendees to determine which files they need.

Overview - this can be any additional information that you want to add. It can be about your company, the platform, or about your team.

Edit the Info Desk

  • Open your admin console

  • Go to your Event Website tab

  • Select the Event Hub tab

  • Click Lobby

  • Click the 3-dot menu next to the Info Desk

  • Click Edit

Info Desk Edit Menu

FAQ

  • Click the Add button under Manage FAQ to add information

Upload Document

  • Click to upload or drag your files to the Upload Document area(.pdf,.doc,.docx, docxx, .ppt, .pptx up to 10MB)

Links

  • Click the Add button under Manage Document to add links to documents

Overview

  • Enter the overview information in the content editor

Click Save when you're done.

Here are some sample FAQs you can add to your info desk:

1. Can I watch the recordings after the event has ended?
2. How long can I access the recordings after the event?
3. Can I download the video recordings?
4. Can I download the handouts?
5. How and who do I contact if I'm having issues joining the event or seeing the sessions?
6. How do I claim my prizes from gamification?
7. What else can I do in this event aside from joining the sessions?

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