Pre-event access time is when attendees can begin entering your event before it officially starts.
Adjust the Pre-Event Access Time
By default, attendees can enter the event 30 minutes before it starts, both from the browser and the attendee app. You can adjust this setting to allow earlier access, up to 35 days in advance, depending on your plan. This gives attendees time to update their profiles, set meetings, and explore the rest of the virtual event hub to familiarize themselves with the platform.
Go to Event Details
Scroll down to Pre-Event Access Starts
Enter your preferred date and time. Once this time is reached, the Enter Event button becomes clickable on the event page and the attendee app, giving attendees virtual access.
Plan | Earliest Pre-Event Access Time |
Free Plan | 24 hours before the event |
Starter and Essential Plans | 14 days before the event |
Professional, Business, Enterprise, and White Label Plans | 35 days before the event |
Who can access before the event opens?
Team members can access the event even before it opens through the browser and the attendee app. Speakers and exhibitors can access their assigned tabs for Speaker Hub and My Booth before it opens. Speakers and exhibitors can only access the attendee app once the event opens.
What happens when attendees try to enter the event before the event opens?
When they get to the event landing page either through a browser or the attendee app, they won't see the Enter Event button yet, or it may be grayed out, so they won't be able to enter.
If they try to log in manually or through a magic link, it will log them in and redirect them to the landing page as the event is not open yet.