After registering for the event, you can log in to your account to update the information, transfer the ticket to another attendee, exchange the ticket for a different ticket, add the ticket to your Apple Wallet, add more tickets and add ons to your order, download your ticket, resend the order confirmation, and more. This can be done in the My Registrations section of your account.
Access My Registrations
In the confirmation email sent after registering, there is a View Tickets button that will redirect to My Registrations. Click the View Tickets button to easily access the page with the order details.
Or click Login or Sign In from the event landing page or log in from the Accelevents Login Page
After logging in, click your profile and select My Registrations
My Orders in My Registrations
Note: If you logged in through the View Tickets button, you will skip this page. Instead you'll be in the Registration Details page. You can click the Back to my registration button to bring you to this page.
On the My Registrations page, you'll see all the orders for which you are the ticket buyer or holder. If you bought multiple tickets and add-ons, they'll be listed in the order.
From this page, you can download the ticket PDF file with the QR code, resend the order confirmation email, join the event if it's already open, and view or edit the registration information.
Edit the Ticket Buyer and Holder's Information
Note: This is the page you'll see when you click the View Tickets button from the email.
After clicking the event logo or the Registration Details button, you'll see the ticket buyer and attendees' registration information.
In this example below, Ariane is the ticket buyer and she bought a ticket for herself and 2 more attendees. The buyer can edit their information as well as all the ticket holders under the order.
If someone else bought the ticket for you like in the example below, you can only see and/or edit your ticket information. You won't see the buyer or other attendees in the order.
Click Edit and enter the new information in the pop-up, and click Update.
Notes:
You cannot change the email address from the edit button. Click Transfer Ticket for that option.
You can still edit the information even after the attendee has checked in.
If the event has ended, you can no longer edit.
Editing or Transferring may not be allowed for some events depending on the event organizer.
Transfer the Ticket to Another Attendee
Click More > Transfer to someone else in the registration to transfer the ticket ownership to another attendee. In the pop-up, enter the new attendee's information. After confirming the transfer, the new attendee should receive the order confirmation letter. A new QR code will be generated for the user. This invalidates the old QR code and can no longer be used.
Notes:
You can no longer transfer the ticket if the attendee has already checked in.
If the attendee's name and email fields were initially left blank during registration, and the event admin did not give permission to edit the holder's details after registration, the buyer can select this option to transfer and update the attendee's name and email address.
Other ticket holder fields will appear in the ticket transfer (required, optional, and progressive).
If the event is set to have a unique email per attendee, you will get an error message if you try to transfer a ticket to an existing attendee.
Exchange Tickets
This is available for buyers only
Ticket exchanges can also be done by buyers through My Registrations if this feature is enabled by event organizers.
When exchanging tickets, buyers can exchange the tickets they bought to the same priced tickets or higher priced tickets.
When exchanging to a higher priced ticket, the payment method must be selected to paid for the balance, whether through credit card that will be charged now or invoice to be paid later if the ticket has a pay later option.
If it's the same price, then no refunds or charges will apply.
Once exchanged, the option to download the new ticket PDF will appear in the pop-up, and the updated order confirmation email will be sent.
Add Tickets and Add Ons to Your Existing Order
This is available for buyers only
Click the Buy Tickets & Add-ons button, this will redirect to the registration page where tickets and add ons can be selected. This option may not be available depending on the organizer's settings.
Cancel the Order
This is available for buyers only. Attendees may see the option, but will not be able to cancel the order.
On right side panel, click More > Cancel Order to cancel the order. It will cancel all the tickets in the order and if there are paid tickets, those will be refunded. This option may not be available depending on the organizer's settings.
Download The Invoice
The invoice for the order can be downloaded from the More button on the right side menu. The invoice should reflect the updated information if you've transferred tickets to other attendees.
Book Hotel Rooms
For some events, hotel booking may be available and you can book directly in My Registrations by clicking Book Room. This will open the page where you can select the dates and the available hotel rooms. If you've already booked a room, you'll see room reservation details when you click this button.
No hotel reservation | With hotel reservation |
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Add to Apple Wallet
If you're using an iPhone, click Add to Apple Wallet to add your QR code to your wallet. You may want to download this if you're attending an in-person event that requires you to show the QR code upon arrival.
