Can I Change My Information After I Purchase a Ticket?

Learn how to edit your personal information in your ticket or transfer the ticket to another user

Althea Sagayno avatar
Written by Althea Sagayno
Updated over a week ago

Yes, you can! Whether you're the attendee or the ticket buyer, you can change the information entered even after the purchase. You can even transfer the ticket to another attendee.

Access Your Account

Edit the Ticket Details

  • Select the ticket by clicking the event logo
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  • Click Edit (pencil icon) on the profile that you want to update


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  • Enter the new information, then click Update

Resend the Ticket Order Confirmation Email

Changing the email address on a ticket will not automatically send an email confirmation to the new email. Click Resend Email at the top of the page. This will resend an email confirmation for the ticket buyer and all the ticket holders in this transaction.

Note: If you purchase multiple tickets/add-ons, you will see the breakdown within one ticket card.
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Frequently Asked Questions

Can I send the order confirmation to only one person?

  • This is currently unavailable. The resend will trigger for all tickets inside the order. We suggest making all the necessary edits before resending the email.

I changed the email address on a ticket. Will that revoke the access of the previous email address to the event?

  • Yes, it will. You can always use that email on another ticket.

I can't see the edit option. How will I edit this?

  • This means the event admin did not allow the option for editing, but you may reach out to them directly to check if they can change it for you. Just click the Contact the Organizer button.

Can I change the ticket type from My Tickets?

  • No, if you want to change the ticket type, you'll have to buy a new one and ask your event organizer to refund you for the old ticket.

I bought multiple tickets for other people. Will they be able to edit each other's ticket details?

  • No, only the ticket buyer can edit tickets within a purchase order. The ticket holder can edit the details on their designated ticket, but not others' or yours.

Can I still edit my information after the event opens?

  • If you haven't checked in yet, yes you can still edit your event after the event opens. If you've already checked in, you'll need to ask the event staff to check you out so you can edit your information when you check in again. Another option is to ask the event admin to edit the information for you.

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