The first time you create an event, your event will be under the Free Plan, which has limitations such as a limited number of event days, ticket types, and sessions.

To be able to fully edit your event, you will need to activate your event by selecting one of the paid plans.

To activate, click the Manage Organization at the bottom of your admin console navigation.

If you don't see that option, you will need to select or add an organizer for your event. Go to Event Details to add the organizer.

It will show an alert on the Dashboard tab if the event organizer is on a Free Plan or not subscribed to any plans.

Once you click the Manage Organization tab, you will be redirected to the Organizer Dashboard. From here, click the Billing tab.

Choose the plan you need and click Activate. It will ask you to enter your credit card information, and once you submit it, it will charge the indicated amount.

After activating, you need to publish your event. Go back to your Admin console by clicking Back to Event Setup. Then click the Publish button and select Public or Private.

Note: This is a required step for virtual events. You only need to publish your actual events and not your test events.

  • Private - Your event is private and will not be listed on our event listing site.

  • Public - Your event is public and will be added to our event listing site for additional exposure.

Note:

  • If you already made a prepayment, but the incorrect plan is showing, please contact your sales coordinator or chat with us.

  • If you made a payment, but it's not showing up as activated, please chat with us so that we can check the setup.

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