The first time you create an event, your event will be under the Free Plan, which has limitations such as a limited number of event days, ticket types, and sessions.
To be able to edit your event fully, you will need to activate your event. Activating your involves the following steps:
Purchase a paid plan
Associate the plan with your event
Publish your event
If you already made a payment, but it's not reflecting correctly, or you're unable to publish, please get in touch with your account manager or chat with us.
1. Purchase a Paid Plan
Go to the Organizer Portal
To activate, click Manage Organization at the bottom of your admin console navigation.
If you don't see that option, you will need to select or add an organizer for your event. You can go to Event Details to add the organizer.
It will show an alert on the Overview tab if the event organizer is on a Free trial or not subscribed to any plans.
Go to Billing to Select a Plan
Once you click the Manage Organization tab, you will be redirected to the Organizer Portal. From here, click the Billing tab.
Schedule a Meeting With Sales
Choose the plan you need and click Chat with Sales. You'll need to schedule a meeting with our Sales team so that you can talk about your plan, and then they will generate your contract. Once signed, you will receive instructions on how to activate and pay.
Once your purchase is complete, you should see the plan you selected as your Current Plan in the Billing tab in your Organizer Portal.
The 0/1 means you paid for 1 professional plan, but it still needs to be associated with an event. If the plan is associated with the event and the plan is applied to the event by publishing, it will change to 1/1.
2. Associate the Plan With Your Event
Go to the Events tab,
Under Event Plan, select the plan you want to associate with the event. (e.g., From a free plan to a professional plan)
If you purchased an annual plan, it will automatically select the plan for you.
3. Publish Your Event
Publishing the event will apply the associated plan with the event. Go back to your Admin console by clicking Back to Event Setup. Then click the Publish button on the top or from the Overview tab and select Public or Private.
Private - Your event is private and will not be listed on our event listing site.
Public - Your event is public and will be added to our event listing site for additional exposure.
Note:
This is a required step for virtual and hybrid events. Please do not publish your test events.
If the event is not published, you can sell tickets, but we recommend publishing as soon as you pay for your plan so that you'll have access to all of the plan features.
After publishing, you'll see in the Billing tab of the Organizer Portal that the plan your purchased is now applied to an event. From 0/1 it will now show 1/1
