Kinds of Support We Offer:

Dedicated Event Support is $250/hour for 1 support representative, with a minimum of 2 consecutive hours available for customers on the Starter, Professional, Scale, or Enterprise virtual event plan

Your Dedicated Event Support representative will partner with you and your team to work together during your requested support time and is able to assist with the following:

Please fill out our Dedicated Event Support Request Form with your event and support request details. Once confirmed, a member of our team will reach out to the primary contact.

The request must be submitted at least 14 days prior to your event's start date. This gives us time to check our representative's availability and allows enough time for you to connect with the representative before the scheduled support.

The Advanced Support package costs $2,500 per event available for all types of virtual event plans, and includes the following:

We want to make sure Advanced Support is right for you! If you are already working with a member of our Sales team, please reach out to your representative directly to let them know you are interested. If not, reach out to us in the chat or via email at info@accelevents.com and we'll connect you with our sales team!

Requests for Advanced Support should be submitted 21 days prior to your event's start date. This gives you & your Customer Success Manager time to connect for your onboarding meeting. This time frame would also allow you plenty of time to conduct tests on the platform prior to your event.

We require this request no later than 2 weeks in advance of the requested event date. This will provide ample time for you and your Dedicated Event Support representative to have a 30-minutes introductory meeting, briefly go over your event site, and discuss a communication plan during your event.

Hosts on all virtual event plans are eligible to request Dedicated Event Support.

Yes, you can! If you have a larger event that may require more than 1 representative from our team, you may add that information in your request. Please note that there will be a separate payment for an additional representative.

Yes, you can indicate that in your request, however, confirming a particular representative will depend on their availability.

Yes, you may cancel up to 2 days before the scheduled support time.

Yes, you will need to inform us 2 weeks prior to the scheduled support time by chat or email. We will then let you know if the adjustments have been approved.

The invoice will be sent in the first week of the next month following the event's conclusion. If you would like to pre-pay for this support, just let us know in your request so that we can make arrangements.

Once you've been connected with a Customer Success Manager, you will coordinate scheduling these meetings with them directly.

If you're new to the platform, your Customer Success Manager will ask you a few questions to understand your upcoming event and provide training on the features of the platform you will be using. Onboardings will be conducted on a video call, where we will be sharing our screen to show you how the platform works

Onboarding calls can be recorded for you and your team to review later on if requested.

We recommend taking a moment to explore the platform before the call so that you can gather your questions and discuss them during the call.

Yes, you can invite additional staff members if you think that the call would also be beneficial for them.