FAQ

A collection of Frequently Asked Questions and Tips & Tricks to set up your Accelevents account and master your event!

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33 articles in this collection
Written by Jon, Chloe Tykal, Ariane and 6 others

Accelevents FAQs

What is the difference between the solutions you offer?

Written by Chloe Tykal
Updated over a week ago

How do Accelevents solutions help my event?

Written by Chloe Tykal
Updated over a week ago

What is the ideal size event for your technology?

Written by Chloe Tykal
Updated over a week ago

Can Accelevents solutions be overloaded? I am hosting a large event and anticipate a high volume of bids.

Written by Jon
Updated over a week ago

How long does it take to implement your solutions into my event?

Written by Jon
Updated over a week ago

Do You Offer White Label Solutions?

Yes! Book a demo now!

Written by Ariane
Updated over a week ago

Do You Have Non-Profit Rates?

Yes! We will need your tax ID in order to approve the rate.

Written by Ariane
Updated over a week ago

Is Accelevents GDPR Compliant?

Written by Ariane
Updated over a week ago

Do Accelevents Have VPAT Documentation?

Written by Ariane
Updated over a week ago

Will Accelevents Work for Attendees and Speakers in China?

Written by Ariane
Updated over a week ago

General FAQs

Help! I Forgot My Password

Written by Chloe Tykal
Updated over a week ago

Can Attendees Unsubscribe From My Event Emails?

Find out how attendees can unsubscribe from your event emails and where to find the list of unsubscribed participants.

Written by Althea Sagayno
Updated over a week ago

Can I use a different platform to sell tickets and have the virtual event with Accelevents?

Written by Ariane
Updated over a week ago

Accelevents Required Dimensions and File Sizes for Images, Videos, and Files

Know what sizes your graphics should be!

Written by Natashia Shields
Updated over a week ago

Can Attendees Enter My Virtual Event at an Earlier Time?

Adjust the Pre-Event Access Start Date and Time in the Event Details tab

Written by Ariane
Updated over a week ago

When are Attendees Asked to Verify their Account?

Verifying an account ensures that that person owns that email address

Written by Alexa
Updated over a week ago

Dedicated Event Support VS Advanced Support

Aside from our articles and chatting with us, you're able to have a member of our team assist you directly with one of our support packages!

Written by Hydee
Updated over a week ago

Log In or Sign Up using your Facebook, Google, Apple, or LinkedIn account

Written by Viviane
Updated over a week ago

How to Delete your Account

Written by Alexa
Updated over a week ago

Can I duplicate an event?

Quick instructions on how you can duplicate an event.

Written by Shella
Updated over a week ago

What is Exit Intent?

Learn how you can utilize our exit intent feature to capture additional ticket sales for your event!

Written by Jon
Updated over a week ago

Can I use my own credit card processor?

Written by Chloe Tykal
Updated over a week ago

How do I enter information about my event into Accelevents?

Learn the functions of each section in your admin console

Written by Chloe Tykal
Updated over a week ago

When are Virtual Event Attendees Asked for a Password?

Written by Ariane
Updated over a week ago

Tips & Tricks

General Troubleshooting

Attendee's page not loading? Speaker not able to access the studio? Follow the same steps our support team does to help you!

Written by Ariane
Updated over a week ago

Tips for a Great Virtual Event Experience

Avoid technical issues when joining an event as an attendee or speaker

Written by Ariane
Updated over a week ago

Take Advantage of Social Media

Written by Jon
Updated over a week ago

How do I Upload the Speaker's Presentation?

Upload a powerpoint or pdf

Written by Ariane
Updated over a week ago

Clearing your Browser's Cache

How to clear your browser's cache

Written by Althea Sagayno
Updated over a week ago

Can I Change the Language of my Virtual Event to a Different Language?

Written by Ariane
Updated over a week ago

How do I put together multiple recordings?

Written by Chloe Tykal
Updated over a week ago

Postponing an Event

Written by Viviane
Updated over a week ago

What should I expect when my virtual event ends?

Post Virtual Event Frequently Asked Questions

Written by Ariane
Updated over a week ago