FAQ

A collection of Frequently Asked Questions and Tips & Tricks to set up your Accelevents account and master your event!

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34 articles in this collection
Written by Jon, Chloe Tykal, Ariane and 6 others

Create an In-Person Event From Scratch

Learn how to create an in-person event from scratch

Written by Loisel Fernandez
Updated over a week ago

Accelevents FAQs

Can I use a different platform to sell tickets and have the virtual event with Accelevents?

Written by Ariane
Updated over a week ago

How do Accelevents solutions help my event?

Written by Chloe Tykal
Updated over a week ago

What is the difference between the solutions you offer?

Written by Chloe Tykal
Updated over a week ago

What is the ideal size event for your technology?

Written by Chloe Tykal
Updated over a week ago

Can Accelevents solutions be overloaded? I am hosting a large event and anticipate a high volume of bids.

Written by Jon
Updated over a week ago

How long does it take to implement your solutions into my event?

Written by Jon
Updated over a week ago

General FAQs

Can Attendees Enter My Virtual Event at an Earlier Time?

Adjust the Pre-Event Access Start Date and Time in the Event Details tab

Written by Ariane
Updated over a week ago

Help! I Forgot My Password

Written by Chloe Tykal
Updated over a week ago

Accelevents Required Dimensions and File Sizes for Images, Videos, and Files

Know what sizes your graphics should be!

Written by Natashia Shields
Updated over a week ago

Dedicated Event Support VS Advanced Support

Aside from our articles and chatting with us, you're able to have a member of our team assist you directly with one of our support packages!

Written by Hydee
Updated over a week ago

What is the Admin Console?

Written by Chloe Tykal
Updated over a week ago

How to Delete your Account

Written by Alexa
Updated over a week ago

Can I duplicate an event?

Quick instructions on how you can duplicate an event.

Written by Jon
Updated this week

What is Exit Intent?

Learn how you can utilize our exit intent feature to capture additional ticket sales for your event!

Written by Jon
Updated over a week ago

How to Use a Stripe Card Reader to Swipe Cards

Written by Chloe Tykal
Updated over a week ago

Can I put my Accelevents page on my own website?

Embed your Accelevents page in your own website. Embed event ticketing checkout page in website.

Written by Chloe Tykal
Updated over a week ago

Can I use my own credit card processor?

Written by Chloe Tykal
Updated over a week ago

Do my donors and attendees need to download an app?

Written by Chloe Tykal
Updated over a week ago

What if my participants do not have smart phones?

Written by Jon
Updated over a week ago

What if someone doesn't have a cell phone or their battery dies?

Written by Jon
Updated over a week ago

How do I enter information about my event into Accelevents?

Written by Chloe Tykal
Updated over a week ago

Do you rent iPads for our event staff and volunteers

Written by Jon
Updated over a week ago

Tips & Tricks

Can I Change the Language of my Virtual Event to a Different Language?

Written by Ariane
Updated over a week ago

Tips for a Great Virtual Event Experience

Avoid technical issues when joining an event as an attendee or speaker

Written by Ariane
Updated over a week ago

When are Virtual Event Attendees Asked for a Password?

Written by Ariane
Updated over a week ago

Adding Your Own Live Chat (Chatbot) Widget

Do you have a different live chat widget that you would like to use on your event site? Read on to find out how you could add one!

Written by Hydee
Updated over a week ago

How Do I Disable the Purchase Notification Emails Sent to Admins When Someone Buys a Ticket?

Written by Ariane
Updated over a week ago

General Troubleshooting

Attendees with trouble? Speakers not able to access their backstage? Here is what our Support Team will run through first!

Written by Whitney Harriss
Updated over a week ago

Building an Integration with the Accelevents Zapier App

Importing and Exporting contacts with the Zapier integration

Written by Thariq Jacoby
Updated this week

Facebook Pixel Tracking for Your Event

Utilize Facebook pixel tracking in order to track different stages of your ticket buyer journey.

Written by Jon
Updated over a week ago

Take Advantage of Social Media

Written by Jon
Updated over a week ago

Postponing an Event

Written by Chloe Tykal
Updated over a week ago

Organizer Profile

Written by Jon
Updated over a week ago