FAQ

A collection of Frequently Asked Questions and Tips & Tricks to set up your Accelevents account and master your event!

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33 articles in this collection
Written by Jon, Chloe Tykal, Ariane and 5 others

Accelevents FAQs

Can I use a different platform to sell tickets and have the virtual event with Accelevents?

Written by Ariane
Updated over a week ago

How do Accelevents solutions help my event?

Written by Chloe Tykal
Updated over a week ago

What is the difference between the solutions you offer?

Written by Chloe Tykal
Updated over a week ago

What is the ideal size event for your technology?

Written by Chloe Tykal
Updated over a week ago

Can Accelevents solutions be overloaded? I am hosting a large event and anticipate a high volume of bids.

Written by Jon
Updated over a week ago

How long does it take to implement your solutions into my event?

Written by Jon
Updated over a week ago

General FAQs

Can Attendees Enter My Virtual Event at an Earlier Time?

Adjust the Pre-Event Access Start Date and Time in the Event Details tab

Written by Ariane
Updated over a week ago

Help! I Forgot My Password

Written by Chloe Tykal
Updated over a week ago

Accelevents Required Dimensions and File Sizes for Images, Videos and Files

Know what sizes your graphics should be!

Written by Natashia Shields
Updated over a week ago

Dedicated Event Support VS Advanced Support

Aside from our articles and chatting with us, you're able to have a member of our team assist you directly with one of our support packages!

Written by Hydee
Updated over a week ago

What is the Admin Console?

Written by Chloe Tykal
Updated over a week ago

How to Delete your Account

Written by Alexa
Updated over a week ago

Can I duplicate an event?

Quick instructions on how you can duplicate an event.

Written by Jon
Updated over a week ago

What is Exit Intent?

Learn how you can utilize our exit intent feature to capture additional ticket sales for your event!

Written by Jon
Updated over a week ago

How to Use a Stripe Card Reader to Swipe Cards

Written by Chloe Tykal
Updated over a week ago

Can I put my Accelevents page on my own website?

Embed your Accelevents page in your own website. Embed event ticketing checkout page in website.

Written by Chloe Tykal
Updated over a week ago

Can I use my own credit card processor?

Written by Chloe Tykal
Updated over a week ago

Do my donors and attendees need to download an app?

Written by Chloe Tykal
Updated over a week ago

What if my participants do not have smart phones?

Written by Jon
Updated over a week ago

What if someone doesn't have a cell phone or their battery dies?

Written by Jon
Updated over a week ago

How do I enter information about my event into Accelevents?

Written by Chloe Tykal
Updated over a week ago

Do you rent iPads for our event staff and volunteers

Written by Jon
Updated over a week ago

Tips & Tricks

Can I Change the Language of my Virtual Event to a Different Language?

Written by Ariane
Updated this week

Tips for a Great Virtual Event Experience

Avoid technical issues when joining an event as an attendee or speaker

Written by Ariane
Updated over a week ago

When are Virtual Event Attendees Asked for a Password?

Written by Ariane
Updated over a week ago

Adding Your Own Live Chat (Chatbot) Widget

Do you have a different live chat widget that you would like to use on your event site? Read on to find out how you could add one!

Written by Hydee
Updated over a week ago

How Do I Disable the Purchase Notification Emails Sent to Admins When Someone Buys a Ticket?

Written by Ariane
Updated over a week ago

General Troubleshooting

Attendees with trouble? Speakers not able to access their backstage? Here is what our Support Team will run through first!

Written by Whitney Harriss
Updated over a week ago

Building an Integration with the Accelevents Zapier App

Importing and Exporting contacts with the Zapier integration

Written by Thariq Jacoby
Updated over a week ago

Facebook Pixel Tracking for Your Event

Utilize Facebook pixel tracking in order to track different stages of your ticket buyer journey.

Written by Jon
Updated over a week ago

Take Advantage of Social Media

Written by Jon
Updated over a week ago

Postponing an Event

Written by Chloe Tykal
Updated over a week ago

Organizer Profile

Written by Jon
Updated over a week ago