FAQ

A collection of Frequently Asked Questions and Tips & Tricks to set up your Accelevents account and master your event!

Jon avatar Chloe Tykal avatar Ariane avatar +7
36 articles in this collection
Written by Jon, Chloe Tykal, Ariane and 7 others
General FAQs

When are Attendees Asked to Verify their Account?

Verifying an account ensures that that person owns that email address
Alexa avatar
Written by Alexa
Updated over a week ago

Can Attendees Enter My Virtual Event at an Earlier Time?

Adjust the Pre-Event Access Start Date and Time in the Event Details tab
Ariane avatar
Written by Ariane
Updated over a week ago

Help! I Forgot My Password

Password reset
Chloe Tykal avatar
Written by Chloe Tykal
Updated over a week ago

Accelevents Required Dimensions and File Sizes for Images, Videos, and Files

Know what sizes your graphics should be!
Natashia Shields avatar
Written by Natashia Shields
Updated over a week ago

Dedicated Event Support VS Advanced Support

Aside from our articles and chatting with us, you're able to have a member of our team assist you directly with one of our support packages!
Hydee avatar
Written by Hydee
Updated over a week ago

What is the Admin Console?

Chloe Tykal avatar
Written by Chloe Tykal
Updated this week

How to Delete your Account

Alexa avatar
Written by Alexa
Updated over a week ago

Can I duplicate an event?

Quick instructions on how you can duplicate an event.
Shella avatar
Written by Shella
Updated over a week ago

What is Exit Intent?

Learn how you can utilize our exit intent feature to capture additional ticket sales for your event!
Jon avatar
Written by Jon
Updated over a week ago

How to Use a Stripe Card Reader to Swipe Cards

Chloe Tykal avatar
Written by Chloe Tykal
Updated this week

Can I put my Accelevents page on my own website?

Embed your Accelevents page in your own website. Embed event ticketing checkout page in website.
Chloe Tykal avatar
Written by Chloe Tykal
Updated over a week ago

Can I use my own credit card processor?

Chloe Tykal avatar
Written by Chloe Tykal
Updated over a week ago

Do my donors and attendees need to download an app?

Chloe Tykal avatar
Written by Chloe Tykal
Updated over a week ago

What if my participants do not have smart phones?

Jon avatar
Written by Jon
Updated yesterday

What if someone doesn't have a cell phone or their battery dies?

Jon avatar
Written by Jon
Updated over a week ago

How do I enter information about my event into Accelevents?

Learn the functions of each section in your admin console
Chloe Tykal avatar
Written by Chloe Tykal
Updated over a week ago

Do you rent iPads for our event staff and volunteers

Jon avatar
Written by Jon
Updated over a week ago
Tips & Tricks

General Troubleshooting

Attendees with trouble? Speakers not able to access their backstage? Here is what our Support Team will run through first!
Whitney Harriss avatar
Written by Whitney Harriss
Updated over a week ago

Tips for a Great Virtual Event Experience

Avoid technical issues when joining an event as an attendee or speaker
Ariane avatar
Written by Ariane
Updated over a week ago

Postponing an Event

Viviane avatar
Written by Viviane
Updated this week

When are Virtual Event Attendees Asked for a Password?

Ariane avatar
Written by Ariane
Updated over a week ago

How Can I Stop an Attendee from Posting in the Chat?

Ban your attendees from sending chat messages in the session
Ariane avatar
Written by Ariane
Updated over a week ago

Can I Change the Language of my Virtual Event to a Different Language?

Ariane avatar
Written by Ariane
Updated over a week ago

Adding Your Own Live Chat (Chatbot) Widget

Do you have a different live chat widget that you would like to use on your event site? Read on to find out how you could add one!
Hydee avatar
Written by Hydee
Updated over a week ago

How Do I Disable the Purchase Notification Emails Sent to Admins When Someone Buys a Ticket?

Ariane avatar
Written by Ariane
Updated over a week ago

Building an Integration with the Accelevents Zapier App

Importing and Exporting contacts with the Zapier integration
Thariq Jacoby avatar
Written by Thariq Jacoby
Updated over a week ago

Facebook Pixel Tracking for Your Event

Utilize Facebook pixel tracking in order to track different stages of your ticket buyer journey.
Jon avatar
Written by Jon
Updated over a week ago

Take Advantage of Social Media

Jon avatar
Written by Jon
Updated this week

Organizer Profile

Jon avatar
Written by Jon
Updated over a week ago