FAQ

A collection of Frequently Asked Questions and Tips & Tricks to set up your Accelevents account and master your event!

Jon avatar Chloe Tykal avatar Ariane avatar +5
35 articles in this collection
Written by Jon, Chloe Tykal, Ariane and 5 others
General FAQs

¿Cuál es la diferencia entre las soluciones que ofrecen?

Ruby avatar
Written by Ruby
Updated over a week ago

Help! I Forgot My Password

Password reset
Chloe Tykal avatar
Written by Chloe Tykal
Updated over a week ago

Dimensiones y tamaños de archivo requeridos por Accelevents para imágenes, vídeos y archivos

Conozca el tamaño de sus gráficos
Ruby avatar
Written by Ruby
Updated over a week ago

Can Attendees Unsubscribe From My Event Emails?

Find out how attendees can unsubscribe from your event emails and where to find the list of unsubscribed participants.
Althea Sagayno avatar
Written by Althea Sagayno
Updated over a week ago

Can I use a different platform to sell tickets and have the virtual event with Accelevents?

Ariane avatar
Written by Ariane
Updated over a week ago

Accelevents Required Dimensions and File Sizes for Images, Videos, and Files

Know what sizes your graphics should be!
Natashia Shields avatar
Written by Natashia Shields
Updated over a week ago

Pre-Event Access: Can Attendees Enter My Virtual Event at an Earlier Time?

Adjust the Pre-Event Access Start Date and Time in the Event Details tab
Ariane avatar
Written by Ariane
Updated over a week ago

When are Attendees Asked to Verify their Account?

Verifying an account ensures that that person owns that email address
Ariane avatar
Written by Ariane
Updated over a week ago

Dedicated Event Support VS Advanced Support

Aside from our articles and chatting with us, you're able to have a member of our team assist you directly with one of our support packages!
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Written by Hydee
Updated over a week ago

Log In or Sign Up using your Facebook, Google, Apple, or LinkedIn account

Ariane avatar
Written by Ariane
Updated over a week ago

How to Delete your Account

Ariane avatar
Written by Ariane
Updated over a week ago

Can I Duplicate an Event?

Quick instructions on how you can duplicate an event.
Shella avatar
Written by Shella
Updated over a week ago

What is Exit Intent?

Learn how you can utilize our exit intent feature to capture additional ticket sales for your event!
Jon avatar
Written by Jon
Updated over a week ago

Can I use my own credit card processor?

Chloe Tykal avatar
Written by Chloe Tykal
Updated over a week ago

How do I enter information about my event into Accelevents?

Learn the functions of each section in your admin console
Chloe Tykal avatar
Written by Chloe Tykal
Updated over a week ago

When are Virtual Event Attendees Asked for a Password?

Ariane avatar
Written by Ariane
Updated over a week ago