You can reset your password by accessing this page and entering the email address associated with your account.
Once you enter your email address you should receive an email, click the RESET PASSWORD button in that email and enter your new password.
If you're on the Login page, just click "Forgot Password?" at the bottom of the page. This will take you to the same page as above.
If you're trying to enter the event, enter your email address, then click the "Forgot Password?" option, then click Reset my password. You should receive a 6 digit password reset code in your email and enter that code in the pop-up window. Then enter your new password.
If you're trying to buy a ticket, enter the wrong password and click continue. A pop up should appear, click Reset Password twice. You should receive a 6 digit password reset code in your email and enter that code in the pop-up window. Then enter your new password.
If you received a magic link, you'll only need to click on it then you will be automatically logged in and redirected to the event landing page.
Note: Here are our set rules for password reset
1 special character
at least 8 characters in length
Special characters that are acceptable are these: !@#$%^&*+