Since our platform is web-based it's reliant on the browser and the more edits you make some leftover data muddles up your view - it would have saved on our servers but is not reflecting on your side.
Why do I need to clear my cache?
The more information that is saved in the cache, the slower your computer will be browsing the web. Deleting the cache data helps to troubleshoot, helps to increase the loading time of web pages, and increases the performance of your computer.
If the browser doesn't load the new version of the site, even if there have been changes on the site since the last visit, the cache can cause issues with the view.
Speakers and attendees having issues logging in or having troubles inside the studio and watching broadcasts can also clear their cache so it reloads the page properly on their end.
Clearing Cache in Google Chrome
To clear cache/browsing data on your Google Chrome browser, just type "Clear cache" on the topmost search bar:
Click the Clear browsing data button from the results and you will be directed to this page:
Click the Clear data button on the pop-up that would appear. You will need to re-login on your email and the event site after this.
Clearing Cache in Firefox
Go to the menu icon at the very top right side of the window and select Settings:
In the left navigation bar, select Privacy & Security:
Scroll down to Cookies and Site Data and hit the Clear Data button:
Make sure to tick both boxes and select the Clear button:
You will be prompted to confirm this action, select Clear Now: