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Clearing your Browser's Cache

How to clear your browser's cache

Althea Sagayno avatar
Written by Althea Sagayno
Updated over a week ago

Our platform is web-based.

And it is reliant on the browser. The more edits you make, some leftover data muddles up your view - it would have saved on our servers however these may not reflect on your side.

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Why do I need to clear my cache?

The more information saved in the cache, the slower your computer will browse the web. Deleting the cache data helps to troubleshoot, helps to increase the loading time of web pages, and increases the performance of your computer.

If the browser doesn't load the new version of the site, even if there have been changes on the site since the last visit, the cache can cause issues with the view.

Speakers and attendees having issues logging in or having trouble inside the studio and watching broadcasts can also clear their cache, so it reloads the page properly on their end.

Clearing Cache in Google Chrome

To clear cache/browsing data on your Google Chrome browser, just type "Clear cache" on the topmost search bar:

Click the Clear browsing data button from the results, and you will be directed to this page:

Click the Clear data button on the pop-up that appears. After this, you will need to re-login on your email and the event site.

Clearing Cache in Firefox

Go to the menu icon at the very top right side of the window and select Settings:

In the left navigation bar, select Privacy & Security:

Scroll down to Cookies and Site Data and hit the Clear Data button:

Make sure to tick both boxes and select the Clear button:

You will be prompted to confirm this action. Select Clear Now:

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