Yes, you can! Disabling the chat means you will be disabling it for your attendees only. Event admins will still be able to send in messages in all areas, speakers will still be able to send messages in sessions and exhibitors will still be able to send messages in their booths. Disabling the chat does not mean that the chat section in the virtual event hub will disappear. It simply stops attendees from posting in the chat.

Disable The Session Chat

  • Click Agenda & Speakers

  • Click the pencil icon on the session you want to disable the chat for

  • Go to Session Details

  • Scroll down to Advanced Settings and you'll find the toggle for Allow attendees to chat

  • Click on the toggle and it will be colored grey once disabled

    NOTE: Disabling of Session Chat is only available for events under the Scale, Professional, or Enterprise plan

Disable The Lobby Chat

  • Click Event Website

  • Go to Virtual Event Hub then select the Lobby tab

  • Scroll down to see Lobby Chat and you'll find the toggle for Enable Lobby Chat for attendees

  • Click on the toggle and it will be colored grey once disabled

Disable The Exhibitor Booth Chat

  • Click Exhibitors & Sponsors

  • Click the pencil icon on the exhibitor booth you want to disable the chat for

  • Go to Settings

  • Scroll down to Manage Booth Interactivity and you'll find the toggle for Enable chat in Exhibitor booths

  • Click on the toggle and it will be colored grey once disabled

Frequently Asked Questions

Why is the chat section still appearing if I disabled it?

  • It will still appear to attendees but they will see that it is closed and won't be able to post there.

Can I still post in the chat section if it's disabled?

  • Yes, event admins can still post in the chat since it will only be disabled for attendees.

Can I disable the chat feature of the lounges?

  • No, it cannot be disabled.

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