The Conditional Questions feature allows you to add a question to your order form and a follow-up question depending on the registrant's answer. You can have registrants choose from a multiple choice or have them enter their answers.
Add Conditional Questions to Your Order Form
Create a New Conditional Question
On your admin console, go to Registration > Order Form
Click Add a New Question
Select the Ticket Types that the question will apply
Select Conditional for Question Type
Enter the question in the Label field
Add the answer choices to the Option 1 and Option 2 fields.
If you want more answer choices, click on + Add Option.
If you want the registrants to be able to write their answer, click Add "Other" Option.
Note: to remove an option, click the X next to it.
Create a sub-question
The sub-questions you create will be based on the answer to the initial question.
In the example above, the question is: do you need parking at the event venue?
And their choices are Yes, No, Maybe, or type in their answer.
You can create sub-questions based on their Yes, No, and Maybe answers.
However, you cannot create a sub-question for the "Other" option where they type their answer.
Click + Add Sub-questions
Choose an answer from the original question in the "If the attendee chooses" dropdown
For field type
Choose TEXT - if their only choice is to type in their answer
Choose CONDITIONAL - if you want them to choose one of the given answers or have the option to type in their answer
Type the sub-question in the Label field
If you chose Conditional, add the answer choices in Options 1 and 2
You can also add more options and the "other" text option
Repeat everything in Step 2 to create more sub-questions based on the answers to the initial question.
Notes:
The answer will no longer appear in the dropdown if you've already created a sub-question for it.
If you've added the "other" option for an answer, you cannot create a sub-question for that option.
Since you're adding sub-questions, that means you're also adding sub-answers. You can create more sub-questions based on the sub-answers.
Test if it Works!
Sign up as an attendee on your registration page.
Choose different answers to your conditional question and see if it will redirect to the correct sub-question based on your answer.
Frequently Asked Questions
Can I add another sub-question for the same answer?
No, only one sub-question can be created per answer.
Can I add a sub-question for an answer from another sub-question?
Yes, you can. The answer will show in the dropdown for If Attendee Choose
Can I add a sub-question for those that answered with "Other"?
You cannot add a sub-question for the "Other" choice.
How many sub-questions can I add?
You can add a maximum of 6 sub-questions.
Is there a character limit for the question field?
Yes, there is a limit of 250 characters.
Will their choices appear in a report?
Yes, you can download the Registration Data report. All answers to the order form questions and sub-questions will be there.