The Conditional Question field type has been phased out, so you can no longer select this from the dropdown. But if your event has existing conditional questions, those should work fine.
To add conditions to an order form field, use the Logic Feature instead.
Ask Questions with Sub Questions Through Conditional fields
The Conditional Questions feature allows you to add a question to your order form and a follow-up question depending on the registrant's answer. You can have registrants choose from the given options or have them enter their answers.
Create a Conditional Question
Go to Registration > Order Form
Click Add Question
Select Conditional for Field Type
Enter the question in the Label field
Add the answer choices to the Option 1 and Option 2 fields.
If you want more answer choices, click on + Add Option.
If you want the registrants to be able to write their answer, click Add "Other" Option.
Create a Sub-Question
The sub-questions you create will be based on the answer to the initial question.
In the example above, the question is: do you need parking at the event venue?
And their choices are Yes, No, Maybe, or type in their answer.
You can create sub-questions based on their Yes, No, and Maybe answers.
However, you cannot create a sub-question for the "Other" option where they type their answer.
Click + Add Sub-questions
Choose an answer from the original question in the "If the attendee chooses" dropdown
For field type
Choose TEXT - if their only choice is to type in their answer
Choose CONDITIONAL - if you want them to choose one of the given answers or have the option to type in their answer
Type the sub-question in the Label field
If you chose Conditional, add the answer choices in Options 1 and 2
You can also add more options and the "other" text option
Repeat everything in Step 2 to create more sub-questions based on the answers to the initial question.
Notes:
The answer will no longer appear in the dropdown if you've already created a sub-question for it. You cannot create multiple sub-questions for the same answer.
If you've added the "other" option for an answer, you cannot create a sub-question for that option.
Since you're adding sub-questions, that means you're also adding sub-answers. You can create more sub-questions based on the sub-answers. You can add a maximum of 6 sub-questions.
Conditional Questions can be mapped for integrations if you're importing attendees from Accelevents to other platforms (Hubspot, Salesforce, Marketo). It will not work if it's the other way around.
Test if it Works!
Sign up as an attendee on your registration page.
Choose different answers to your conditional question and see if it will redirect to the correct sub-question based on your answer.
