The Conditional Questions feature allows you to add a question to your order form and a follow-up question depending on the registrant's answer. You can have registrants choose from a multiple choice or have them enter their answers.
Add Conditional Questions to Your Order Form
Create a New Conditional Question
Select the Ticket Types that the question will apply
Select Conditional for Question Type
Enter the question in the Label field
Add the answer choices to the Option 1 and Option 2 fields.
If you want more answer choices, click on + Add Option.
If you want the registrants to be able to write their answer, click Add "Other" Option.
Note: to remove an option, click the X next to it.
Create a sub-question
The sub-questions you create will be based on the answer to the initial question.
In the example above, the question is: do you need parking at the event venue?
And their choices are Yes, No, Maybe, or type in their answer.
You can create sub-questions based on their Yes, No, and Maybe answers.
However, you cannot create a sub-question for the "Other" option where they type their answer.
Click + Add Sub-questions
Choose an answer from the original question in the "If the attendee chooses" dropdown
For field type
Choose TEXT - if their only choice is to type in their answer
Choose CONDITIONAL - if you want them to choose one of the given answers or have the option to type in their answer
Type the sub-question in the Label field
If you chose Conditional, add the answer choices in Options 1 and 2
You can also add more options and the "other" text option
Repeat everything in Step 2 to create more sub-questions based on the answers to the initial question.
Notes:
The answer will no longer appear in the dropdown if you've already created a sub-question for it.
If you've added the "other" option for an answer, you cannot create a sub-question for that option.
Since you're adding sub-questions, that means you're also adding sub-answers. You can create more sub-questions based on the sub-answers.
Test if it Works!
Frequently Asked Questions
Can I add another sub-question for the same answer?
No, only one sub-question can be created per answer.
Can I add a sub-question for an answer from another sub-question?
Yes, you can. The answer will show in the dropdown for If Attendee Choose
Can I add a sub-question for those that answered with "Other"?
You cannot add a sub-question for the "Other" choice.
How many sub-questions can I add?
You can add a maximum of 6 sub-questions.
Is there a character limit for the question field?
Yes, there is a limit of 250 characters.
Will their choices appear in a report?
Yes, you can download the Registration Data report. All answers to the order form questions and sub-questions will be there.