The Conditional Questions feature allows you to add a question to your order form and a follow-up question depending on the registrant's answer. You can have registrants choose from a multiple choice or have them enter their answers.
Add Conditional Questions to Your Order Form
Create a New Question
On your admin console, go to Registration > Order Form
Click Add a New Question
Customize your question
Select the Ticket Types that the question will apply
Select Conditional as Question Type
Write your question in the Question Prompt field and add the answer choices to the Option 1 and Option 2 fields.
If you want more answer choices, click on + Add Option.
To remove an option, click on the X next to it.
If you want the registrants to be able to write their answers, click on Add "Other" Option
Create a sub-question
The sub-questions you create will be based on the answer to the initial question.
Example:
If the attendee answered Option 1, the next question is Sub-question 1
If the attendee answered Option 2, the next question is Sub-question 2
After setting up the initial question and answer choices, you can add a sub-question by clicking Add sub question.
Choose an answer from the original question.
Add a sub-question and answer choices.
Repeat everything in Step 3 until you have created sub-questions for all the answers to the initial question.
Notes:
If you've already created a sub-question for an answer, the answer will no longer appear in the "If Attendee Choose" dropdown because you can only create one sub-question per answer.
If you've added the "other" option for an answer, you cannot create a sub-question for that option.
Since you're adding sub-questions, that means you're also adding sub-answers. You can create more sub-questions based on the sub-answers.
Test if it Works!
Sign up as an attendee on your registration page.
Choose different answers to your conditional question and see if it will redirect to the correct sub-question based on your answer.
Frequently Asked Questions
Can I add another sub-question for the same answer?
No, only one sub-question can be created per answer.
Can I add a sub-question for an answer from another sub-question?
Yes, you can. The answer will show in the dropdown for If Attendee Choose
Can I add a sub-question for those that answered with "Other"?
You cannot add a sub-question for the "Other" choice.
How many sub-questions can I add?
You can add a maximum of 6 sub-questions.
Is there a character limit for the question field?
Yes, there is a limit of 250 characters.
Will their choices appear in a report?
Yes, you can download the Ticket Buyer Data. All answers to the order form questions and sub-questions will be there.