Conditional Questions

Learn how to add conditional questions to your order form.

Shella avatar
Written by Shella
Updated over a week ago

The Conditional Questions feature allows you to add a question to your order form and a follow-up question depending on the registrant's answer. You can have registrants choose from a multiple choice or have them enter their answers.

Add Conditional Questions to Your Order Form

  1. Create a New Conditional Question

    • On your admin console, go to Registration > Order Form

    • Click Add a New Question

    • Select the Ticket Types that the question will apply

    • Select Conditional for Question Type

    • Enter the question in the Label field

    • Add the answer choices to the Option 1 and Option 2 fields.

    • If you want more answer choices, click on + Add Option.

    • If you want the registrants to be able to write their answer, click Add "Other" Option.

      Note: to remove an option, click the X next to it.

  2. Create a sub-question

    The sub-questions you create will be based on the answer to the initial question.

    In the example above, the question is: do you need parking at the event venue?

    And their choices are Yes, No, Maybe, or type in their answer.

    You can create sub-questions based on their Yes, No, and Maybe answers.

    However, you cannot create a sub-question for the "Other" option where they type their answer.

    • Click + Add Sub-questions

    • Choose an answer from the original question in the "If the attendee chooses" dropdown

    • For field type

      • Choose TEXT - if their only choice is to type in their answer

      • Choose CONDITIONAL - if you want them to choose one of the given answers or have the option to type in their answer

    • Type the sub-question in the Label field

    • If you chose Conditional, add the answer choices in Options 1 and 2

    • You can also add more options and the "other" text option

    • Repeat everything in Step 2 to create more sub-questions based on the answers to the initial question.


      • The answer will no longer appear in the dropdown if you've already created a sub-question for it.

      • If you've added the "other" option for an answer, you cannot create a sub-question for that option.

      • Since you're adding sub-questions, that means you're also adding sub-answers. You can create more sub-questions based on the sub-answers.

  3. Test if it Works!

    • Sign up as an attendee on your registration page.

    • Choose different answers to your conditional question and see if it will redirect to the correct sub-question based on your answer.

Frequently Asked Questions

Can I add another sub-question for the same answer?

  • No, only one sub-question can be created per answer.

Can I add a sub-question for an answer from another sub-question?

  • Yes, you can. The answer will show in the dropdown for If Attendee Choose

Can I add a sub-question for those that answered with "Other"?

  • You cannot add a sub-question for the "Other" choice.

How many sub-questions can I add?

  • You can add a maximum of 6 sub-questions.

Is there a character limit for the question field?

  • Yes, there is a limit of 250 characters.

Will their choices appear in a report?

  • Yes, you can download the Registration Data report. All answers to the order form questions and sub-questions will be there.

Did this answer your question?