Registrant Credits
When you select any paid plan, it comes with Registrant Credits that can be used towards the Registrant Usage Fee that is charged to you. Registrants are defined as the number of people who have access to your event, whether or not they attend. This includes all registrants with tickets, event admins, staff, speakers, and exhibitors. This also includes duplicates if attendees signed up multiple times for the same event.
Notes: If you have a special arrangement with your account manager or your event is still under the old pricing, please get in touch with them directly should you have any questions.
Here's an example...
If your plan comes with 500 credits and you have exactly 500 attendees for your event, you don't need to pay anything extra for the Registrant Usage Fee. However, if you exceed 500 attendees, like in the image below, where there are 731, you will be charged a fixed amount per excess attendee (231), depending on your plan.
Notes:
The number of tickets sold and attendees may not match in Overview > Registrations. The attendees count will include even those who do not have tickets for the event.
Left over credits cannot be applied for another event for single-event plans.
Left over credits can be applied for future events under the same plan for annual plans.
Credits cannot be applied to other fees (e.g., ticket fees, credit card processing fees, dedicated event support fee)
Credits cannot be converted to cash if unused.
Credits cannot be deducted from the plan fee amount; they may only be used towards the registrant usage.
Track Your Usage
In your Organizer Portal or Enterprise / White Label Dashboard, go to the Billing menu and select Account Usage or Usage Report to see the breakdown for each event.
