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Using the Chat Feature in the Attendee App
Using the Chat Feature in the Attendee App

Connect and engage with fellow attendees seamlessly through our user-friendly chat feature on the Accelevents Attendee App.

Hydee avatar
Written by Hydee
Updated over 2 months ago

The attendee app's chat feature will provide an engaging way to communicate with other attendees at the event while on the go. In this article, you'll learn how to participate in group chats and send direct messages to attendees using the app.

Please ensure you install the latest app version to see the latest updates.

Important Notes:

  • This feature is still in beta, so some features that work in a browser may not work in the app.

  • You won't get any sound notifications in the app if there's a new chat message.

  • You will see a red badge in the chat icon if you receive a private message.

  • There is no backstage chat in the app.

  • Staff cannot delete attendee messages from the app. Only admins and speakers can delete messages.

  • There is no option to block an attendee from the chat through the app.

  • There is no option to pin chat messages.

  • Attendees can only join the app's Main Stage, Regular, and "Break" sessions.

  • Booth chats will not appear for in-person events.
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Using the Chat Feature in the Attendee App

How to Send Chat Messages

  • To participate in the chat, simply type your message and hit send.

  • You can add emojis or attach PDF files or images to your message.

  • Hold down a message to see other options, such as replying in a thread, copying the message, and reacting to the message.

  • If you're holding down your message, you'll see options to edit or delete the message.

Where to Send Chat Messages

Session Chat

If you're in a session, there should be an Activity tab, under which you'll find the subtab for Chat.

This is where you can see messages from other attendees in the session.

At the bottom, you can type in your message and hit send.

Note: Attendees can only join the app's Main Stage, Regular, and "Break" sessions.

Send Private Messages While in the Session

While in the Activity tab of the session, you'll see a subtab for People.

This is where you can see the attendees who entered the session. If you want to send them a direct message, click the chat icon on the right to open a private chat thread between you and that attendee.

Send Private Messages to Exhibitors

If the booth has company representatives, click the chat icon next to their name inside the booth to send them a direct message.

Note: The booth chat channel is unavailable in the app (coming soon!). You can access the event through a browser to send booth chat messages.

Send Private Messages Through the People Section

The People Section will show you everyone who has entered the event. You can search for an attendee from this menu and then message them.

Click their profile, then click the chat icon below their name. This will open a private chat thread between you and that attendee.

You will get a badge notification in the chat icon next to your profile when you receive private messages.

The Chat Icon

When you click the Chat icon at the top of the screen, it shows you all the chat channels you participated in and your private message threads. You can check the chats depending on the category at the top.

You can click a channel or attendee to reply. You won't need to return to the session or booth to reply if you've sent a message once in that channel; you can easily access that channel through the Chat button.

You should see a compose button to search for an attendee, then send them a message directly.

In-person Session Chats

If the event is in person, and you try to access the session in the app, instead of seeing a "Join Session" button, you'll see a "View Details" button when the session is live. When you click that, it will show you all the same information found in the Details tab in a virtual session. Go to the Activity section, where you can chat with other attendees.

In-person chats are available in Main Stage, Regular, and "Break" sessions.

Chat Settings

As a default, you can accept direct messages from other attendees, but you can change that setting once you enter the event.

  • Click your profile

  • Select Settings

  • Disable the toggle to Accept Direct Messages

Frequently Asked Questions

Can I send attachments, such as images or documents, through the Chat Feature?

  • Yes, you can! The Chat Feature supports the ability to send attachments. Tap the attachment icon (paperclip) within the chat interface and select the file you wish to send.

Does the chat feature in the Attendee App work in in-person events?

  • Yes, it does, except for booth chat channels, which can only be accessed through a browser for Hybrid and Virtual events.

  • In-person chats are available in Main Stage, Regular, and "Break" sessions.

Why is the Lounge Chat Empty when accessed in the app's chat icon?

  • The lounge chat in the app's chat icon will only show messages if you've joined it from a browser. Only lounges you have joined through your browser will be visible and available in the app's chat icon.

  • You can only see the lounge chat messages for in-person events if you're inside the lounge.

Can session chats be disabled?

  • Yes, the chat tab will still be there, but there will be a message that the chat has been closed, and there will not be a field to type in messages for attendees. Admins and speakers can still type in messages.

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