Reserve an Event Item While Registering or Checking In to the Event
This feature allows you to add a dropdown question that attendees will answer in the registration process or while checking in to the event through the Kiosk, with a limit of how many times the answers can be selected per event.
This is particularly useful for items with limited availability, such as specific t-shirt sizes, limited menu items, or limited meeting time slots. Attendees will be alerted in real-time if the item they chose is unavailable - the item will be greyed out from the selection.
Notes:
You can create dropdown options with limited capacity, but this limitation is only for the form field itself. It does not integrate with or update other parts of the platform.
If you add T-shirt sizes with limited quantities, the system will prevent registrants from selecting a size once its capacity is reached, but it will not sync with Add-Ons or actual merch inventory.
If you list meeting time slots, the dropdown can limit how many people choose each slot, but it will not automatically book or manage Meetings.
The item will be returned to the capacity count if the attendee's ticket is deleted.
For item reservation during check in, this feature is only available for hybrid or in-person events using the Kiosk and if badges are being printed.
Create the Dropdown Question with Limited Capacity
Go to Registration > Order Form
Select Ticket Holder
Click + Add Field
Select Drop down for Field Type
Enter the question in the label
Enable the toggle to Limit capacity per option
Enter the answers in the option fields
Indicate the number of times the answer can be chosen in the Capacity
Click Save when you're done
Set the field as Active
That's it! When attendees register for the event and the item is no longer available, the item will be grayed out and it would say that the option is at full capacity.
Add the Question to the Kiosk Confirm Page
Notes:
Do this step only if you are collecting the information during check in
You should have a badge created for your event to use this feature. Learn more about Badge Printing.
Go to Event Design > Kiosk
Select the Confirm tab
Turn on the toggle to Show Information Confirmation
Enable the toggle for the question and make it editable under the Display Fields
Click Save
That's it! The dropdown question should appear on the Kiosk's confirmation page before printing the badge. If the choice is no longer available, it will be greyed out.
In the example below, chicken is no longer available upon check-in, so the attendee has to choose another option.
