If you're having difficulty connecting your printer to the Admin App or want to print colored badges, downloading PrintNode to your laptop may be your answer.
Before proceeding, check if your printer is compatible with PrintNode.
How it Works
The printer is connected to the laptop through the same network. Then, PrintNode is downloaded and installed on the laptop. Next, PrintNode is integrated into the event through an API key. On the iPad, select the printer connected to the laptop from the PrintNode menu.
Step 1: Connect The Printer to the Computer
Instead of connecting the printer directly to the iPad, you must connect it to a computer. The printer should be connected to the same network as the computer or directly to the computer.
Step 2: Install PrintNode to the Computer
Go to the PrintNode website and sign up for an account.
Download and install PrintNode on your MacOS device. Click here to go to PrintNode's Download Page.
After downloading, open the file and log in to your PrintNode account.
You should see PrintNode's icon at the top of your screen. Click that to check if the printer is now connected to PrintNode.
Step 3: Create a PrintNode API Key
Login to your PrintNode account through a browser
Click API Keys
Enter your password and click Next
Enter your API key description and click Create
Copy the generated API Key
Step 4: Integrate PrintNode with Accelevents
In your event's admin console, go to Settings > General Settings
Turn on the toggle to "Enable Print Node"
Paste the API Key
Step 5: Select the Printer in the iPad Admin App' PrintNode Menu
Login to the iPad Admin App
Click the top left menu and select Settings
Go to Printing and enable Printing
Click the top left menu to go back to Check In Attendee
Select the Event
Click the "Print node is available" menu at the bottom of the page.
Select the printer
That's it! Any event connected to the printer using PrintNode can print badges from the iPad, even if the iPad is in a different country!
If you cannot make PrintNode work, contact your Account Manager to arrange a meeting with our product team a few weeks before the event to test PrintNode with your computer and printer. Testing will allow us to determine whether the devices are compatible and additional drivers/installers are needed.