Add Booth Team Members, Purchase and Assign Exhibitor Tickets Through the ERC
Exhibitors and event admins can manage team members, assign tickets, and review related orders directly in the Exhibitor Resource Center (ERC). The result is a more centralized workflow for handling exhibitor teams, allocations, and purchase visibility with less manual back-and-forth.
How Does It Work?
When exhibitor admins or event admins log in to the ERC, they can go to the Team tab to add more team members and get tickets.
After purchasing tickets, these orders can be viewed in the exhibitor portal's team tab. The purchased tickets can be assigned to team members also in the team tab. There is also an option to un-assign and reassign the tickets to other team members.
Exhibitors can also purchase tickets for guests (non-team members) through the team tab.
Before You Begin
Before you begin make sure you've already done the following:
✅ Tickets and Add Ons are already created
✅ At least 1 booth is already created for testing
✅ Exhibitor Tiers and Allotment Logic are already created
Access the ERC
As admins, the ERC can be accessed by clicking View Portal from Exhibitors & Sponsors > Exhibitors in the admin console. To move from one booth's ERC to another, click the dropdown on the left side navigation.
For exhibitors, they need to click the Access button from the invite email that they receive when they are added to the booth as team members.
Add Exhibitor Team Members and Guests in the ERC
Go to the Team tab in the ERC, and click Add People
Choose their role and enter their name and email address
Click Add
Note: You can only add a guest if you already purchased a ticket for them
Purchase Tickets in the ERC
Click Get Tickets
The ticket selection page will load in the team tab. If you added an allotment logic, the logic should apply on this page.
In this process, the ticket buyer name and email address are automatically filled out. No other information will be asked except for payment details for paid tickets. Later, the tickets can be assigned to team members.
After submitting click Back to team
Note: The team tab is not available for lead retrievers, so only exhibitor admins and event admins can purchase tickets through this process.
Locate Purchased Tickets in the ERC
After purchasing, go back to the Team tab and click View Order to see the detailed order. You can also see in the Assign Tickets section how many tickets you have available.
In the Order, the ticket holder name will show as "Guest of (ticket buyer)" as these tickets are not assigned to team members.
Notes:
You can only view the order, there is no option to edit the order from here.
If exhibitors bought tickets directly from the registration page, the order will not show here. Only purchases in the ERC will show here.
Assign Purchased Ticket to Team Members
In the Team tab you can click Assign from the Assign Tickets section to assign the tickets to multiple team members.
Or you can click Assign under the People section to assign individually.
Assign Tickets To Exhibitor Guests
If you have exhibitor guests (non-team members, you can also assign them tickets through the Team tab. Click Add People to add a guest or team member. When adding a guest, you will be required to assign them a ticket.
Note: If you want to change their role after adding them, click Edit Details and select the new role.
Assign Attendees as Exhibitor Guests
If an exhibitor's guest has already registered as an attendee, you can still assign them as a guest through the admin console.
Go to Attendees > Orders
Click the 3 dot menu on the buyer
Select Edit Buyer Info
Select the exhibitor from the Assign Exhibitor dropdown
Click Update
All the attendees in the order will be added as guests to the booth. They will also be added to the People section in the ERC's Team tab.
Unassign a Ticket
To un-assign a ticket, click the 3 dots on the team member, and select Unassign ticket. The ticket will go back to the available tickets count.
If you delete a team member with a ticket, it automatically unassigns their ticket.
Hide the Purchase Tickets Section
This feature is available for Enterprise and White Label plans only
Currently, there is no setting to hide the Purchase Tickets section, but if you don't want to use this feature, you can add a script to your virtual event hub to hide it.
Add the Virtual Event Hub Script
Go to Settings > Integrations in your admin console
Scroll down to Custom Scripts
Click Add Custom Script for your Event Hub
Enter your custom script in the Body Script
Click Save. Your changes should be reflected on the virtual event hub.
click to see the script you need to paste
click to see the script you need to paste
<script>
(function () {
function hidePurchaseTicketsCard() {
document.querySelectorAll(".team-overview-card").forEach(function (card) {
const title = card.querySelector(".card-title");
if (title && title.textContent.trim() === "Purchase Tickets") {
card.style.display = "none";
}
});
}
hidePurchaseTicketsCard();
const observer = new MutationObserver(hidePurchaseTicketsCard);
observer.observe(document.body, {
childList: true,
subtree: true
});
})();
</script>
Add Booth Team Members, Purchase and Assign Exhibitor Tickets Through the Admin Console
All of the above can also be done in the admin console, with a slightly different steps.
