Purchase And Assign Exhibitor Tickets from the ERC
Exhibitors and event admins can now manage team members, assign tickets, and review related orders directly in the Exhibitor Portal or Exhibitor Resource Center (ERC). The result is a more centralized workflow for handling exhibitor teams, allocations, and purchase visibility with less manual back-and-forth.
How Does It Work?
When exhibitor admins or event admins log in to the exhibitor portal, they can go to the Team tab and buy tickets.
After purchasing tickets, these orders can be viewed in the exhibitor portal's team tab. The purchased tickets can be assigned to team members also in the team tab. There is also an option to un-assign and reassign the tickets to other team members.
Exhibitors can also assign tickets to guests (non-team members) through the team tab.
Before You Begin
Before you begin make sure you've already done the following:
✅ Tickets and Add Ons are already created
✅ At least 1 booth is already created for testing
✅ Exhibitor Tiers and Allotment Logic are already created
Purchase Tickets From the Exhibitor Portal / ERC
As an admin, you don't need to add yourself as an exhibitor to access the Exhibitor Portal / ERC. For exhibitors, they need to click the Access button from the email that they receive when they are added to the booth as team members.
Click View Portal from the exhibitors tab in the admin console.
Go to the Team Tab in the exhibitor portal
Click Buy Tickets
Note: The team tab is not available for lead retrievers, so only exhibitor admins and event admins can purchase tickets through this process.
A new tab will open where you can purchase the tickets. If you added an allotment logic, the logic should apply in the registrations steps.
In this process, the ticket buyer name and email address are automatically filled out. No other information will be asked except for payment details for paid tickets. Later, the tickets can be assigned to team members.
Locate Purchased Tickets in the Exhibitor Portal
After purchasing, go back to the Team tab and click View Order to see the detailed order. You can also see in the Assign Tickets section how many tickets you have available.
In the Order, the ticket holder name will show as "Guest of (ticket buyer)" as these tickets are not assigned to team members.
Note: You can only view the order, there is no option to edit the order from here.
Assign Purchased Ticket to Team Members
In the Team tab you can click Assign from the Assign Tickets section to assign the tickets to multiple team members.
Or you can click Assign under the People section to assign individually.
Assign Tickets To Exhibitor Guests
If you have exhibitor guests (non-team members, you can also assign them tickets through the Team tab. Click Add People to add a guest or team member. When adding a guest, you will be required to assign them a ticket.
Note: If you want to change their role after adding them, click Edit Details and select the new role.
Assign Attendees as Exhibitor Guests
As an event admin, you can assign existing attendees as exhibitor guests through the admin console.
Go to Attendees > Orders
Click the 3 dot menu on the buyer
Select Edit Buyer Info
Select the exhibitor from the Assign Exhibitor dropdown
Click Update
All the attendees in the order will be added as guests to the booth. You'll see them in the People section in Team tab in the exhibitor portal.
Unassign a Ticket
To un-assign a ticket, click the 3 dots on the team member, and select Unassign ticket. The ticket will go back to the available tickets count.
If you delete a team member with a ticket, it automatically unassigns their ticket.
Hide the Purchase Tickets Section
This feature is available for Enterprise and White Label plans only
Currently, there is no setting to hide the Purchase Tickets section, but if you don't want to use this feature, you can add a script to your virtual event hub to hide it.
Add the Virtual Event Hub Script
Go to Settings > Integrations in your admin console
Scroll down to Custom Scripts
Click Add Custom Script for your Event Hub
Enter your custom script in the Body Script
Click Save. Your changes should be reflected on the virtual event hub.
click to see the script you need to paste
click to see the script you need to paste
<script>
(function () {
function hidePurchaseTicketsCard() {
document.querySelectorAll(".team-overview-card").forEach(function (card) {
const title = card.querySelector(".card-title");
if (title && title.textContent.trim() === "Purchase Tickets") {
card.style.display = "none";
}
});
}
hidePurchaseTicketsCard();
const observer = new MutationObserver(hidePurchaseTicketsCard);
observer.observe(document.body, {
childList: true,
subtree: true
});
})();
</script>