Add a Waiver or Disclaimer
Adding a waiver or disclaimer to your registration process allows you to ensure that attendees have agreed to any conditions required to participate in your event. When you add a waiver or disclaimer, attendees are required to confirm they understand & agree to the conditions before completing their registration. You can also add an option for attendees to disagree with the conditions and still allow them to continue with the registration process.
Disclaimer on the Registration Process
Go to Registration > Order Form
Click on Settings, then scroll down to the Checkout section.
Draft the content of your waiver or disclaimer
Turn on the toggle to Require disclaimer approval before checkout if you need attendees to agree to your disclaimer to proceed with the registration
Turn on the toggle to Allow Users to Disagree if you will allow your attendees to disagree with your disclaimer and still be able to proceed with the registration. Turning this on will show the second checkbox in the waiver or disclaimer.
Disclaimer For Enterprise and White Label Plans
If you have an Enterprise or White Label plan, you can create a disclaimer that applies to all events under your account, instead of creating it individually.
Go to your Enterprise or White Label Dashboard
Go to Settings > Branding
Scroll down to Checkout Disclaimer
Notes:
This disclaimer does not have a disagree option
If you enabled both the event level and E/WL level disclaimers, both will show as a pop up. The event level disclaimer will show first.
Send the Disclaimer Through an Engage Email
When attendees are uploaded or imported through an integration, they bypass the disclaimer. If you'd like them to respond to the disclaimer before the event opens, send them an Engage email containing the ${disclaimer_link} merge tag. Clicking the link or button opens the event landing page with a disclaimer pop-up where they can agree or disagree.
Go to Engage > Email
Create an email
Add a button or text that you will add the link to.
Click on the button or text that you added, and click Merge Tag from the menu that appears on top.
Copy the
${disclaimer_link}merge tag under Event Details.In the button's URL field, add the merge tag.
If you're adding a hyperlink to text, paste the merge to the URL field.
Save or Send your email
Note: You can ignore the error "Please enter a URL." We are removing this prompt to avoid confusion, stay tuned for updates!
When they click the button / link from the email, it will open the event landing page and show the disclaimer as a pop-up, where they can agree / disagree to the disclaimer. This is also a magic link so it also logs them in when they access that page. If they accidentally close the pop-up without answering, they can click the link again from the email to see the disclaimer.
If they've already responded to disclaimer, or one of the attendees or buyer from the order has already responded, they will see the message below and the response cannot be edited when they click the button / link.
Disclaimer Before Entering the Virtual Event Hub
You can also enable and set up a disclaimer, which will appear as a pop-up before an attendee enters the virtual event hub. If the attendee agrees, they will proceed to the event hub. And just like the waiver or disclaimer in the registration process, you will have the option to require them to agree before they can enter or let them enter if they don't agree.
Go to Event Design > Event Website
Select the Basic Website to edit, then scroll down to the Preferences section
Turn on the toggle to Show a Disclaimer Pop Up before users join the Event Hub
Draft your disclaimer in the content box below.
Tick the box to Allow users to disagree to the disclaimer before entering the virtual event if you will allow your attendees to disagree with your disclaimer and still be able to proceed to the virtual event hub. Enabling this will show the second checkbox in the waiver or disclaimer.
This is how it will appear to attendees as they enter the virtual event hub. The second option becomes visible when you enable Allow users to disagree with the disclaimer before entering the virtual event:
Note: As a default, attendees must check the box to agree to proceed to the virtual event hub. If they do not choose an option by clicking the X on the upper right corner of the pop-up, they will be redirected to the event landing page.
Check In Disclaimer in the Kiosk
If the Check-in disclaimer is enabled for the kiosk, this will appear as a pop-up in the kiosk after the check in / check in and print badge button is clicked. The disclaimer message will show and an area where attendees can write their signature. The signature will be saved in the Ticket Holder report as an image URL in the signature column.
Disclaimer Responses in Reports
To see the event level and E/WL level disclaimer responses, download the Registration Data report, you should see the responses in the Disclaimer and Wl_Disclaimer columns.
To see the signatures from the kiosk, download the Ticket Holder report, you should see the image URL in the Signature column.
In Attendee Management, you can add the disclaimer column to your view to see the responses to the event level disclaimer.
