Live Stream Using Zoom
If you're using Zoom Redirect as Stream Provider, click here to learn more about setting it up.
Important Note: These Zoom features will NOT work with Accelevents
Translations
Gallery view for attendees
Audio for attendees viewing through iPhone or iPad browser
Requiring Zoom registration
Requiring Zoom authentication to join
1. Schedule a Meeting via Zoom
Login to your Zoom.us account to schedule a Zoom Meeting. When you're done, copy the Meeting ID and Passcode. You will add this to your Accelevents session.
2. Create a Session in Accelevents
If you still need to create a session, click here to learn how to create one.
Open your session for editing.
Click the Broadcasting tab
Select Zoom as the Stream Provider
Paste the Meeting ID and passcode you copied from step 1. Make sure there are no extra spaces.
Notes:
Only the Meeting ID is needed, not the whole link
The passcode is not required, so you can leave it blank.
If you add a passcode, you must provide your attendees and speakers with the passcode.
The speaker invite email will not contain the passcode.
3. Start the Broadcast as a Speaker
There are two ways to start the broadcast: in the My Speaking Schedule tab or in Zoom.
Start the Broadcast from the My Speaking Schedule Tab
The email speakers receive will have a link redirecting to the My Speaking Schedule tab in the virtual hub. From there, they can click Launch Zoom. This will open a new tab to Zoom, where they can log in and start the meeting.
Note: As an admin, you will only see the My Speaking Schedule tab if you add yourself as a speaker.
Start the Broadcast from Zoom
The second option is to broadcast directly from Zoom. You can start from your Zoom account or access the direct Zoom meeting link.
Speaker's View in Zoom
4. Join the Session as an Attendee
When attendees join the session, they are not required to have their own Zoom account. They simply go to the virtual hub, look for the session in the agenda, and click Join.
Zoom has recently updated its settings (November 2022), where attendees can turn on / off their camera and microphone before entering the meeting or webinar. When they enter, they can only turn on their mic and camera if it's a meeting. If it's a webinar, it will still show their mic and camera settings upon entering, but once they are in, they won't be able to turn them on.
Attendees' View Upon Entering The Session
Attendees' View in the Accelevents Session
Attendees' View in the Accelevents Session using the Attendee App
Note: If you have the waiting room enabled in Zoom, you should see a request to join the meeting from your Zoom meeting when attendees enter the session through Accelevents. Click that to add the attendee to your meeting / session. Click here to learn more about how to change this setting in Zoom.
Tips to make sure that Zoom works with Accelevents
Check your room capacity. Zoom has a limit of 100 attendees, but you can increase that on higher plans.
When setting up Zoom, UNCHECK all these boxes so attendees can easily enter.
Registration (always uncheck to make it work)
Waiting Room
Authentication to join (always uncheck to make it work)
Webinar passcode
Approve or block entry for users from specific countries / regions
Zoom Meeting | Zoom Webinar |
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If you require authentication or registration, attendees will get an error message that the webinar has timed out. Please change your settings and uncheck the boxes as recommended above.
Other Zoom Features That Will Work With Accelevents
Chat
Breakout Rooms
Closed Captioning
Whiteboard
Virtual Backgrounds
Record the Session in Zoom
Waiting Room
Polls using Zoom Webinar
Frequently Asked Questions About Zoom Integration
Zoom has many limitations with its browser-based access. Some of the frequently asked questions related to Zoom's browser-based access are:
Can there be a gallery view?
No, when using Zoom in Accelevents, only 1 person can be seen on screen. Whoever is speaking will be featured on the screen.
The speaker can change to gallery view from Zoom; however, attendees viewing from the virtual event hub will not have this option.
Can the translation feature work?
No, the translation button will not show up when integrated with Accelevents.
Can the closed captioning feature work?
Can the Live transcription work?
Can the Zoom chat feature be used?
Yes
Can the Zoom Breakout functionality be used?
Yes, as of January 11, 2021. Click here to learn how to create and manage breakout rooms in Zoom.
Will attendees need a passcode?
If you add your passcode in your Accelevents session settings, attendees won't need a passcode.
Will speakers need a passcode?
Yes, if you've added a passcode, you will need to supply that code, as it will be asked when they login to Zoom.
Can I record my Zoom session?
It will not be recorded in Accelevents, but you can enable the setting in Zoom to record it, and you'll be able to download the recording directly from Zoom.
What happens if I go over the session schedule? Will Zoom be cut off?
No, the session will continue
Do I need a paid version of zoom to make it work?
No, it will work with a free account. However, with the free account, it will get cut off after 40 minutes.
Do attendees need to log in to Zoom?
No, they need to enter your event and click "Join" for that session
Will the speaker still see the chat in Accelevents?
Yes, if they view the session from the virtual event hub
Note: speakers do not need a ticket to view their session as an attendee
Can speakers share their screen while using Zoom?
Yes
How can attendees view the replay in Accelevents?
You can download the recording from Zoom and upload it to a new session in Accelevents. You can hide the old session.
Can I use the same Zoom meeting ID for concurrent sessions?
No, it will not work.
Can I use a virtual background in my Zoom session?
Yes
Can attendees watch on mobile or tablet?
It will work fine for Android.
Audio will not work for attendees through iPhone and iPad. Click here to learn more
Can I utilize Zoom's waiting room?
Yes, you can. You need to admit each attendee manually, or you can admit all once they join the session.
Can I use Zoom Webinar?
Yes
Is there a limit to the number of attendees in a Zoom session?
If your Zoom account has a limit for the number of attendees, that limit will follow if that number is lower than your set capacity in Accelevents.
Example: If your session capacity in Accelevents is 500 and your Zoom capacity is 100, only 100 can enter the session. If your session capacity in Accelevents is 100 and your Zoom capacity is 500, only 100 can join the session. It follows the lower number.
How can I ensure that my speakers appear as panelists, not attendees when they enter the Zoom webinar?
You need to add your speakers as panelists in the Invite Panelist settings in Zoom, then make registration required. When the speaker tries to enter the Zoom webinar, they will be asked for their email address, verifying them as panelists. Registration requirements will require attendees to enter their information when joining the Zoom webinar.
Another option is to have the speakers start the broadcast directly in Zoom (through the Zoom link) instead of clicking the Launch Zoom button in the My Speaking Schedule tab.
Lastly, anyone already a panelist in the Zoom webinar can change an attendee to a panelist.
Can admins see how long attendees stayed in the Zoom session?
No, it's not available in your Analytics, but it may be available in Zoom.
What can we see in the analytics?
For Zoom sessions, you will only see who joined the sessions. You may want to check the analytics from your Zoom account for more data.