Studio System Requirements
It is very important for you as an event organizer to be aware of the Accelevents Studio system requirements, as this is the main streaming provider used in our platform. The list below goes over the supported devices and systems and also offers information about the necessary network settings to ensure a successful connection to the Studio page.
Minimum Required Equipment
Microphone and Speakers
Webcam
A device (PC, tablet, or phone) that is compatible with the supported system requirements
Hint: While cell phones and tablets are supported, we strongly recommend using the Accelevents Studio on a PC as the platform accommodates better in medium-sized or large-sized screens. This will provide the most optimal user experience.
Bandwidth Requirements
Audio
- Call: 54 kbps up and down
Video
- 1:1 call: 650 kbps up and down
- HD mode: 1400 kbps up and down
- 3 to 4 people: 450 kbps up and (N-1)*400 kbps down
- 5 to 16 people: 184 kbps up and (N-1)*134 kbps down
Screen Sharing
1.2 mbps up (when presenting) and down (when viewing) for high quality. This adapts as low as 320 kbps based on network conditions.
Hint: Up and down bandwidth adapts lower based on network conditions.
Network Connection Settings For The Studio - Firewalls & VPN
Accelevents stores data in AWS and uses dynamic IP address under the domain *accelevents.com. If you are using a firewall, antivirus, or VPN, you will need to whitelist or approve the domain of the following:
Domains:
*.voxeet.com
chime.aws
*.chime.aws
IP: 99.77.128.0/18
Ports:
TCP 443
UDP 20000-65000
UDP 3478
Email Domain:
@accelevents.com with IPs:
149.72.255.132
159.183.104.92
168.245.23.89
168.245.32.123
168.245.48.83
168.245.54.176
For speakers using Tokbox, please ensure to check your network quality before the start of your session through this Pre-Session Test Tool. If your network quality is unstable or inconsistent, attendees may experience blurriness when you're sharing your screen and choppy audio.
Supported Devices, Browsers, Operational Systems (OS)
Windows 8.1 or 10 | 32-bit and 64-bit
Google Chrome (latest version)*
Mozilla Firefox (latest version)
Microsoft Edge (latest version)
Hint: It's necessary to grant the browser permission to access your webcam and microphone.
MacOS OS X 10.11 and later
Safari 10 or later*
Google Chrome (latest version)
Mozilla Firefox (latest version)
Hint: It may be necessary to grant the browser permission to run the screen sharing application. You can find instructions on how to do it in our tutorial I'm a Speaker in a Session, what do I do?!
Android OS 4.0 or later
Google Chrome (latest version)
Tablet and phone devices are supported
Some features are not available on devices without Bluetooth, telephony, or Wi-Fi
Kindle Fire tablets are currently not supported
iOS 10.0 and later
Safari (latest version)*
Google Chrome (latest version)
Mozilla Firefox (latest version)
Tablet and phone devices are supported
If you are trying to access the Studio through an iPhone or iPad, it may be necessary to adjust some settings in the Apps area of your mobile device. You can learn more about this in our Using an iPad in the studio tutorial.
Hopefully, this article will help with preparing moderators and speakers beforehand so no hardware or software issues are found. Keep in mind that the devices, browsers, and OSs that are not listed in this article are not currently supported. This list will be updated as we improve our platform and increase the number of supported browsers and devices.
Last Revision: March 1, 2021