The Attendees tab will give you an overview of who your attendees are. It will show you their profile, ticket information, and which sessions they joined.

To check your attendee's details, select the attendee to open up the menu on the right side.

Note: If you're on the Free, Starter or Scale Plan, you may only view the list of attendees, but you will not be able to click to see the details from the Attendee tab.

Attendee Details

Profile

This will show the attendee's personal information:

  • Name

  • Company

  • Title

  • Ticket Type

  • Email Address

  • Phone Number

Orders

This shows all the tickets they have and/or purchased for the event

  • Order number

  • Ticket type

  • Quantity

Sessions

This tab will indicate the sessions the attendee is registered to.

  • Session name

  • Status - indicates whether the attendee attended, did not attend, or watched the recording

  • Engagement - shows how long the attendee stayed on the session (live session) or watched the video (recorded sessions)

  • Download - generate a CSV file with the information found in this tab

Networking

This will show analytics for the Networking sessions.

  • Networking sessions attended

  • Total matches made

Expo Tab

This shows an overview of the attendee's engagement in booths.

  • Average views per exhibitor booth

  • Number of exhibitor booths viewed

  • Number of exhibitors who the attendee engaged through chat

  • Number of documents downloaded

User Activity Tab

This shows a timeline of the activities done by the attendee.

Frequently Asked Questions

Who can be seen in the Attendees tab?

  • Everyone who has a ticket, admins, staff, speakers and exhibitors.

  • If a the ticket buyer does not have a ticket of his own, then the ticket buyer will not appear in the Attendee tab.

Will this tab show attendees that did not enter the event?

  • Yes, it will.

If the attendee bought 2 tickets separately, will they show as 2 separate entries?

  • There will be only one entry for the attendee under the Attendees tab. However, there would be two separate line items under the Orders tab.

How are the attendees arranged in the Attendees tab?

  • They are arranged in alphabetical order based on the first name. If two attendees have the same first and last names, the one who recently bought a ticket would be listed on top of the other.

Is the data from the Attendee analytics downloadable?

  • Only the sessions data is downloadable as of this time. However, you may download other reports from the Analytics tab.

How is this different from the other reports in the Analytics tab?

  • The Attendee analytics gives you data specific to an attendee.

Can I edit anything in the Attendees tab?

  • No, you can't. The report is automatically generated.

Is there a way to sort attendees by ticket type or status?

  • The attendees cannot be sorted out based on the ticket type or status. However, you may go to Analytics > Registration and download the Ticket Holder Data report. From there, you may sort out the attendees based on the ticket type or status.

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