Session Analytics
Reviewing your analytics can give you a better understanding of your audience's behavior. The results in your analytics can also determine what approach and adjustments you need to make on your next event.
In this section about Session Analytics, we discussed the data you see on your Analytics Page.
Below, we will discuss the downloaded reports from your Analytics Page and Sessions & Speakers tab.
Notes:
⚠️ If an attendee joins the session through the attendee app, they will be marked as checked in.
If you need to monitor which attendees are at the venue, we suggest using Admin App or Staff Portal session check ins. When they arrive at the venue and you see that they are already checked in (from the attendee app), check them out and check them in again so that you'll see them in the report as checked in to the venue.
If you want to use the Kiosk, you can instruct your attendees to check out and check in from the kiosk (if they have joined the session in the attendee app), but you may risk getting inaccurate data if they do not all follow this.
Another option is to create 2 sessions, a hidden session that will be used only for attendance (it's not going to be hidden for session check in), and another public session for attendees.
Viewing and engagement data may appear blank or show as not applicable for in-person sessions as that data is only applicable to virtual and hybrid sessions.
Session Overview Report
This report will give you the list of all sessions and the basic analytics for each session, such as how many attended, average watch time, average engagement, and number of documents downloaded.
Go to Analytics > Sessions
Click Download
Select Session Overview
This report will give you information on all sessions with the following fields:
Session Name
Session Date
Session Length - duration length of the video
Number of Attendees Registered - total number of attendees who only pre-registered, checked in during the live and past session
Number of Views (Live) - total number of attendees that checked in to the session while it's live
Average Watch Time (Live) - average duration of how long attendees stay inside the live virtual or hybrid session counted in HH:MM:SS
Engagement (Live) - average duration of how long attendees stay inside the live virtual or hybrid session in percentage
Workshop - if the workshop runs for an hour as scheduled this would be the consolidated time an attendee stays in the session, they can come and go and their time spent within the session will be counted by 10-second intervals.
Main Stage and Regular session - if the main stage or regular session runs for 45 minutes even if the scheduled time is an hour we only will count the session run time, still this would be the consolidated time an attendee stays in the session, they can come and go and their time spent within the session will be counted by 5-second intervals.
Number of Views (Recorded) - total number of attendees that joined to the virtual / hybrid session after the session has ended
Average Watch Time (Recorded) - average duration of how long attendees stay inside the replay of the virtual / hybrid session counted in HH:MM:SS
Engagement (Recorded) - average duration of how long attendees stay inside the replay of the virtual / hybrid session in percentage
Documents - this will show as YES if at least one attendee has downloaded a document from the session
Total Document Downloads - This is the number of times the documents have been downloaded.
Unique Document Downloads - This represents the number of unique documents downloaded.
Documents Downloaded - This shows the filenames of the documents that have been downloaded.
Session + Attendee Comparison Report
This report will show you the list of attendees and which sessions they attended and pre-registered for. It has fields for the attendee name and email; the rest of the columns will show the session names. Under each session, it will indicate whether an attendee joined the sessions or registered for them without attending.
Go to Analytics > Sessions
Click Download
Select Session + Attendee Comparison
Joined - the attendee checked in to the session, live or replay, through virtual event hub, attendee app, admin app, kiosk or staff portal.
Registered - the attendee only pre-registered (bookmarked / saved a seat) for the session but did check in to the session.
Blank - the attendee did not pre-register or check in to the session
Individual Session Report
This report will show you the list of attendees who joined a particular session. This will include the attendees' order form field answers, ticket type, their engagement to the sessions and their session check in and check out time.
Go to Analytics > Sessions
Click the Download icon from the session
The report has these fields as a default:
First Name
Last Name
Email
Ticket Type
Registered Date - date and time when the attendee pre-registered for the session. If they did not pre-register, it would show the date and time they checked in to the session. The time is in GMT.
Attended Live - status whether the attendee checked in during the live session or not. It will register their status as Yes (attended) as soon as they check in to the session.
Live Watch Time - total time spent by the attendee inside the virtual / session where a video is playing.
Watched Recording - status whether the attendee watched the session recording or not. If the attendee watched both live and the recording after, that will be captured as "Yes" on both the Attended live and Watched Recording columns.
Recording Watch Time - total time spent by the attendee watching the recording
Session Duration
Documents - indicates whether the attendee downloaded a document (yes / no)
Total Document Downloads - the number of times the documents have been downloaded
Unique Document Downloads - represents the number of times each unique registrant has downloaded the document
Documents Downloaded - shows the filenames of the documents that have been downloaded
Check-in Date - shows the date and time the attendee checked into the session. If the attendee re-enters the session, it will record the latest check in date and time.
Check-out Date - shows the date and time the attendee checked out of the session. This is applicable only to in-person sessions only, see this article on Session Check Out.
Mainstage and Regular Session Analytics
Workshop Session Analytics
Notes:
Session entry can be tracked by looking at the Check-In Date column, however if they re-enter again, the check in date will be updated. If they re-entered, the only other way to know when they first entered is by looking at the Registered Date column, but this will show you the date of when they pre-registered for the session or the first time they entered the session depending on which came first.
For Zoom sessions, you will only see who joined the sessions. The Live Watch Time or Recording Watch Time columns will not apply to live Zoom sessions as these sessions are broadcasted directly in Zoom. You may want to check the analytics from your Zoom account for more data.
If the Zoom recording is uploaded to Accelevents, you can track the Recording Watch Time.
Session Graph for Virtual Sessions
When you click a session in the Analytics tab, it will open a menu where it will show you the Analytics tab with almost the same data as the Session Overview report. The unique data you can find here is the Session Graph. The line graph will indicate which parts of the session had the most attendees, whether it be during the live broadcast or if watched on demand.
Note: This is not be available for lower plans.
Other Session Reports
Chat - this will show all the chat messages sent in the session.
Attendees - this will show the attendees who registered and attended the session. This also shows the list of downloaded documents per registrant. These data are downloadable.
Polls - this will show the poll results with an option to download the results.
Q&A - will show which attendees submitted questions, the questions themselves, and the written answers with an option to download the report. Click here to learn more about Q&A.
Sample Polls Report
Sample Q&A Report
Session Check-In/Check-Out Report for Admin App or Staff Portal
In Analytics > Downloadable Reports, select the Session Check-In/Check-Out Report. This report will show you session check ins and check outs done through the Admin App, Kiosk, and Staff Portal. This will include all sessions and the time logs are in chronological order. This is the report you'll need to know if attendees have entered / exited the session venue.
Important Notes:
This report will not include check ins and check outs through the virtual event hub, attendee app and self-check in through session QR scan.
⚠️ If an attendee joins the session through the attendee app / virtual event hub, they will be marked as checked in and you'll see the check in status in a different report. If you need to monitor which attendees are at the venue, we suggest using Admin App or Staff Portal session check ins. When they arrive at the venue and you see that they are already checked in (from the attendee app / hub), check them out and check them in again so that you'll see them in the report as checked in to the venue.
This report will show the basic attendee information, which session they checked in / out, the time stamp, which team member's account was logged in to perform the check in / out, and where exactly they were checked in through the source column.
"Desktop" source means the action came from the Staff Portal.
The source that contains "KIOSK" means the action came from the Kiosk.
If it's just "CHECKEDIN" or "CHECKEDOUT" then that done through the Admin App.
Check In Analytics Per Attendee
To know which sessions an attendee joined, you can go the Attendees > Attendee Management. Open the attendee record and navigate to the Session tab to see which sessions they attended, and session they registered for but has not attended. This will not show their check in /out time, or check in source, it's just a list of sessions and engagement data.
Session Check In Timeline
Also in Attendee Management, you can go to the User Activity tab to see what activities the attendee has done. If an attendee has checked in to a session, it will be logged here, however check outs are not logged. This will show other activities as well, not just for sessions.
