Session Analytics
Reviewing your analytics can give you a better understanding of your audience's behavior. The results in your analytics can also determine what approach and adjustments you need to make on your next event. In this article you'll have a better understanding as to how many attendees have attended the session, whether it be virtually or in-person.
Notes:
If an attendee clicks the Enter Session button in the attendee app, they will not be marked as checked in. This action will not mark them as registered either.
If an attendee watches the session virtually, they will not be marked as checked in. This action will mark them as "watched" in Session Totals, "registered" in Session Overview and Individual Session reports, and "joined" in Session + Attendee Comparison.
An attendee will only be marked as checked in if they are checked in through the staff portal, admin app or they scan the session QR for self check in.
Viewing and engagement data may appear blank or show as not applicable for in-person sessions as that data is only applicable to virtual and hybrid sessions.
How to Know How Many Attendees Attended the Session Virtually and / or In-Person for Hybrid Events
The Individual Session Report will give you these details, download the report and we'll show you which columns to look at.
In the report, you look at these columns:
To know if they join the session in-person:
They should have a Check-in Date
To know if they watch the session virtually:
They should have "Yes" in Attended Live or Watched Recording
The Registered Date column is the date and time of when the attendee saved a seat / add to my schedule. If they didn't do these actions, it would show the date and time of when they logged in to the session or checked in to the session, whichever comes first. The time is in the event's timezone.
Note: If the event is in-person or virtual, the Check-in Date column will tell you if the attendee has joined the session.
Session Totals
When you're in Analytics > Sessions, you'll see a table that has totals on the attendees' session status.
Session Totals | Details | Session Overview Report |
Bookmarked | The number of attendees that bookmarked the session. | Number of Attendees Bookmarked |
Registered | This includes those who saved a seat / added to my schedule but did not attend and those who attended virtually and in-person. | Number of Attendees Registered |
Watched | The number of attendees that watched the virtual session through the virtual event hub or attendee app.
⚠️ This column only shows for hybrid events. | ⚠️ Not in report yet, stay tuned for updates |
Checked In | The number of attendees that checked in to the session at the venue (through staff portal, admin app or session QR self check in).
⚠️ The column name is Checked In for hybrid events. ⚠️ The column name is Joined for in-person and online events. | Number of Views (Live)
⚠️ We will update the column header |
Note: If you're using session check out, a checked out attendee will be removed from the Checked In count. We're improving this behavior, stay tuned for updates.
Session Overview Report
Download this report if you want to see the totals for each session, this will not show you which attendees checked in to sessions.
This report will give you the list of all sessions and the basic analytics for each session, such as how many attended, average watch time, average engagement, and number of documents downloaded.
Go to Analytics > Sessions
Click Download
Select Session Overview
This report will give you information on all sessions with the following fields:
Session Name
Session Date
Session Length - session duration
Number of Attendees Bookmarked
Number of Attendees Registered - this total includes those who saved a seat / added to their schedule but did not attend and those who attended virtually and in-person.
Number of Views (Live) - total number of attendees that checked in to the session at the venue. We will update the header of this column.
Average Watch Time (Live) - average duration of how long attendees stay inside the live virtual or hybrid session counted in HH:MM:SS
Engagement (Live) - average duration of how long attendees stay inside the live virtual or hybrid session in percentage
Workshop - if the workshop runs for an hour as scheduled this would be the consolidated time an attendee stays in the session, they can come and go and their time spent within the session will be counted by 10-second intervals.
Main Stage and Regular session - if the main stage or regular session runs for 45 minutes even if the scheduled time is an hour we only will count the session run time, still this would be the consolidated time an attendee stays in the session, they can come and go and their time spent within the session will be counted by 5-second intervals.
Number of Views (Recorded) - total number of attendees that joined to the virtual / hybrid session after the session has ended
Average Watch Time (Recorded) - average duration of how long attendees stay inside the replay of the virtual / hybrid session counted in HH:MM:SS
Engagement (Recorded) - average duration of how long attendees stay inside the replay of the virtual / hybrid session in percentage
Documents - this will show as YES if at least one attendee has downloaded a document from the session
Total Document Downloads - This is the number of times the documents have been downloaded.
Unique Document Downloads - This represents the number of unique documents downloaded.
Documents Downloaded - This shows the filenames of the documents that have been downloaded.
Session + Attendee Comparison Report
Download this report to see all the attendees and which sessions they attended.
This report will show you the list of attendees' names & emails and the rest of the columns will show the active ticket holder fields and session names. Under each session column, it will indicate the attendee's session status.
Go to Analytics > Sessions
Click Download
Select Session + Attendee Comparison
For in-person events
Joined - this is your indicator that the attendee checked in to the session at the venue. The attendee was checked in through the staff portal, admin app or the self check in session QR code. It will not count them as joined if they entered the session through the app only.
Registered - the attendee saved a seat / added the session to their schedule. It's possible that they have also clicked the Enter Session in the app, but they have not checked in to the session at the venue.
Bookmarked - the attendee bookmarked the session. It's possible that they have also clicked the Enter Session in the app, but they have not checked in to the session at the venue.
Blank - the attendee may not have interacted with the session yet or clicked the Enter Session button in the app.
For hybrid and virtual events
Joined - this is your indicator that the attendee watched the session or checked in to the session at the venue. To know exactly which attendees watched the sessions online, you'll need to check the Individual Session Report's Attended Live or Watched Recording columns, if it says "Yes" then that means they watched session.
Registered - the attendee saved a seat / added the session to their schedule.
Bookmarked - the attendee bookmarked the session.
Blank - the attendee may not have interacted with the session yet or only clicked the Enter Session button in the app for hybrid events.
Individual Session Report
Download this report to see a specific session and which attendees checked in to this session.
This report will show you the list of attendees who joined a particular session. This will include the attendees' order form field answers, ticket type, their engagement to the sessions and their session check in and check out time.
Go to Analytics > Sessions
Click the Download icon from the session
The report will have these basic information:
First Name
Last Name
Email
Ticket Type
Is Bookmarked - this will indicate "Yes" if the attendee bookmarked the session.
User session status - this will indicate "BOOKMARKED" if they bookmarked the session. It will update to "REGISTERED" if they saved a seat / add to session to their schedule, or if they are checked in to the session.
Registered Date - date and time when the attendee saved a seat / add to session to their schedule. If they didn't do these actions, it would show the date and time of when they logged in to the session or checked in to the session, whichever comes first. The time is in the event's timezone.
Session Duration
These columns refer to the activity around downloading session documents:
Documents - indicates whether the attendee downloaded a document (yes / no)
Total Document Downloads - the number of times the documents have been downloaded
Unique Document Downloads - represents the number of times each unique registrant has downloaded the document
Documents Downloaded - shows the filenames of the documents that have been downloaded
These columns are applicable to hybrid and virtual events:
Attended Live - status whether the attendee logged in to the session while it's live or not. It will register their status as Yes (attended) as soon as they enter the virtual session in the virtual event hub or attendee app.
Live Watch Time - total time spent by the attendee inside the virtual session where a live video is playing.
Watched Recording - status whether the attendee logged in to the virtual session's recording. If the attendee watched both live and the recording after, that will be captured as "Yes" on both the Attended live and Watched Recording columns.
Recording Watch Time - total time spent by the attendee watching the recording
Notes:
If all your sessions are Zoom sessions, the above columns will not show in the report as these sessions are broadcasted directly in Zoom. You may want to check the analytics from your Zoom account for more data.
If they joined or registered only for the zoom session, their User session status will be "REGISTERED."
To know who joined the zoom session, you can check the Session + Attendee Comparison Report
If the Zoom recording is uploaded to Accelevents, you can track the Recording Watch Time.
These columns are applicable to hybrid and in-person events:
Check-in Date - shows the date and time the attendee was checked in to the session through the staff portal, admin app or through self-check in through the session QR code. If they re-check in, the date will not update to the new re-check in date and the check out date will not be removed. See this article on Session Check In.
Check-out Date - shows the date and time the attendee checked out of the session through the staff portal or admin app. If they re-check out, the check out date will update to the new re-check out date. See this article on Session Check Out.
Understanding the Attendance in the Report
In the example above, we're showing only the relevant information to understand which attendees have attended the session.
Ariane only bookmarked the session.
Anne checked in the session at the venue, they did not bookmark or save a seat for this session. We know that she didn't save a seat because the registered date and check in date is the same. If they saved a seat, then the registered date should be earlier than the check in date.
Nicole bookmarked and saved a seat for this session, but they didn't log in to watch the session or check in to the session at the venue.
Britney bookmarked the session, then logged in to watch the session.
The registered count shows 3 in the second image even though only Nicole saved a seat. That's because if an attendee watches the session or checks in to the session at the venue, they will also be added to the registered list in session settings, it also counts them as registered in the above report. So it counted Anne and Britney as registered.
In summary 2 attendees attended this session, 1 watch it virtually and 1 was at the venue.
Session Graph for Virtual Sessions
When you click a session in the Analytics tab, it will open a menu where it will show you the Analytics tab with almost the same data as the Session Overview report. The unique data you can find here is the Session Graph. The line graph will indicate which parts of the session had the most attendees, whether it be during the live broadcast or if watched on demand.
Note: This is not be available for lower plans.
Other Session Reports
Chat - this will show all the chat messages sent in the session.
Attendees - this will show the attendees who registered and attended the session. This also shows the list of downloaded documents per registrant. These data are downloadable.
Polls - this will show the poll results with an option to download the results.
Q&A - will show which attendees submitted questions, the questions themselves, and the written answers with an option to download the report. Click here to learn more about Q&A.
Sample Polls Report
Sample Q&A Report
Session Check-In/Check-Out Report for Admin App or Staff Portal
In Analytics > Downloadable Reports, select the Session Check-In/Check-Out Report. This report will show you session check ins and check outs done through the Admin App, Kiosk, Staff Portal. This will include all sessions and the time logs are in chronological order. This is the report you'll need to know if attendees have entered / exited the session venue.
Note: This report will not include check ins and check outs through the virtual event hub, attendee app and self-check in through session QR scan.
This report will show the basic attendee information, which session they checked in / out, the time stamp, which team member's account was logged in to perform the check in / out, and where exactly they were checked in through the source column.
"Desktop" source means the action came from the Staff Portal.
The source that contains "KIOSK" means the action came from the Kiosk.
If it's just "CHECKEDIN" or "CHECKEDOUT" then that's done through the Admin App.
Check In Analytics Per Attendee
To know which sessions an attendee joined, you can go the Attendees > Attendee Management. Open the attendee record and navigate to the Session tab to see which sessions they attended, and session they registered for but has not attended. This will not show their check in /out time, or check in source, it's just a list of sessions and engagement data.
Session Check In Timeline
Also in Attendee Management, you can go to the User Activity tab to see what activities the attendee has done. If an attendee has checked in to a session, it will be logged here, however check outs are not logged. This will show other activities as well, not just for sessions.
