Adding polls and using the Q&A feature in your exhibitor booth are great tools to discover more about your booth's visitors.
Topics
Polls in Your Booth
1. Create a Poll
To create a poll, you can do so from your My Booth tab > Chat with a Lead Tab or directly from inside the booth through the Expo tab. Select the Polls tab on the right-side panel. Click Create a Poll.
Type in your question and the answer options. You'll have the option to add more answers, delete an answer field, allow visitors to select more than one answer, and show them the results after they submit an answer.
When you've completed your poll details, you can save it as a draft or publish it now so visitors can start answering your poll questions.
2. Publish a Poll
When you're ready to ask the poll question to your visitors, you can click Publish. When a poll is published, the poll button at the top of the chat pulses a couple of times, and a notification for the poll question should appear for visitors.
3. Answer a Poll
When visitors click Go to poll from the notification, a pop-up window will appear, and they can answer the poll from there.
3. See Poll Results
You'll also need to submit your poll answers to see the running poll results. Make sure to click the refresh icon to see the latest results regularly.
4. End the Poll
When you're ready to end the poll, click End Poll.
6. Delete a Poll
Click the trash icon on the poll to delete it. You won't be able to retrieve it anymore, and the results will not appear in the downloadable report.
7. Hide a Poll
If you have ended the poll, you'll see the option to hide it. Only exhibitors will be able to see this poll once it's hidden.
8. Download Poll Results
Go to your My Booth tab > Chat with a Lead tab. Click Download Poll Results. The report will show the poll question, question type, status, answers, and name of who answered the poll.
Q&A in Your Booth
1. View Questions from Visitors
If a question is submitted, you can view it from your My Booth tab > Chat with a Lead Tab or directly from inside the booth through the Expo tab. Select the Q&A tab on the right-side panel. Click the dropdown to see questions based on category.
Visitors will have the option to send the question privately, which means only exhibitors can see the question, or send it publicly so that everyone can see it. If one of the options is not available, check with the event admin if they can change the settings.
Click the Sort button to select whether to view the latest, oldest, or most upvoted question on top.
2. Answer Questions
There are two ways to answer a question:
Checkmark button - choose this to mark that this question has been answered through your live stream
Answer button - choose this to type in your answer
After clicking the Answer button, type in your answer and click Submit.
If a question is sent in private, you may only send the answer privately.
If a question is sent publicly, you'll be able to choose whether to send it publicly or privately.
3. Edit an Answer
To edit an answer, hover next to the Answered label, click the 3-dot menu, and select Edit Answer.
4. Delete a Question
To delete an answer, hover next to the Answered label, click the 3-dot menu, and select Delete Question.
5. Dismiss a Question
If you don't want to answer the question, you can click Dismiss. Once dismissed, the question will not be visible to booth visitors. If you click Reopen, the question will be visible again.
6. Download the Q&A Report
This option is currently unavailable for exhibitors, but you may ask your event admin directly for the file.