Aside from the attendee's name and email appearing in the virtual event hub profile automatically, you can add and require these fields to your order form so that it will auto-populate in the attendee's profile when they access the virtual event hub. This will also work if you upload the attendees.
Important Note: This will only work if the registrant has never entered the virtual event hub (even for other events). If the attendee has entered the virtual event hub, it will not override their previous profile.
Follow the steps below to ensure that the information carries over to the attendee profile when they register:
Enable and Require the Order Form Profile Fields
Go to Registration > Order Form
Enable Collect both Ticket Buyer and Ticket Holder Information
For the Ticket Holder tab, enable the Include and Require toggles for these fields:
Test as an Attendee
Sign up for your event as an attendee.
Use an email address that has never registered for any event in Accelevents.
Enter the virtual event hub to check your profile. (If this is a future event, add that attendee as an admin so that you can access the virtual event hub for testing purposes)
The profile fields should show the information you provided during registration.
If you're uploading registrations and want these fields to auto-populate, you'll need to edit the CSV template to have these EXACT LABELS for each column. Note that these are case-sensitive and extra spaces will cause errors when uploading.
Frequently Asked Questions
Will the information also automatically populate if I add attendees manually through the admin console?
Yes, as long as you set the ticket holder fields as required.
Will the fields update if the attendee has entered the virtual event hub?
No, we cannot override their profile once they enter the virtual event hub.
Will the fields update if I edit the information through the 3 dot menu after uploading?
It will update in the admin console and virtual event hub if the attendee has not entered the event yet. However, if they have already entered, it will only update in the admin console.
If I upload the attendee again or they register again, which information will show in the virtual event hub?
The original information from the first upload or registration will show in the virtual event hub.
Are there other fields that can auto-populate in the profile?
No, for now, it's just the fields mentioned above.