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Add Attendees Tab: Importing Event Registrants to Accelevents
Add Attendees Tab: Importing Event Registrants to Accelevents

Import attendees through a CSV file or add them manually

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated over a week ago

Importing Event Registrants to Accelevents

Suppose you're using a different platform to sell tickets for your virtual event. In that case, you can add registrations to Accelevents through the Attendees > Add Attendee tab on your admin console. Since these registrants have already paid for their tickets elsewhere, you need to give them a free ticket in Accelevents so that they can enter your event.

Before proceeding with importing registrants, make sure that you already have a ticket type created. If you still need to create a ticket, click here to learn how.

Import Registrants via CSV file

  • Go to the Attendees tab

  • Click Add Attendees

  • Click Import Buyers / Holders

  • Select the ticket type for these registrants

  • Select your CSV file. Once the file is selected, it will let you know how much the charge will be.

  • Click Confirm.

  • Click Upload Valid Items

Once uploaded, the registrants should appear in the Order tab. Registrants should automatically receive an order confirmation email for their ticket purchase (if this is enabled). Click here to learn how to enable or disable order confirmation emails.

As an admin, you should receive a confirmation email that the upload is successful.

The CSV template has 4 required columns, but if you want to add more columns to your list, please make sure that the column titles are the same titles found in the Registration tab > Order Form. (e.g., Job Title and Organization). The fields below should appear first, and any additional columns can be added to the right. The Transaction Id field is optional and can be left blank.

Please take note of the following on the other data that you can include in the CSV file:

  • Numbers cannot contain commas

  • Transaction ID can only be numbers, with a maximum of 45 digits

  • First and last name should have a maximum of 50 characters

  • Email should contain one email address, and be a maximum of 75 characters

  • States should be displayed in full, and not abbreviated

Add Registrants one by one

  • Go to the Attendees tab

  • Click Add Attendees

  • Select the free ticket type you created

  • Click Register

  • Enter the ticket buyer and ticket holder information

  • Click Submit

  • Once added, the registrant should automatically receive a confirmation email for their ticket purchase.

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