Auto-Populate Virtual Event Profile Fields
In addition to the attendee's name and email appearing in the virtual event hub profile automatically, you can add these fields to your order form so that they will auto-populate in the attendee's profile when they access the virtual event hub. This will also work if you upload the attendees.
Company
Title
Pronouns
About Me
Facebook
Instagram
Twitter
LinkedIn
Important Notes:
This will only work if the attendee has never entered the virtual event hub (even for other events). If the attendee has entered the virtual event hub, it will not override their previous profile.
This will not work for the attendee app, you may request this from your account manager if you have an Enterprise or White Label.
In the Profile, the field appears as "Company" but in the order form, the field name should be "Organization", it will not work if you rename the organization field.
Enable and Require the Order Form Profile Fields
Go to Registration > Order Form
Enable Collect both Ticket Buyer and Ticket Holder Information
For the Ticket Holder tab, enable the Active toggle for these fields:
Organization
Job Title
Pronouns
About Me
Facebook
Instagram
Twitter
LinkedIn
Important Note: Do not change the default field labels, it will not carry over to the profile if you rename them.
Test as an Attendee
Sign up for your event as an attendee.
Use an email address that has never registered for any event in Accelevents.
Enter the virtual event hub to check your profile. (If this is a future event, add that attendee as an admin so that you can access the virtual event hub for testing purposes)
The profile fields should show the information you provided during registration.
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Upload Attendees With Profile Fields
If you're uploading registrations and want these fields to auto-populate, you'll need to edit the CSV template to have these EXACT LABELS for each column. Note that these are case-sensitive, and extra spaces will cause upload errors.
Transaction ID
First Name
Last Name
Email
Profile_Image_URL
Pronouns
Job Title
Organization
About Me
Facebook
Instagram
Twitter
LinkedIn
Note: An image URL can be added to the Profile_Image_URL column and this will only work if it's placed in the 5th column. When the attendee is uploaded, the image will appear as their profile picture in the virtual event hub and attendee app. The image dimensions should be 200 x 200 pixels.
Frequently Asked Questions
Will the information also automatically populate if I add attendees manually through the admin console?
Yes, as long as you set the ticket holder fields as required and input the information in the ticket holder fields.
Will the fields update if the attendee has entered the virtual event hub?
No, we cannot override their profile once they enter the virtual event hub.
Will the fields update if I edit the information through the 3 dot menu after uploading?
It will update in the admin console and virtual event hub if the attendee has not entered the event yet. However, if they have already entered, it will only update in the admin console.
If I upload the attendee again or they register again, which information will show in the virtual event hub?
The original information from the first upload or registration will show in the virtual event hub.
Are there other fields that can auto-populate in the profile?
No, for now, it's just the fields mentioned above.