Have Attendee Answers Appear in Their Profile
In addition to the attendee's name appearing in their profile automatically, you can have more information auto-populate in the attendee's profile when they access the virtual event hub or attendee app.
What Can Be Shown in the Attendee Profile?
1. Default Profile Fields
Aside from the name, by default, these fields can auto-populate in their profile if they've answered them during registration:
Organization
Job Title
Pronouns
About Me
Interests
Social Media Links - Facebook, LinkedIn, Twitter, and Instagram
⚠️ These fields will populate under these conditions:
The fields above will populate if you include those default fields in your registration without renaming the labels. In the profile, the field appears as "Company" but in the order form, the field name should be "Organization", it will not work if you rename it.
The fields above will populate if the attendee has never logged in to an event (even for other events). If the attendee has entered the virtual event hub or attendee app previously, it will not override their previous profile information.
The fields above will populate if the first time they enter the event is through the virtual event hub and not the attendee app. So if their only access is through the attendee app (e.g. in-person events), only their name and interests will populate - they will need to manually add the other information.
Notes:
All the fields mentioned above can be edited by attendees in their profiles.
Even if you do not include the fields above in the registration, attendees will see the fields when they edit their profile, as these are default profile fields.
The email address will also show in the profile edit page, but cannot be edited, and it will not be visible to other attendees.
If edits are made in the order for these default profile fields before the attendee logs in, the new answers will populate in the profile, but if it's done after logging in, changes will not reflect in the profile.
2. Other Order Form Fields
Other order form ticket holder fields can also be shown in the profile, but since these are not default profile fields, you'll need to set the field's Profile Visibility.
Any question in your order form can be added to the profile, except if it's a Conditional Question. You can also choose whether the fields are visible only, editable only or visible and editable.
Notes:
Both the question and answer will show in the profile.
These fields will populate in the virtual event hub and attendee app profile regardless of how they enter the event or if they've previously entered an event.
If changes are made to these fields, they will update in the profile even if the attendee has already checked in.
Make Fields Visible & Editable in the Profile
Note: Editable only is coming soon for the attendee app, stay tuned for updates!
Go to Registration > Order Form > Settings
Enable Collect both Ticket Buyer and Ticket Holder Information
Enable Allow attendee to edit information if you're allowing them to edit the information in their profile
Go to the Ticket Holder tab and enable the Activate toggle
Open the ticket settings
Select the Profile visibility
Editable Only - attendees will see and be able to update the answer in the field in when they edit the profile, but the field will not be visible in the profile in the people tab.
Visible Only - attendees will see the field in the people tab profile, but won't be able to edit the answer in edit profile.
Visible & Editable - attendees will see and be able to update the answer in the field in when they edit the profile and the field will be visible in the profile in the people tab.
Add a label that appears in the profile
Click Save
Notes:
If it's the Interest field, you'll need to create your interest tags first before you can enable it.
Ensure that you do not change the labels on the default profile fields.
Fields will also auto-populate in the profile if attendees are manually added or imported through CSV and integrated CRM.
If updates are made in the profile, it will also update in the order.
Test as an Attendee
Sign up for your event as an attendee, you need to be a ticket holder to see the other ticket holder fields in your profile.
Use an email address that has never registered for any event in Accelevents.
Enter the event to check your profile. If this is a future event, you can add that attendee as an admin so that you can access the event for testing purposes).
The profile fields should show the information you provided during registration.