Once an attendee purchases a ticket for your event, they will automatically receive an order confirmation email that looks something like this:

Editing the Body of the Order Confirmation Email

Disabling The Order Confirmation Emails

  • Go to Registration > Order Confirmation

  • Switch on Disable order confirmation emails

  • Once switched on, all future ticket buyers will not receive the email

Sending a Test Email

  • Go to Registration > Order Confirmation

  • Scroll down to Send Order Confirmation Test (below calendar invite customization)

  • Select the email address

  • Click Send

  • You can only send test emails to admins and staff

Resending the Order Confirmation Email

  • Go to Attendees > Orders

  • Search for the attendee

  • Click the 3 dot menu under Actions

  • Click Resend Email

Sending Reminder Emails

  • Go to Registration > Order Confirmation

  • Scroll down and click + Create Schedule

  • Enter the date and time to schedule when the email will be sent

  • Add your subject line and email content

  • Click Schedule

  • Click here to learn more about reminder emails

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