Once an attendee purchases a ticket for your event, they will automatically receive an order confirmation email that looks something like this:

Editing the Body of the Order Confirmation Email

Disabling The Order Confirmation Emails

  • Go to Registration > Order Confirmation
  • Switch on Disable order confirmation emails
  • Once switched on, all future ticket buyers will not receive the email

Sending a Test Email

  • Go to Registration > Order Confirmation
  • Scroll down to Send Order Confirmation Test (below calendar invite customization)
  • Select the email address
  • Click Send
  • You can only send test emails to admins and staff

Resending the Order Confirmation Email

  • Go to Attendees > Orders
  • Search for the attendee
  • Click the 3 dot menu under Actions
  • Click Resend Email

Sending Reminder Emails

  • Go to Registration > Order Confirmation
  • Scroll down and click + Create Schedule
  • Enter the date and time to schedule when the email will be sent
  • Add your subject line and email content
  • Click Schedule
  • Click here to learn more about reminder emails

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