Once an attendee purchases a ticket for your event, they will automatically receive an order confirmation email that looks something like this:
Editing the Body of the Order Confirmation Email
- Go to Registration > Order Confirmation
- Type in your message in the editor under Order Confirmation
- You can add images, links and file attachments
- We suggest adding your instructions on how to log in to your event. You may check out this article for suggested email templates.
- You can also edit the description on the calendar invite. Click here to learn more about the calendar invite.
Disabling The Order Confirmation Emails
- Go to Registration > Order Confirmation
- Switch on Disable order confirmation emails
- Once switched on, all future ticket buyers will not receive the email
Sending a Test Email
- Go to Registration > Order Confirmation
- Scroll down to Send Order Confirmation Test (below calendar invite customization)
- Select the email address
- Click Send
- You can only send test emails to admins and staff
Resending the Order Confirmation Email
- Go to Attendees > Orders
- Search for the attendee
- Click the 3 dot menu under Actions
- Click Resend Email
Sending Reminder Emails
- Go to Registration > Order Confirmation
- Scroll down and click + Create Schedule
- Enter the date and time to schedule when the email will be sent
- Add your subject line and email content
- Click Schedule
- Click here to learn more about reminder emails
