Once an attendee purchases a ticket for your event, they will receive an order confirmation email. It will contain information about your event, details about their purchase, and a button to access your event. You can also create custom order confirmation emails for different ticket types.

If they register an hour before the event opens, they should also receive a magic link email.

The email includes an order summary and a way for attendees to access the event. The sender is Accelevents. It looks something like this:

The first part of the email has a "Join event" button that has the ${MagicLink} merge tag. Clicking this button when the event is already open automatically logs them into it. Attendees don't need to enter their email address or create a password when they click that button to log in.

The "magic" of joining without a password through the Join Event button will only work once, so if they click it again, it will ask them to enter the email address if they are not logged in, or they can request for a magic link email to avoid the password creation process. Learn how attendees can send a magic link to themselves.

The View Tickets button has this merge tag ${viewTicketMagicLink} that automatically logs them in and redirects them to My Registrations and open that specific order. From here, they can edit their details, transfer the ticket to another attendee, exchange / upgrade their ticket, buy more tickets and add ons, and more.

The order summary shows details about the transaction. If the transaction is paid through a credit card, the last 4 digits of the card will be shown under the Payment Method. Other details won't show in the sent email if it's not part of the transaction.

For example, if in the event you're absorbing the credit card fees, then the "Processing Fees" row will be hidden from the email. So you don't need to remove it from the template.

The only line that we recommend removing is the 4th line for VAT Tax if you're not charging VAT for your event. Everything else will be hidden accordingly.

The Download Receipt button has the ${order_pdf_link} that redirects them to their account (if they are logged in), where they can download the PDF file. If not logged in, it will redirect to the log in page.

The email will also show event details, including your name, logo, schedule, location, and options to add the event to the calendar. There is also a View Event button that works the same as the Join Event button above.

If you want to create a new template, click + New Email.

All tickets are assigned to the default template. You cannot remove a ticket type from the default email template settings. If you try to remove a ticket type and save the settings, it will not allow you to save it. This is to ensure that all ticket types are assigned to a template.

To unassign a ticket from the default template, open or create a custom email template and navigate to its settings, and select the ticket you want to reassign. A pop-up window will appear, prompting you to confirm the change from the default template to your new email confirmation template.

If you unassign a ticket type from a new template, it will automatically be reassigned to the default template.

With the default template type, you can edit only the subject line and the body of the confirmation email. You can add images, links, and file attachments in the body content editor. We suggest adding your instructions on how to join the event.

You can customize these key elements in the default email template:

The Advanced Template Builder has more customization options, such as adding or removing areas of the template. This feature is available for the Professional Plan and up.

The constant information that will be in the calendar invite are the event name, date, and time. Other content may appear depending on how the invite is added to the calendar. You can add a custom location and description. Text formatting cannot be added to the description.

As a default, an .ICS Calendar File is attached to the email that attendee can click to add the event information to their calendar application. When this is selected, the event will also be automatically added to the user's calendar when they receive the email. If you don't want to include this in the email or you don't want the event to be added to the calendar automatically, you can unselect the option.

Send a test order confirmation email to yourself or other team members to see how it looks. If you're using the advanced template builder, this is also where you can send test emails.

If you have enabled the Pay Later feature, you can add a custom text for registrants who use this option. The custom text will appear below the body of the email.

The default setting is that attendees will receive the Order Confirmation Email after they are registered, regardless of how they are registered.

They may also also receive a Magic Link email if they are registered an hour before your event opens.

If you don't want attendees to receive the email(s) after they register or when you're uploading attendees through CSV, or importing through a CRM, you can turn it off in the Settings menu by turning off the toggle for "Enable order confirmation email and magic link email." This setting applies to all ticket types and email templates.

With this setting disabled, attendees will not receive an email upon registering or being uploaded or imported into the system.

As an event team member you will be notified through email when there's a new registration. The email looks similar to the default order confirmation email template. You'll know that this is a Registration Notification Email when the subject line includes "Order Confirmation for [Event Name]" and the body starts with "Good News! There's a new registration.."

To prevent team members from receiving email notifications for new orders, you can disable this setting.

This ensures that only the intended recipients receive order confirmation emails, reducing unnecessary notifications for your team.