Once an attendee purchases a ticket for your event, they will receive an order confirmation email. It will contain information about your event, details about their purchase, and a button to access your event page. If the attendee purchases the ticket 60 minutes before the event, they will also receive a magic link email.
Important Notes:
Editing the order confirmation email is not available for Free and Starter Plans.
For events created before February 2023, you may still see the old email layout.
The Advanced Email Template Builder is unavailable for Free, Starter and Scale Plans.
If you edit your confirmation email using the advanced template builder, this will override the default email template.
Some parts of the advanced email builder are uneditable as they are required fields in the email (e.g., Accelevents logo, ticket type, ticket name)
You may need to change your setting if the images are not showing on the email while accessing it through your Gmail account. Click here for more information.
In this article, we'll discuss the following topics:
The order confirmation email looks something like this:
Note: For events created before February 2023, you may still see the previous email layout.
The email includes an order summary. There is a button that says "Join event." When this button is clicked and the event is not open, it will redirect the attendee to your event landing page. When this button is clicked when the event is already open (including pre-event access), it will redirect the attendee to your virtual event hub.
Event details will also show in the email, which includes your event logo, event name, schedule, location, and options to add the event to the calendar. There is also a View Event button that works the same as the Join event button above.
Aside from the Order Confirmation Email, attendees will get a second email if they register 1 hour before the event. This email contains the Magic Link allowing attendees to access the main event page without logging in. Click here to learn more about Magic Link.
Editing the Order Confirmation Email
Default Email Template
With the default email template, you can only edit the body of the order confirmation email.
Go to Registration > Order Confirmation
Type in your message in the editor under Order Confirmation
You can add images, links, and file attachments
We suggest adding your instructions on how to log in to your event. You may check out this article for suggested email templates.
You can also edit the description on the calendar invite. Click here to learn more about the calendar invite.
Advanced Email Template Builder
The Advanced Email Template Builder has more customization options such as adding or removing areas of the template.
Note: The Advanced Email Template Builder is unavailable for Free, Starter and Scale Plans.
Go to Registration > Order Confirmation
Select Advanced email template builder
Click Load email template builder
The email template builder will load on the current page.
You can add or remove the different components of the confirmation email and utilize the different design elements on the right side.
You can add images, links, and file attachments.
Once done, click save and exit.
Notes:
If you edit your confirmation email using the advanced template builder, this will override the default email template.
Some parts are uneditable as they are required fields in the email (e.g., event name, event details, ticket purchase details)
You may need to change your setting if the images are not showing on the email while accessing it through your Gmail account. Click here for more information.
Enabling & Disabling The Order Confirmation Emails
Go to Registration > Order Confirmation
Switch on/off Enable Confirmation And Magic Link Email
Once switched off, all future ticket buyers will not receive the email
Sending a Test Email
Go to Registration > Order Confirmation
Scroll down to Send Order Confirmation Test (below calendar invite customization)
Select the email address
Click Send
You can only send test emails to admins and staff
Resending the Order Confirmation Email
Go to Attendees > Orders
Search for the attendee
Click the 3 dot menu under Actions
Click Resend Email
Sending Reminder Emails
Go to Registration > Order Confirmation
Scroll down and click + Create Schedule
Enter the date and time to schedule when the email will be sent
Add your subject line and email content
Click Schedule
