Order Confirmation Emails

After purchasing a ticket or registering for your event, attendees will receive an email which you can customize.

Ariane avatar
Written by Ariane
Updated this week

Once an attendee purchases a ticket for your event, they will receive an order confirmation email. It will contain information about your event, details about their purchase, and a button to access your event.

If they register an hour before the event opens, they should also receive a magic link email.

Important Notes:

  • Editing the order confirmation email is not available for Free and Starter Plans.

  • The Advanced Email Template Builder is not available for Free, Starter, and Scale Plans.

  • For events created before February 2023, you may still see the old email layout.

  • If you edit your confirmation email using the advanced template builder, this will override the default email template.

  • Some parts of the advanced email builder are uneditable as they are required fields in the email (e.g., Accelevents logo, ticket type, ticket name)

  • You may need to change your setting if the images are not showing on the email while accessing it through your Gmail account. Click here for more information.

In this article, we'll discuss the following topics:

Setting up Order Confirmation Emails

The email includes an order summary and a way for attendees to access the event. It looks something like this:

Join Event Button

The first part of the email has a "Join event" button. Clicking this button is the fastest and easiest way to enter the virtual event. They don't need to enter their email address or create a password. It automatically logs them in.

  • When this button is clicked and the event is open (including pre-event access), it will redirect the attendee to the virtual event hub.

  • When this button is clicked when the event is not yet open, it will redirect the attendee to the event landing page.

The "magic" of joining with a password through the Join Event button will only work once, so if they click it again, it will ask them to enter the email address if not logged in.

Order Summary

The order summary, as seen above, will show details about the transaction, and when they click the Download Order Receipt button, they will be redirected to log in to their account, where they can download the pdf file.

Note: The user must enter/create a password to log in to the account.

Event Details

The email will also show event details, including your event name, logo, schedule, location, and options to add the event to the calendar. There is also a View Event button that works the same as the Join Event button above.

Editing the Order Confirmation Email

Default Email Template

With the default email template, you can only edit the body of the order confirmation email.

Advanced Email Template Builder

The Advanced Email Template Builder has more customization options, such as adding or removing areas of the template.

  • Go to Registration > Order Confirmation

  • Select Advanced email template builder

  • Click Load email template builder

Enabling & Disabling The Order Confirmation Emails

  • Go to Registration > Order Confirmation

  • Switch on/off Enable Confirmation And Magic Link Email

  • Once switched off, all future ticket buyers will not receive the email

Sending a Test Email

  • Go to Registration > Order Confirmation

  • Scroll down to Send Order Confirmation Test (below calendar invite customization)

  • Select the email address

  • Click Send

  • You can only send test emails to admins and staff

Resending the Order Confirmation Email

  • Go to Attendees > Orders

  • Search for the attendee

  • Click the 3 dot menu under Actions

  • Click Resend Email

Sending Reminder Emails

  • Go to Registration > Order Confirmation

  • Scroll down and click + Create Schedule

  • Enter the date and time to schedule when the email will be sent

  • Add your subject line and email content

  • Click Schedule

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