Once an attendee purchases a ticket for your event, they will receive an order confirmation email. It will contain information about your event, details about their purchase, and a button to access your event. You can also create custom order confirmation emails for different ticket types.

If they register an hour before the event opens, they should also receive a magic link email.

The email includes an order summary and a way for attendees to access the event. It looks something like this:

The first part of the email has a "Join event" button. Clicking this button when the event is already open automatically logs them into it. Attendees don't need to enter their email address or create a password when they click that button to log in.

The "magic" of joining without a password through the Join Event button will only work once, so if they click it again, it will ask them to enter the email address if they are not logged in.

As seen above, the order summary shows details about the transaction. If the transaction is paid through a credit card, the last 4 digits of the card will be shown under the Payment Method. When users click the Download Receipt button, they are redirected to their account (fi they are logged in), where they can download the PDF file. If not logged in, it will redirect to the log in page.

The email will also show event details, including your name, logo, schedule, location, and options to add the event to the calendar. There is also a View Event button that works the same as the Join Event button above.

If you want to create a new template, click + New Email.

All tickets are assigned to the default template. You cannot remove a ticket type from the default email template settings. If you try to remove a ticket type and save the settings, it will not allow you to save it. This is to ensure that all ticket types are assigned to a template.

To unassign a ticket from the default template, open or create a custom email template and navigate to its settings, and select the ticket you want to reassign. A pop-up window will appear, prompting you to confirm the change from the default template to your new email confirmation template.

If you unassign a ticket type from a new template, it will automatically be reassigned to the default template.

With the default template type, you can edit only the subject line and the body of the confirmation email. You can add images, links, and file attachments in the body content editor. We suggest adding your instructions on how to join the event.

You can customize these key elements in the default email template:

The Advanced Template Builder has more customization options, such as adding or removing areas of the template. This feature is available for the Professional Plan and up.

The constant information that will be in the calendar invite are the event name, date, and time. Other content may appear depending on how the invite is added to the calendar. You can add a custom location and description. Text formatting cannot be added to the description.

Send a test order confirmation email to yourself or other team members to see how it looks. If you're using the advanced template builder, this is also where you can send test emails.

As a default, an .ICS Calendar File is attached to the email that attendee can click to add the event information to their calendar application. If you don't want to include this in the email you can unselect the option.

If you have enabled the Pay Later feature, you can add a custom text for registrants who use this option. The custom text will appear below the body of the email.

The default setting is that attendees will receive the Order Confirmation Email after they register, and depending on when they register, they may also receive a Magic Link email.

If you don't want attendees to receive the email after they register, you can turn it off in the Settings menu by turning off the toggle for "Enable order confirmation email and magic link email." This setting applies to all ticket types and email templates.

As an event team member you will be notified through email when there's a new registration. The email looks similar to the default order confirmation email template. You'll know that this is a Registration Notification Email when the subject line includes "Order Confirmation for [Event Name]" and the body starts with "Good News! There's a new registration.."

If you don't want to receive the notification email, TURN OFF the toggle for "Send order confirmation emails to Admin" in the Settings menu. This setting will only apply to you.

To disable it for all team members, go to Settings > Manage Team > Settings and disable it for each team member.