Once an attendee purchases a ticket for your event, they will automatically receive an order confirmation email that looks something like this:
Editing the Body of the Order Confirmation Email
Go to Registration > Order Confirmation
Type in your message in the editor under Order Confirmation
You can add images, links and file attachments
We suggest adding your instructions on how to log in to your event. You may check out this article for suggested email templates.
You can also edit the description on the calendar invite. Click here to learn more about the calendar invite.
Disabling The Order Confirmation Emails
Go to Registration > Order Confirmation
Switch on Disable order confirmation emails
Once switched on, all future ticket buyers will not receive the email
Sending a Test Email
Go to Registration > Order Confirmation
Scroll down to Send Order Confirmation Test (below calendar invite customization)
Select the email address
Click Send
You can only send test emails to admins and staff
Resending the Order Confirmation Email
Go to Attendees > Orders
Search for the attendee
Click the 3 dot menu under Actions
Click Resend Email
Sending Reminder Emails
Go to Registration > Order Confirmation
Scroll down and click + Create Schedule
Enter the date and time to schedule when the email will be sent
Add your subject line and email content
Click Schedule
