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Order Confirmation Emails

After purchasing a ticket or registering for your event, attendees will receive an email which you can customize.

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated over a week ago

Once an attendee purchases a ticket for your event, they will receive an order confirmation email. It will contain information about your event, details about their purchase, and a button to access your event. You can also create custom order confirmation emails for different ticket types.

If they register an hour before the event opens, they should also receive a magic link email.

Important Notes:

  • Editing the order confirmation email is not available for Free and Starter Plans.

  • The Advanced Email Template Builder is unavailable for Free, Starter, and Scale Plans.

  • Editing your confirmation email using the advanced template builder will override the default email template.

  • Creating custom order confirmation emails is not available for recurring events.

  • You may need to change your settings if the images are not showing on the email while accessing it through your Gmail account. Click here for more information.

  • If you're using the attendee app for an in-person event, please check out the article on making the Join Button appear in the email and redirect it to the app.

The Order Confirmation Email

The email includes an order summary and a way for attendees to access the event. It looks something like this:

Join Event Button

The first part of the email has a "Join event" button. Clicking this button when the event is already open automatically logs them into it. Attendees don't need to enter their email address or create a password when they click that button to log in.

  • When this button is clicked and the event is open (including pre-event access), it will redirect the attendee to the virtual event hub.

  • When this button is clicked when the event is not yet open, it will redirect the attendee to the event landing page.

The "magic" of joining without a password through the Join Event button will only work once, so if they click it again, it will ask them to enter the email address if they are not logged in.

Notes:

  • The Join Event button will not appear for in-person events. If you need it to appear so in-person attendees can click it to log in to the attendee app, click here to learn how.

  • The Join Event button will not appear for the ticket buyer if the buyer is not a ticket holder.

Order Summary

As seen above, the order summary shows details about the transaction. When users click the Download Order Receipt button, they are redirected to their account, where they can download the PDF file.

Note: The user must enter/create a password to log in to the account.

Event Details

The email will also show event details, including your name, logo, schedule, location, and options to add the event to the calendar. There is also a View Event button that works the same as the Join Event button above.

Notes:

  • The View Event button appears for in-person events and redirects users to the event landing page when clicked.

  • If the attendee has the Attendee App installed on their device, the button will act as a magic link to log them into the app.


Edit the Order Confirmation Email

  • Go to Registration > Order Confirmation

  • Select Confirmation Emails

  • Click the Default Email Template to open the settings.

If you want to create a new template, click + New Email.

Note: Creating custom order confirmation emails is not available for recurring events.

Assign Tickets to Custom Templates

All tickets are assigned to the default template. You cannot remove a ticket type from the default email template settings. If you try to remove a ticket type and save the settings, it will not allow you to save it. This is to ensure that all ticket types are assigned to a template.

To unassign a ticket from the default template, create or open a custom email template and select the ticket from the custom template's settings. This will automatically unassign it from the default template.

If you unassign a ticket type from a new template, it will automatically be reassigned to the default template.

Default Template

With the default email template, you can edit only the subject line and the body of the confirmation email. You can add images, links, and file attachments in the body content editor. We suggest adding your instructions on how to join the event.

Advanced Template Builder

The Advanced Template Builder has more customization options, such as adding or removing areas of the template. This feature is available for the Professional Plan and up.

Calendar Invite Description

In this field, you can edit the invite description when someone clicks the add to calendar invite from the email.

Send Test Email

Send a test order confirmation email to yourself or other team members to see how it looks. If you're using the advanced template builder, this is also where you can send test emails.

Custom Text for "Pay Later" Order

If you have enabled the Pay Later feature, you can add a custom text for registrants who use this option. The custom text will appear below the body of the email.


Automatically Send Order Confirmation Emails

The default setting is that attendees will receive the Order Confirmation Email after they register, and depending on when they register, they may also receive a Magic Link email. Event admins will also be notified by email when new registrations are made.

If you don't want attendees to get an email after registering, TURN OFF the toggle for "Enable order confirmation email and magic link email." This setting applies to all ticket types and email templates.

Disable Admin Notifications

If you don't want to receive the notification email, TURN OFF the toggle for "Send order confirmation emails to Admin." This setting will only apply to you.

To disable it for all event admins, go to Settings > Manage Team > Settings and disable it for each team member.


Resend the Order Confirmation Email

  • Go to Attendees > Orders

  • Search for the attendee

  • Click the 3 dot menu under Actions

  • Click Resend Email

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