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How to Make the Join Event Button Appear in the Order Confirmation for In-Person Events
How to Make the Join Event Button Appear in the Order Confirmation for In-Person Events

Move the button out of the row in the advanced email template builder to make it visible

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated over a week ago

Show the Join Event Button in the Email

By default, the "Join Event" button does not appear in in-person event order confirmation emails to avoid any confusion for attendees. However, if you're using the attendee app, you may want that button to appear in the email, as that's what they need to click to log in to the app with one click.

You'll need the Advanced Email Template Builder to make this work.

Open the Advanced Email Template

  • Go to Registration > Order Confirmation

  • Click Advanced Email Template Builder

  • Click Confirm

  • Click Load Email Template Builder

Move the Button Out of the Container

When the advanced email template editor opens, you'll see a "Join Event" button below the greeting and header text. The button is inside a container or row that makes it "invisible" when the email is sent.

To make the button visible, remove the button from the row and place it elsewhere.

You can add it to the row above it where the greeting and header text are. Save the template and send yourself a test email to see if the button is there.

Show the Join Button in the Reminder Email

Please follow the same steps for reminder emails if you're using the attendee app for an in-person event. You will also need to change the button's redirect URL from ${eventURL} to ${event_url} to ensure that the button redirects to the app.

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