The Advanced Email Template Builder allows you to customize your order confirmation further, aside from editing the message in the default email template. You can add buttons, and links, customize the background color, button colors, and more to match your branding. You can also delete sections that you may not need. This feature is available for Professional Plan and up.

Topics:

Important Notes:

  • If you choose to edit your confirmation email using the advanced template builder, this will override the default email template.

  • Some parts are uneditable as they are required fields in the email (e.g., Accelevents logo, ticket type, ticket name)

  • You may need to change your setting if the images are not showing on the email while accessing it through your Gmail account. Click here for more information.

Accessing the Advanced Email Template Builder

  • Go to Registration > Order Confirmation

  • Select Advanced email template builder

  • Click Load Email Template Builder

Most of the content can be edited or deleted EXCEPT for the following:

Items That You Cannot Remove

Advanced Template

Accelevents logo

  • Accelevents branding will always appear in the order confirmation email except for the White Label plan.

${adminText}

  • You cannot remove this part from the template, but it does not appear on the actual email.

Organizer & Buyer VAT info

  • You cannot remove this from the template, but if the event admin did not set up VAT, it would not appear in the actual email.

Number of Tickets, Ticket Name, and Ticket Price

  • Since this is a transaction confirmation, it's mandatory to show this information.

Donation Amount

  • Since this is a transaction confirmation, it's mandatory to show this information. However, if there are no donations, this part will not appear.

Total and Order Summary area

  • Since this is a transaction confirmation, it's mandatory to show this information.

Footer

  • Accelevents branding will always appear in the order confirmation email except for the White Label plan.

Editing the Advanced Email Template

The left side of the screen will show you the template where you can edit, add and delete content. The right-side menu will show you the components you can add to your email.

Add an item

Drag the content from the left-side menu and drop it onto the template.

Move an item

Hover on the content in the template, click the drag icon and drag the content to where you want it placed.

Delete an Item

Click the content, then click the trash icon at the lower right.

Edit an item

Click the content, then type directly on the template for text content. You will see a toolbar above the text where you can customize the color, and font, add links, characters, merge tags, and more. The right side menu will show the other content properties you can change, such as alignment and spacing.

For other content, some of them may be edited directly in the template, like uploading an image or editing the button text. The rest of the editing options are on the right-side menu.

Add columns

Click the Rows tab from the right menu to choose a format on columns and drag it to the template. To add content inside the columns, drag the items to the inside of the column containers. Use this if you want things to show side by side.

Edit the template background color

Click the Setting tab from the right menu. Aside from changing the background color of the whole email, you'll see other options, such as making the content area wider and changing the alignment, default font, and link color.

Add Merge Tags

Add merge tags to your email to make it more directed toward the recipient. The system will replace these variables with the buyer's contact information and event information present in our system.

For example, you can place a merge tag for the first name in an email template so that the greeting includes the recipient's name rather than a generic "Hello!".

To see the available merge tags, click on an item with text in your template, then click Merge tags from the toolbar above the text.

Here's the list of available merge tags:

${ticket_holder_first_name}

${adminText}

${purchaser_email}

${order_number}

${total_tickets}

${donation_amount}

${eventStartEndDateTime}

${addToGoogleCalendar}

${addToOutlookCalendar}

${addToIcalCalendar}

${addToYahooCalendar}

${eventAddress}

${viewAddress}

${viewOnMap}

${token}

${eventURL}

${JoinOrViewEventLabel}

${linkedinShare}

${facebookShare}

${twitterShare}

${openContactFormURL}

${purchase_date}

${link_for_download_tickets_with_new_template}

${getStarted}

${unsubscribe_link}

${headerText}

${unsubscribe_link}

${headerText}

IMPORTANT NOTES:

  • The values above will only work for emails created through the Advanced Template Builder.

  • The only values that will work for the default email builder are the following:

    • ${ticket_holder_first_name}

    • ${event_name}

    • ${eventStartEndDateTime}

You can preview and send test emails to see if the button and links work. When finished, save your work and exit.

Frequently Asked Questions

Can I upload pdf files to the template?

  • No, but you can add links or buttons that will redirect them to a page that opens or download the file from the cloud. (e.g., google drive or dropbox)

Can I add a video to the template?

  • No

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