Keep Track of Your Preferred Sessions

Some events have an overwhelming number of sessions. Bookmarking or saving seats for sessions makes it easier for attendees to plan their day and build their agenda.

While bookmarking and saving seats is not required, it's a great way for attendees to remember which session they are interested in by bookmarking them, and when they're ready to commit, they can save a seat for the sessions they want to attend. They can also easily view their selected sessions in the My Sessions tab.

Important Notes:

Saving a Seat does not guarantee you a seat, you must follow the settings here for guaranteed seats.
Attendees who are not allowed to save a seat to the session can still bookmark sessions
Admins can bookmark and save a seat.
If you attended a session without saving a seat, the session will show in My Sessions
Attendees who have saved seats for private sessions cannot unregister themselves from the private sessions.
Speakers can bookmark and save a seat to their session. They cannot do it for other sessions if they do not have a ticket.
The Save a Seat option is not yet available in the app, this feature is coming soon. Stay tuned!

Enable or Disable the Bookmark and Save a Seat Feature

These buttons are displayed in the agenda by default. However, you can hide these features if you don't want to use them.

Go to Agenda & Speakers
Click Settings
Turn off the toggle to "Display Save a Seat button for sessions" to hide the button.
Turn on the toggle to "Hide Bookmark button from Attendees" to hide the button.

Create a Confirmation Email for those who Saved Seats

You can use this setting if you want attendees who have saved seats for sessions to receive a confirmation email, with the option to include a calendar file that they can easily add to their device's calendar.

In Agenda > Settings, enable Send seat saved confirmation email
Click Customize Email

You will be redirected to where you can view and customize the default template for Save a Seat confirmation email, and the setting whether or not to include an .ics calendar file in the email.

Once the "Save a Seat" email is enabled, attendees will receive a separate email for each session they've reserved a seat for.

Bookmark Sessions

Bookmarking does not save a seat in the session. What it generally does is it adds the session to the favorites list or what we call "My Sessions"

Bookmarking a session can be done through the event landing page or the event hub's Agenda. Click the bookmark icon on a session. This icon will change to blue after successfully bookmarking it. To remove the bookmark, just click it again, and the icon color will go back to gray.

To view bookmarked sessions, go to My Sessions.

Click here to learn more about the Attendee App

Save a Seat for a Session

This feature is mainly used if a session has a set capacity and only those who saved a seat can attend the session. To ensure that it works with this intention, you'll need to do these 2 steps:

Set a session capacity in the session settings
Turn on the toggle to Allow attendees to register for sessions in the agenda settings button

When these are both set, this is what happens:

Attendees who click the Save a Seat button will be added to the Registrants tab in the session settings.
Note: To remove a saved seat, just click the button again.
The session will be added to their My Sessions tab.
When all seats are saved, the save a seat button will be grayed out and the text will change to "unavailable"
When the session starts, only those who saved a seat can enter the session.
Other attendees who did not save a seat will get a notification that the capacity has been reached when they try to enter.

What happens when a session has a maximum capacity set and the toggle is turned off?

If only the maximum capacity is set, attendees can still save a seat even if the maximum capacity has been reached. When the session opens, it will be on a first come first serve basis, so even those who did not save a seat can enter as long as the session attendance is not yet at full capacity. So it is possible that those who saved a seat cannot enter if they try to come in when the session attendance is already at full capacity.

If you're NOT turning on the toggle to Allow attendees to register for sessions and you've set a maximum capacity, please ensure to let your attendees know that entering the session will be on a first come first serve basis. Their saved seat is not guaranteed. You may also want to change the button text to something else to avoid confusion.

Bookmark and Save a Seat in the Attendee App

From the Sessions tab of the Agenda, click the Bookmark icon or Save a Seat. The bookmark icon will change to blue and the button will change to "Seat Saved" after successfully bookmarking or saving the seat for the session. To remove the selection, click the icon or the button again.

If the event is not open, click Show All in the agenda to see the bookmark and save a seat options

When the event opens, all the selected sessions will appear in the My Schedule tab in the Agenda. This tab will also show the attendees' scheduled meetings and other sessions they've attended.