The Attendee App

The Attendee App allows attendees to retrieve their QR code, join the event on mobile, chat with other attendees, check out booths and more.

Ariane Ramirez avatar
Written by Ariane Ramirez
Updated this week

Please ensure you install the latest app version to see the latest updates.

The attendee app is now available for download for iOS and Android users. It has many useful functions for both in-person and virtual attendees.

Attendee App Functionality Overview

As an attendee, you'll be able to do the following in the app:

  • Check in to the event venue using your QR code

  • View and join events that you have registered for

  • Bookmark sessions

  • Check in to in-person sessions using your QR code

  • View live main stage and regular sessions and replays

  • Engage with other attendees via the live chat

  • Join the conversation by responding to polls or submitting questions

  • Comment in the lobby feed

  • Join gamification challenges and view the leaderboard

  • Explore speaker and attendee profiles

  • Connect with other attendees through the People tab

  • View scheduled meetings with attendees

  • Request meetings with other attendees

  • Reject or approve meeting requests from other attendees

  • Explore exhibitor booths and engage with booth representatives

  • Share your information with exhibitors using your QR Code


Log in

Download the app to your device. Make sure you already have a ticket to log in. If you previously created a password, you can just type in your email and password, and you're in! If not, you'll need to click a link in your email or create a password to log in.

Log in Without a Password

After registering for the event, you should receive an order confirmation email. Just click the Join Event button from that email when the event opens! And that's it! You'll be redirected to the attendee app (if it's already on your phone) and log in automatically without entering your email address or password.

Important Note for iPhone Users

Clicking the link or button from your iPhone's built-in mail app inbox will automatically log you into the attendee app.

Clicking the link or button from other email apps, like Gmail or Outlook apps on your iPhone, will not automatically log you into the app. Instead, it will redirect to your mobile's browser, so you may need to create a password to log in to the app.

When you log in, the first page you'll see is the list of events and your profile icon in the upper right corner. The event shown on top is the latest. It will show the event name, date, and status. Click one of the events to see the event landing page.


QR Code

You should see a ticket icon on the event; if you click that, you should see your QR code, ticket number and other event information. You can show the QR code to event admins to check in to the in-person event and sessions and show it to exhibitors to share your personal information.


Profile

When you click the profile icon, you'll see options to edit your profile and other information about your account.

  • QR code - the icon found beside your profile picture and name, when clicked, will show your QR code.

  • Your Events - view all your events.

  • Edit Profile allows you to edit your profile picture and personal information and add your social media links.

  • My Vaccination Card will show you the image of the vaccination card you uploaded upon registration, which you may need to present at an in-person event if required.

  • Terms of Service will show the Accelevents' terms of service.

  • Privacy Policy will show Accelevents' privacy policy.

  • Log Out - access this to log out of the app.

When you enter the event and access your profile, you'll see additional menus for "My Meetings" and "Settings."

  • My Meetings will show you all your meetings and allow you to accept, reschedule, or reject meeting requests.

  • Settings will show you the meeting settings, messaging, notifications, visibility, and availability.


Event Landing Page

After clicking an event, you'll be redirected to the event landing page. It will show a brief description of the event and a list of speakers, sponsors, and exhibitors; click the View All button to see the rest. Scroll down, and you'll see the Agenda and other information such as venue map, location, and organizer name.

At the bottom is an Enter Event button that can only be clicked if the event is already open. This screen is the equivalent of looking at the Event Landing Page through a browser. Click here to learn more about the differences between the attendee app and the browser.

While on this page, you have these options:

  • Check out the event description

  • Check out the speakers' profiles and see what sessions they are hosting

  • Review the list of sponsors and exhibitors

  • Enter the event if the event is already open


Enter the Event

Once you click the Enter Event button, you will be taken to the virtual event hub, where you can start joining sessions and interacting with other attendees.

At the bottom of the screen, you'll see 5 buttons that will take you to other event areas.


Lobby

When you enter the event, you will land in the Lobby. While on this page, you have these options:

  • Go to your profile

  • See your event notifications through the bell icon

  • Check out the event description

In the middle of the screen, you'll see these buttons:

Important Notes:

  • These buttons can be hidden from the app if you disable the feature from your admin console, except for QR Scan.

  • The button labels will also update if you edit them from your admin console, except for Main Stage Sessions, My Meetings, Gamification, and QR Scan.

  • Feed - this is where event announcements are posted. Attendees can comment and react to posts there.

  • Info Desk - more information about the event (FAQ, Overview, Documents & Links)

  • Sponsors - this will show you the list of sponsors. If you click a sponsor, it will redirect you to their website or other associated links to the sponsor.

  • Custom Tab - additional lobby tab where you can add custom content

  • Gamification - this will show you the leaderboard and challenges.

  • Venue Map - This will show an image of the venue.

  • Main Stage Sessions - this will show you all the main stage sessions where you can bookmark the session, add it to your calendar, join the live session, or view the recording.

  • My Meetings - this will show you all your meetings and allow you to accept, reschedule, or reject meeting requests.

  • QR Scan - allows attendees to scan each other's QR code to view the attendee's profile. This also allows attendees to scan the in-person session QR code to check in to the session.


Agenda

The next option at the bottom of the screen is Agenda. when you click this, you'll see 3 tabs:

  • Sessions - list of all sessions where you can join live or view the recording

  • My Sessions - list of all sessions you bookmarked and sessions you joined

  • Speakers - list of all speakers where you can view their profile and see which sessions they are involved in.

To bookmark a session, click the star. The bookmarked session will appear in the My Sessions tab.

When you click the session, you'll see the session description. If the session is in the future, there should be a calendar icon on top to add the session to your calendar. A Join Session button should be at the bottom when the session is live.

Once inside the session, you can watch the video on fullscreen and participate in the chat, polls, and Q&A. You can also see a list of attendees that have joined that session.

Notes:

  • Attendees cannot join Workshops and Networking Sessions through the app; they need to access the event through a browser to join them.

  • For "break" sessions, attendees can click the View Details button (instead of Join Session) to join the session's activity area (chat, people, polls & Q&A)


Expo

When you click the Expo button, it will show you the list of exhibitor booths. You can also view booth lists by category.

While in the booth, you can do the following:

  • View videos

  • View the company details

  • Check out the available offers

  • Buy products

  • Join the live streaming

  • Download documents

  • Chat with company representatives - click the chat icon to start chatting

  • Request for a meeting or drop your name card - click the button under Company Details


People

The people button will show you all the attendees at the event. You can click the attendees' names to see their profiles.

The People menu has 3 tabs that will show you different categories:

  • All Attendees - click the attendee name to view their profile. There is also an option to connect, chat, and book a meeting with them from their profile.

  • Connections - this will show all your attendee connections.

  • Suggested - this will show the list of attendees with the same interests as you.


Chats

The chat button lets you access all the chat rooms for different sessions, lounges, and exhibitors' booths. You can also see your direct messages to other attendees here. You can send messages from here without being inside the session or accessing the attendees' profiles.

When you click a chat room or an attendee, the conversation thread will appear, and you can type your message at the bottom.

A compose button at the lower-left corner lets you search for an attendee and send them a message.

Note: If you have not participated in the session's chat, that chat channel will not show in the chat section.


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