Important Note: This feature is still in BETA. We’re excited to release this functionality in our public beta. During this phase, we are collecting feedback and working to deliver the perfect functionality.
To ensure that your event is exclusively accessible to its intended audience or to protect confidential information, Accelevents gives you the capability to block or allow registration from specific email domains.
To set this up, begin in the admin console:
Click Registration, and then click Order Form
In the Ticket Buyer Tab, click the pencil icon aligned to the Email field
Enable the toggle Limit registration to specific email domains under Advanced settings. Then choose whether you'll be blocking or allowing specific domains.
Blocking Specific Email Domains
Email domains added in this setting will not be permitted to register for your event. Type the email domain in the box, and hit ENTER/RETURN for the setting to save. You must enter the domains one by one and click the Save button when you are done, as shown below:
When individuals with a blocked email domain attempt to register for your event, they will receive an error message stating, "Registration is not permitted with your email address." They will not be able to proceed with their registration.
Allowing Specific Email Domains
Only email domains specifically entered as "Allowed" will be eligible for registration to your event. Type the allowed email domains in the box, and hit ENTER/RETURN for the setting to save. Again, you must enter the domains one by one and click the Save button when you are done, as shown below:
Anyone attempting to register with an email domain that is not on the list will not be allowed to register and will be unable to proceed with the registration process.
Frequently Asked Questions
Can I specify which ticket types blocking or allowing email domains will apply to?
No, blocking or allowing email domains will apply to all tickets.
Can I replace, remove, or add email domains anytime?
Yes, these actions will reflect in real time. To remove an email domain from the list, click the x right next to it.
Is there a limit to the number of domains I want to block or allow?
No. You can only enter as many domains as you need.
Can they still join the waitlist if their domain is blocked?
Yes, blocked email domains can still join the waitlist.
Can they still join the registration approval if their domain is blocked?
Yes, blocked email domains can still join the registration approval.
Can I manually give them tickets If I want to give an exception to a blocked domain?
No, the error message "Registration is not permitted with your email address" will still appear; hence you will be unable to issue them a ticket manually.
Can a blocked domain register if they entered the blocked domain through the ticket holder field?
Yes, while a domain that has been blocked may still be able to register if entered via the ticket holder, our team is currently working on adding an option to block email domains directly for this field. This will provide an additional layer of security and prevent the blocked domain from being used to register.
If a specific domain has already registered and I block it, will they be able to enter the event?
Yes. It's important to note that the block on a specific email domain will only take effect after it has been entered and saved. This means that any email domains that have successfully registered before the block is implemented will still be able to access the event as they already have a ticket.