Create and Apply Discount Codes for Event Ticketing
Learn how to use our discount code feature for your next event
Jon avatar
Written by Jon
Updated over a week ago

Discount codes are a great way to promote your event or offer exclusivity to your VIPs. Check out our instructions below to learn how to use discount codes in the Accelevents platform.

Setting a Discount Code

1. Log in to your console and click Registration --> Discount Codes:

2. Click on the Coupon Code tab, and then click Create New Code:

3. Choose discount code, then choose if you'd like your discount code to apply to all tickets at your event, or if you would like to specify which tickets the code will apply for:

4. Specify your discount code name, amount ($ or %), number of uses, and start and end date. Click Continue:

Note: The Discount code must be one word or code—no phrases or spaces.

You're all set! Now, your users can enter the discount code upon ticket purchase.

To upload discount codes from a CSV file, make sure you follow the guidelines below: 

  • The column header in the CSV upload for discount codes should be Coupon Code

  • The column header in the CSV upload for access codes should be Access Code

  • Add your codes to a spreadsheet, with 1 code in each row

  • All codes on a CSV upload must have the same rules (ticket type, discount value, application window & limit).

Key & Guidelines to Discount Code

Uses: how many total times can a code be used

Uses per user: how many times can an individual buyer use the code (based on email address)

Applicable to: means that it could be $10 off the entire order (if multiple tickets are in the order) or $10 for each ticket (if there are multiple tickets in the order)

Where to enter:

Scenario 1:

I wanted to create a ticket code for 6 tickets, and I don't care who purchases the tickets or how many different people purchase the tickets.
Example: 3 different people can use the code as long as no more than 6 tickets total are redeemed using that single code. Another way of asking is that I only want that single code to be used no more than 6 times total.

For this scenario you would want to use the following settings:

  • Uses: 6

  • Uses per user: Unlimited

  • Applicable to: Per Ticket

Scenario 2:

 I don't want the same person with the same email address to be able to use it more than once. Example: I have 100 members and I want to create a code that can only be used once per person.

For this scenario you would want to use the following settings:

  • Uses: Unlimited

  • Uses per user: 1

  • Applicable to: ‌Per Ticket

NOTE: The discount code is entered at the very end of the check-out order form.

How to Use a Discount Code

  1. Go to the registration page of the event and click the Register Button

  2. Select the ticket that you'll apply the discount code on

  3. Fill out your ticket buyer & ticket holder information

  4. Apply the discount code before checkout

  5. You'll receive a notification that the discount's been applied and it will show in your order summary

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