The countdown timer appears after the registrant selects their ticket during registration. This is the allotted time until the ticket reservation expires. When the timer expires, the registrant will get a pop-up alert to restart the registration. The timer is set to 10 minutes, which can be extended to 1 hour by request. Additionally, if the countdown timer is unnecessary for your event, you can hide it.

Important Note:

Since this only hides the countdown timer, this feature is not completely disabled. Registrants will still get a pop-up alert when the time runs out. You can ask us to increase the time to a maximum of 1 hour so that it will only show for those who stayed on the registration process for an hour.

Hide the Countdown Timer on the Registration Page

Go to Settings > Integration in your admin console
Click Add Custom Script for Landing Page
Paste the code below to the Header Script section
Click Save

Code for Header Script

<script>
(function () {
 function hideParentNodes() {
 const checkoutPage = document.querySelector('.ticket-checkout-complete-btn');
 const element = document.getElementsByClassName('ticket-checkout-top')
 
 if(element.length){
 element[0].parentNode.style.display = 'none';
 if(checkoutPage){
 clearInterval(intervalId);
 }
 }
 }
 var intervalId = setInterval(hideParentNodes, 1000);
})();
</script>

Learn About Exit Intent Pop-Up