The countdown timer appears after the registrant selects their ticket during registration. This is the allotted time until the ticket reservation expires. When the timer expires, the registrant will get a pop-up alert to restart the registration. The timer is set to 10 minutes, which can be extended to 1 hour by request. Additionally, if the countdown timer is unnecessary for your event, you can hide it.

Important Note:

Since this only hides the countdown timer, this feature is not completely disabled. Registrants will still get a pop-up alert when the time runs out. You can ask us to increase the time to a maximum of 1 hour so that it will only show for those who stayed on the registration process for an hour.

Hide the Countdown Timer on the Registration Page

Go to Event Design > Event Website > Settings in your admin console
In Custom JavaScript, paste the code below into the Initial Script section
Click Save Changes

Code for Initial Script

<script>
(function () {
var STYLE_ID = 'hide-ticket-checkout-top-style';
var SELECTOR = '.ticket-checkout-top';

function injectStyle() {
if (document.getElementById(STYLE_ID)) return;

var style = document.createElement('style');
    style.id = STYLE_ID;
    style.textContent = SELECTOR + ' { display: none !important; }';
    (document.head || document.documentElement).appendChild(style);
  }

function hideExisting() {
var nodes = document.querySelectorAll(SELECTOR);
    nodes.forEach(function (node) {
if (node && node.style) {
        node.style.setProperty('display', 'none', 'important');
      }
    });
  }

function startObserver() {
if (!document.body) {
      setTimeout(startObserver, 100);
return;
    }

    injectStyle();
    hideExisting();

var observer = new MutationObserver(function () {
      injectStyle();
      hideExisting();
    });

    observer.observe(document.body, {
      childList: true,
      subtree: true,
      attributes: true,
      attributeFilter: ['class', 'style']
    });
  }

  injectStyle();
  hideExisting();
  startObserver();
})();
</script>

Learn About Exit Intent Pop-Up