Mapping Add-On Order Information
If you sell add-ons, you can map the add-on information in the attendee's contact or lead record in Salesforce to easily see which add-on they purchased and how much.
Enable Attendee Information Collection
To ensure that add-on information appears in Salesforce, you must enable the toggle to Collect both Ticket Buyer and Ticket Holder Information in Registration > Order Form:
During registration, the buyer must enter the attendee's information and then assign which add-on belongs to which attendee.
Note: Turning on Collect both Ticket Buyer and Ticket Holder Information is not required. However, in a very rare case, the add-on information will not map to an existing attendee's lead or contact record if it's later disabled.
Rare Case:
Initially, the toggle is enabled
The buyer buys tickets for Attendees 1 and 2
The toggle is disabled
The buyer returns to buy an add-on for Attendees 1 and 2
The add-on information will not map to Attendees 1 and 2
Map Add On Fields
In the Contact Field Mapping menu, you can map these auto-generated Add On Accelevents fields to TEXT fields in Salesforce.
Accelevents Add On Fields | Data |
Add On Ticket ID | This is the add on item (ticket) number in Accelevents. |
Add On Ticket Type | This is the add on name in Accelevents. |
Add On Order ID | This is the order number in Accelevents. |
Add On Paid Amount | This is the paid amount for the add on item in Accelevents. |
Add On Updating Behavior
When someone registers for an event and buys an add-on, the add-on information will show in their Salesforce record.
If the same registrant buys another add-on in a new transaction, the old and new add-on data will appear in their Salesforce record as comma-separated information. The same behavior applies if multiple add-ons are assigned to one attendee in one order.
Create a Separate Record for Add Ons
You can enable these toggles in the Salesforce Configure menu to create a separate Salesforce record for the add-ons. This will create records for the ticket and add-on purchases.
Create a new contact or lead for every ticket holder
Create a new contact/lead for add-on purchases
If you have separate records, the add-on mapping will not work. However, if you have the other order information mapped, it should appear.
